13 Types of IT Services: What They Are and How They Help

By Indeed Editorial Team

July 29, 2021

Whether it's for communication or completing a project, technology plays a large role in modern offices. IT services help provide and maintain the technology tools your office uses every day. Understanding what services IT provides can help you determine which ones you need when looking for an IT service provider. In this article, we define IT services and what they're for so you can find an IT team that works best for your organization.

What are IT services?

Information technology (IT) services are the services that allow businesses to access the technical tools and information they use for their operational processes and daily tasks. Often, teams with expertise in IT or computer science manage these services for organizations in many industries. Depending on an organization's business type, IT services team can either comprise internal teams or external IT teams. For instance, in the medical field, an IT team for a hospital may provide services that keep hospital databases operational and easy to use for staff members. In a small business setting, IT services can include online storage accounts for business data and network security for transactions over the internet.

Related: A Beginner's Guide to Information Technology

13 examples of IT services

There are many IT services that can benefit businesses and help them operate smoothly and efficiently. Many of these services allow employees to interact with technology that helps them perform their on-the-job duties or communicate with each other. Some of the most common types of IT services used in businesses include:

1. Cloud services

Cloud services provide many ways for business team members to interact with the technology they need. The cloud is an internet-connected platform that can store and access information and programs. Since the cloud stores the information instead of holding it on a computer, team members can access and use it whether at home or in the office. Some cloud services can even run operation systems remotely, allowing team members to use internal business programs remotely without installing them on their computers.

Related: 11 Benefits of Cloud Computing

2. Voice over internet protocol (VoIP)

Voice over internet protocol is a communication tool for businesses. VoIP allows team members to make calls and send messages through their internet connections instead of through a phone line. This helps with internal long-distance communication for businesses that may have offices in different locations. Most VoIP services require paid subscriptions, which businesses can use with traditional phone services or as an alternative.

3. Backup solutions

Backup solutions protect information loss from occurring by storing copies of data on external hardware or online platforms, such as a cloud service. Information backup services can help protect your business' information should any issues occur, like a power outage or system failure. Many information backup services exist, such as file backup, server backup and even desktop backup. Businesses can schedule automatic backups for their files to save the most recent versions of the files they create to ensure data is secure.

4. Network security

Network security services help protect a business' network from unauthorized access. IT services can create and issue access authorization to those who need it. They also provide many other services to protect your network, including:

  • Building firewalls

  • Installing anti-virus software

  • Installing virtual private networks (VPNs)

  • Performing regular network checkups

Related: What Is a Cyber-Security Engineer?

5. Monitoring

IT services can monitor your network, internet traffic, computers and other internet-enabled devices. Monitoring allows IT teams to keep track of who accesses their businesses' information, whether any technology requires repairs and if any computers need software updates or modifications. Essentially, this IT service ensures that your team members have the tools and resources they need to complete their tasks.

6. Email services

Businesses and organizations rely on email for many communication purposes. From individual messages and company-wide updates to customer relations, email is an important part of maintaining business relationships. IT teams may often oversee their businesses' email accounts and make recommendations on providers that suit their organizations' communication needs. IT email services can also be beneficial in sales and marketing processes, where IT teams work with sales and marketing professionals in keeping open communication with customers and sales leads.

7. Information reporting

Through their data collection and monitoring, IT services can provide reports on information about your organization. They can create reports on topics such as the use of technology and information storage to help you understand how effective your company's current services are. Many organizations' IT services provide software that helps streamline financial and project reporting. Information reporting services may also arrange information in a way that helps you better understand your business and make important decisions.

8. Remote support

Many IT services can provide technical support remotely. For instance, if one of your devices experiences an issue, IT services can access it through the internet to troubleshoot and repair it. Remote support allows them to find and repair issues more quickly and can apply to multiple devices, including most mobile devices. Having IT services with remote support capabilities can reduce the time to update applications and repair technical errors so your work can continue with minimal interruption.

9. Software as a service

Software as a service (SaaS) refers to software programs that require a paid subscription. This can include word processing or database software. IT services can connect you with the services you need and monitor the connection to help you make sure you can use it when you need it. Using software as a service sometimes includes cloud access, so your team can work remotely on their own devices should they need to. With most SaaS subscriptions, businesses receive additional IT service features, including technical support for the software.

Related: What Is SaaS (Software-as-a-Service)?

10. Software development

IT services can often include software development processes to create custom applications that fulfill specific business needs. For example, a startup business may rely on its IT service team to create a software application for organizing and maintaining venture capitalist records. In these cases, IT can provide the services you need to develop personalized software and ensure the program's viability through continuous testing, development and maintenance.

11. Troubleshooting and technical support

IT services for many organizations also include technical support and troubleshooting for software applications, programs and online tools. Teams that offer these services often guide users through the process of resolving technical errors or recommend further steps to take, such as sending in the device for repairs. With a dedicated technical support service, your organization can receive the technical assistance it needs when staff members have questions or challenges when using company software.

12. Technology training

Since technology and software can change often, helping your team learn how to operate updated devices and software can help them use those tools efficiently with minimal questions. Many IT services include technology training for business teams that use technical tools and resources for everyday operations. In these cases, an IT team can train staff in your company on how to use specific tools, programs and applications.

13. Hardware installations and maintenance

Many business IT services also include hardware installations, maintenance and repairs. For instance, a corporate IT department is often responsible for installing the computers, hard drives, printers, modems and routers that the company needs to operate. IT teams also evaluate a business's processes to determine the types of hardware that support its needs. In many businesses, technical teams are also responsible for maintaining hardware and updating computers, modems or routers to support productivity and performance.

Browse more articles