Reactive vs. Proactive Behavior: What's the Difference?

By Indeed Editorial Team

March 28, 2022

When defining reactive vs. proactive, it's important to understand the difference between the two behaviors and ways of thinking. Each has a place in business and both have positive benefits. In order to determine if an action is reactive or proactive, analyzing your approach might provide insight. In this article, we define proactive vs. reactive, discuss their benefits and offer tips to strengthen your ability to choose appropriate courses of action.

What is reactive behavior?

Reactive behavior often refers to an immediate response to feelings about an uncontrollable situation, a problem or other issue. Reactions often result from actions that took place in the past. For instance, feeling disappointed over a football team's loss is reactive behavior. In some cases, reactive behavior results when an employee or manager places others' needs over their own priorities to provide an immediate response.

What is proactive behavior?

Proactive behavior addresses future conditions, circumstances or crises. Being proactive revolves around the anticipation of problems or issues to design plans that avoid negative outcomes or prepare for positive results. People who practice proactive behavior tend to look at the entire situation to plan for unforeseen circumstances.

Related: How To Use Proactive Management Techniques in the Workplace

Benefits of using reactive thinking

When you understand what reactive thinking hopes to accomplish, you can better understand the benefits. Reactive thinking serves to:

  • Solve matters as they come up: Reactive thinking allows employees to take action right away to address an issue or solve a problem. Reactive behavior means people act to find an immediate solution for a client or resolve a vendor dispute.

  • Spark creativity: Critical thinking skills come into focus in reactive thinking. Employees develop creative solutions to solve problems and may even discover a long-term strategy. Immediate solutions may come easier to reactive thinkers.

  • Focus on progress: Reactive thinkers are less concerned with what may happen and more focused on the work in front of them. Rather than spending time anticipating delays or obstacles, reactive thinkers keep making progress on projects or tasks.

  • Respond to employee needs: Reactive managers respond to employees' emails or time-off requests right away. Reactive thinking prompts managers to respond promptly to remain transparent or available for employees.

Related: Type A Personalities: Traits, Strengths and Behaviors at Work

Benefits of using proactive thinking

Proactive thinking considers an entire scenario and seeks to develop solutions to avoid similar situations in the future. This method of thinking reduces stress since unplanned issues may come with unanticipated repercussions. For most businesses, planning ahead is imperative for security and privacy concerns or data backups. Proactive thinking serves to:

  • Solve a future problem: Proactive thinking focuses on the future. It develops plans to avoid problems and strategies to address potential issues. It works to prevent minor issues from becoming larger.

  • Optimize time: Proactive thinkers spend more time optimizing their systems so they perform better from the start. Whether it's developing teams, marketing strategies or brand expansions, proactive thinking results in optimizing abilities and strengths.

  • Promote stability and accountability: Planning for the future is an opportunity to set goals and the parameters to meet them. Thinking proactively helps create a solid foundation and provides a data trail of action for accountability.

Read more: Tips To Help Each Team Member Become a Proactive Employee

Understanding proactive and reactive

While proactive and reactive thinking have benefits and drawbacks, understanding how one works with the other helps identify their behaviors. Here are three examples of reactive and proactive thinking:

Example 1

A customer makes a complaint about their service in a retail store. Reactive behavior responds to a customer complaint right away. Reactive thinking awards a refund or other strategy that satisfies the customer. Proactive thinking analyzes the initial complaint and designs a strategy to avoid it in the future.

Example 2

Consider a firefighter. As reactive thinkers, they must immediately assess a situation and form a strategy to fight a fire. Their training teaches proactive behaviors that guide them to extinguish fires or perform rescues safely.

Example 3

An employer wants to be available and responsive to employees and reactive thinking keeps them checking and answering email throughout the day. The employer notices a difference in their own work and decides to plan their time better. Proactive thinking lets the employer keep their promise but designate a certain time of day for reading and responding to email.

Related: 10 Ways to Implement Proactive Customer Service (and Why It's Important)

Tips to improve

Follow these four tips to identify your strengths and discover where you can improve in the areas of reactive and proactive thinking:

Analyze your actions

People react to their environments throughout the day. Look closely at your own actions to determine when you are reactive or proactive. You can make a comparative analysis to determine which behavior has the better outcome.

Alter your language

Reactive behavior often results from a lack of information. Start by asking more questions. Inquire if something isn't clear, or ask for definitions or details about a project or task. Notice when you're using phrases like, “if only” or “I have to.” Change your language to reflect forward thinking and positive action so phrases become “When I” and “I will.”

Allow room for improvement

Some people gravitate toward proactive behavior easier than others. If you find your behaviors are too reactive, set small goals to improve. Consider counting to ten before you give a response. Altering how you think takes some time, so be patient as you adopt new strategies.

Know your own intentions

Remember that proactive and reactive behaviors have their functions and their place. Combine elements of both methods so that each works for you. Apply reactive thinking to solve an immediate problem or create a new strategy. Use proactive behavior to define a plan that avoids the problem in the future and provides a foundation for the strategy.

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