The Importance of Social Media in Marketing (With 8 Benefits)

By Indeed Editorial Team

Published March 25, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

An effective marketing campaign may include social media content and analysis. When using the platforms for your promotional projects, you can adopt methods to build a following of consumers who support the brand you represent. Learning how social media channels can benefit your marketing campaigns can help you develop strategies to reach target audiences in spaces that they frequent. In this article, we define the importance of social media in marketing endeavors and list eight benefits of having an active social media presence for a brand.

What is the importance of social media in marketing?

Social media is important in marketing because consumers often use the platforms to seek information about a brand and shop its products or services. Using social media strategies for your marketing campaign can ensure you're spreading your messages to every area where your target audiences are present. You can also find new ways to generate and nurture leads by publishing engaging content on multiple online channels.

8 benefits of using social media in marketing

Here's a list of advantages of incorporating social media into your marketing strategies:

1. Interact with target audiences

As a brand, it can be essential to build relationships with members of your target audience. An official social media account delivers an opportunity to interact with consumers on the platforms they use frequently. You can control the narrative surrounding the brand by posting instructions on how to use its products, for example, or expressing appreciation to the community who invested in the company. The online presence can help the brand appear more personable, and consumers may feel more connected to the brand when they receive a direct response to their inquiries.

Read more: How To Find Your Target Audience

2. Monitor online conversations

Consumers often use their social media accounts to publish their thoughts about a brand. For instance, they may express excitement about the upcoming release of a product or service, share their feelings about an advertisement or encourage their followers to support the brand. When representing a company, being active on social media can provide insight into its public perception among key audiences. You can minimize the effects of a public relations crisis by identifying signs in social media chatter. You can also participate in conversations about the company to further spread positive messages and strengthen promotional techniques.

3. Boost brand awareness

An active presence on social media can attract new consumers to a brand, which can have a positive effect on marketing initiatives. Consumers may search the name of a company on social media platforms to learn more information, browse its inventory and decide if it interests them enough to support it.

Social media may be the first place consumers may look to find the brand, so the existence of an account can sustain their interest and satisfy their curiosity. If the goal of your marketing campaign is to increase brand awareness, posting content relevant to the business in digital spaces can capture the attention of consumers who may not have seen it otherwise.

Read more: How To Measure Brand Awareness (11 Strategies to Consider)

4. Expand the reach of your messages

Besides an increase in brand awareness, another benefit of social media in marketing is the boost in impressions The more people who see messages from the brand, the more successful your campaign can be. When consumers find social media content that interests them, they may share it to distribute it to their followers. More people may share it as a result, and the post may go viral, which means hundreds or thousands of people have encountered the same message from the company you represent. Expanding the reach can make it more likely that your target audiences saw your work.

5. Advertise products and services

The focus of your marketing campaigns may be to promote products or services that a company offers. Using social media advertisements can help you convince consumers to make purchases with the brand you represent. You can promote the benefits of the items and deliver a direct link that enables customers to shop online. Some brands may collaborate with social media influencers who have large followings and can further spread promotional messages about the items on sale. For every major item you add to an inventory, consider developing a plan to advertise it on several social media platforms.

6. Learn about your competitors

Besides online conversation about the company you work for, you can view public perceptions of competing companies. A competitor analysis on social media can help you stay informed about the success and mistakes of other brands that target the same demographics. You can use your findings to develop strategies to persuade consumers to choose your brand over similar brands.

For example, a direct competitor releases a new product. You consult social media chatter to determine if the product is popular and the features consumers enjoy about it. Now you have information to figure out how to achieve greater success with the products you're marketing. Social media can allow you to observe how your competitors interact with consumers and establish connections with them. You can learn why they gravitate toward the brands, which can help you figure out how to direct their attention toward your brand.

Related: Competitor Analysis Framework: Definition, Benefits and Types

7. Evaluate the success of campaigns

When you incorporate social media into your marketing campaigns, you can check the analytics to see how successful you were in reaching your target audiences. The analytics may indicate the amount of engagement your content received, including likes, comments and shares. You can find the results by accessing them directly from the platforms, or you can use third-party applications to track metrics. If you use multiple social media channels, then it can be helpful to compare content performance to determine which channel is most impactful. Evaluating the success of your marketing endeavors can inform you of the methods that work.

Read more: 20 Social Media Metrics to Track a Successful Campaign

8. Maintain the relevance of a brand

A consistent presence on social media can help keep your brand relevant to its target audiences. Relevance can enable consumers to recognize a business and remember why they support it. They may also feel inclined to continue sharing positive information about the brand and support it when it releases new products or services. Relevance can have a direct correlation to the longevity of a business. For example, a family-owned business that sells ice cream started in the early 20th century, but its large following and engaging content on social media has helped it remain recognizable to generations through the years.

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