How To Create a Contact Form in WordPress in 5 Steps

By Indeed Editorial Team

Published March 17, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

WordPress is a website-building platform that allows you to create sites, such as online shops or blogs. To help increase your chance of success with your website, you may find it helpful to consider adding a contact form to build relationships with your readers or customers. Understanding the benefits and the steps you can take to implement a contact form on your site can help you do it on your own. In this article, we discuss what a contact form is, including the benefits available, how to create a contact form in WordPress in five steps and some tips.

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What is a contact form?

A contact form or a contact page is a place on your website where your visitors can communicate with you. If your site is about selling your product or service, consumers can use this page to send inquiries about it. It's also a page where if you use your site for blogging that users can communicate with you or brands can send business or collaboration inquiries. It's also a helpful tool you can use to create an organized inbox and ensure you're responding promptly to individuals. There are usually a few required fields for users to fill out, including:

  • Name

  • Email address

  • Message subject

  • Message comment

Related: How To Build an Online Community To Engage Customers

Benefits of creating a contact form in WordPress

When you incorporate a contact form into your website, it can allow you to experience several benefits, especially because it can help protect your personal or business email address. One benefit you may encounter when using a contact form rather than listing your address is it can minimize the amount of spam you're receiving in your email inbox. The contact form you use can include verification checks to ensure minimal amounts of spam inquiries get through to you.

Another benefit of using this form is that it's consistent with information. You can create required fields for users to fill out to contact you, such as their phone number, email address and budget. These forms can help save you time. Reducing the amount of spam you're receiving and ensuring users are leaving an adequate amount of information to help, saves you time. It's also convenient for users to be on your site and contact you rather than leaving the site to email. This form allows your site to stay organized and efficient for you and the users.

How to create a contact form in WordPress in 5 steps

Here are some actionable steps you can take to create a contact form on your site with this platform:

1. Choose and install a contact plugin

When you're using this platform, you have the option to choose a contact plugin that you desire to add to your site. These plugins are like templates, which makes them easier to customize to your needs. You can find these plugins by searching for them online where there are several free and paid versions to download and use. If you're new to building a site, there are beginner-friendly plugins that allow you to drag-and-drop fields to meet your needs. After making your selection, install the plugin on your site. Here are some steps to install it:

  • Log into your account.

  • On your dashboard, find the "Plugin" tab and click on it.

  • Then, click on the "Add New" button and go over to the search bar.

  • In the search bar, type in the name of your plugin and click on the "Install Now" button.

  • Once the platform has installed the plugin for you, make sure you click on the "Activate" button for it to work on your site.

2. Create your form

After you've installed and activated the form, go to the tab with the title of the plugin on your dashboard. By doing this, the platform opens the drag-and-drop builder. It's helpful to give your form a name to maintain organization, especially as you change or add other contact forms. Often, the plugins come with templates for you to use based on your needs. To create a simple form, choose the fields for name, email and message field. If you wish to edit the fields, click on them. When you desire to reorganize the fields, drag-and-drop them.

To add a new field, select the field you want from the left-hand sidebar, under the tab "Add Fields." Click on the "Save" button when you're finished.

3. Configure your notifications

The platform automatically sets the notifications from the contact form to deliver to the email you have in your account settings. If this is the desirable email to send the notifications to, there are no further changes to make, although if you want them sent to another email address, you can change it. To do this, go to the "Settings" tab and select the "Notifications" tab, enter the desired email into the "Send To Email Address" field. You can send the notifications to several emails by separating each address with a comma.

Related: 15 Useful Customer Service Email Response Samples

4. Add the form to your site page

To add the form to the site page, you can either create a new page or add it to an existing page. Open your site customization page at the top of your dashboard. From there, you can click on the "Add New Block Button" to look for the contact form you just created and add it to the page. Use the drop-down menu and select the title of the form you created for it to show up on the site. Then you can click on "Save" to keep your draft or select "Publish" for users to use the form immediately.

5. Place your form in the site's sidebar

Placing your form on the site's sidebar for users to find in the navigation. To do this, you can return to your dashboard and select the "Appearance" tab and click on the "Widgets" tab. Under the "Form" drop-down box, you can select the title of the contact form and click on the "Save" button.

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Tips for making a WordPress contact form

Here are a few tips to consider when you're making a contact form on your site:

  • Limit the number of fields you have: You may find it helpful to limit the number of fields on your form to five because it's important to not overwhelm the users. Having a simple form with a few fields can increase your contact form conversion.

  • Create a functional design: Creating a functional design that's simple to look at and understand encourages the user to follow through with sending their message because it's intuitive.

  • Optimize the form for mobile users: When you optimize the contact form for mobile users, it can increase the number of inquiries you receive because you're allowing more users to send a message with a device that's convenient for them.

  • Ask for necessary information: Users are more likely to send a message when they aren't required to give more personal information than required. For example, you can choose to either ask for their phone number or email, but not both.

Please note that none of the companies mentioned in this article are affiliated with Indeed.

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