15 Customer Service Jobs That Pay Well

Customer service is a large and quickly-growing field. With roles available at every experience level and plenty of opportunity for advancement, getting a job in customer service allows you to build skills you can transfer to almost any industry.

Whether you’ve been working in customer service for a while or you’re looking for a career change that allows you to earn a certain income, there are plenty of high-paying customer service jobs available.

To help you find the right opportunity, here are the top 15 customer service jobs that pay well over minimum wage.
 

 

1. Receptionist
    National Average Salary: $12.62 per hour

    Primary Duties: Receptionists work for a variety of organizations, usually in a front desk environment. They greet customers, answer questions, document complaints and help direct customers to the appropriate employee or department for their needs. They’re also responsible for answering phones and handling light administrative work, such as printing, copying and filing. They may also be required to check visitors in and provide guest security badges.

    Companies with this position: Massage Envy, YMCA, AARP

 

2. Bank Teller
    National Average Salary: $12.90 per hour

    Primary Duties: Bank tellers work for banks and credit unions and help customers manage financial transactions. They’re responsible for greeting customers and assisting with deposits, withdrawals, transfers, money orders and cashing checks. They must also manage ATMs, count cash, file deposit slips and balance numbers.

    Companies with this position: Wells Fargo, Bank of America, Citi

 

3. Front Desk Manager
    National Average Salary: $13.85 per hour

    Primary Duties: A front desk manager trains and leads all front desk staff of a hotel or resort, including the concierge, receptionists and night auditors. They ensure the lobby is clean and presentable, and handle escalated customer questions and complaints. They may also fill in with receptionist or concierge duties, such as greeting guests, answering phones and booking and retrieving reservations.

    Companies with this position: H&R Block, LA Fitness, Great Clips

 

4. Medical Receptionist/Front Desk Coordinator
    National Average Salary: $13.59 per hour

    Primary Duties: Medical receptionists work for hospitals, clinics and private practices, and are responsible for answering phones, scheduling appointments, sending appointment reminders, greeting and checking in patients and other clerical duties. They may also assist with payment transactions, data entry and bookkeeping duties.

    Companies with this position: Planned Parenthood, Cigna, Pediatric Associates

 

5. Member Services Representative
    National Average Salary: $14.32 per hour

    Primary Duties: A member services representative usually works for a bank, insurance company, fitness club or any other membership-based organization. They are tasked with greeting guests, answering phone calls, fielding questions and concerns, submitting guest feedback to senior employees and educating members on organization benefits, policies and procedures. They may also be responsible for upselling or cross-selling services and completing financial transactions.

    Companies with this position: Planet Fitness, Target, Costco

 

6. Concierge
    National Average Salary: $14.37 per hour

    Primary Duties: A concierge is usually employed at a hotel or resort and typically works at the front desk. They welcome guests, confirm reservations, show guests around the facilities and ensure they have everything they need for a comfortable stay. A concierge also answers guest questions, provides dining and entertainment suggestions, and arranges activities, transportation and restaurant reservations.

    Companies with this position: Marriott, Wyndham Destinations, Hyatt

 

7. Technical Support Representative
    National Average Salary: $14.48 per hour

    Primary Duties: Technical support representatives work either remotely or in call centers, and often on behalf of cable and internet providers or consumer electronics companies. They’re responsible for handling customer technical concerns by phone, email or chat. These professionals are tasked with analyzing, troubleshooting and resolving technical issues and determining next steps. They may also handle customer transactions such as purchases and refunds.

    Companies with this position: Spectrum, Sherwin-Williams, Xerox

 

8. Call Center Representative
    National Average Salary: $14.50 per hour

    Primary Duties: A call center representative usually works for a contact center or telemarketing firm and handles inbound and outbound calls. They’re tasked with following call scripts, determining customer needs, researching issues and providing timely solutions. Representatives may also be responsible for suggesting and upselling products.

    Companies with this position: Xerox, Teleperformance, AT&T

 

9. Flight Attendant
    National Average Salary: $29,053 per year

    Primary Duties: Flight attendants are employed by private and commercial airlines. They are responsible for greeting passengers, helping people find their seats, assisting in stowing carry-on luggage, ensuring safety compliance through safety equipment demonstrations, serving food and beverages throughout the flight and providing instruction in emergencies. They also help test emergency equipment and clean the cabin between flights.

    Companies with this position: United Airlines, American Airlines, Southwest Airlines

 

10. Patient Coordinator
    National Average Salary: $15.39 per hour

    Primary Duties: Patient coordinators typically work for hospitals and long-term care facilities. They meet with patients and their families to discuss patients’ care plans and provide educational information about treatments, medications and procedures. Patient care coordinators stay in touch with the patient and their families throughout the patient’s care and evaluate and report on outcomes.

    Companies with this position: Smile Brands Inc., UnitedHealth Group, MD Anderson Cancer Center

 

11. Help Desk Analyst
    National Average Salary: $18.22 per hour

    Primary Duties: A help desk analyst is an IT professional who works to help customers or internal users (such as fellow employees) resolve technical hardware and software issues. They may handle requests via phone, email, in person or by live support software. They may also help set up new equipment, ensure security compliance and run software updates.

    Companies with this position: IBM, Comcast, Dell

 

12. Account Coordinator
    National Average Salary: $40,438 per year

    Primary Duties: An account coordinator often works for a marketing agency and offers administrative support to senior client services staff, such as account executives and account managers. They’re responsible for tasks such as preparing and filing contracts and other documents, updating internal databases, coordinating meetings and compiling account performance reports.

    Companies with this position: Macy’s, Verizon, US Foods

 

13. Client Relations Specialist
    National Average Salary: $45,143 per year

    Primary Duties: Client relations specialists work on behalf of many different types of organizations and are usually responsible for ensuring long-term customer satisfaction. They may handle client inquiries via phone, email or in person, field client happiness surveys, respond to online customer reviews and compile client feedback to help drive company improvements.

    Companies with this position: Deloitte, Nielsen, ADP

 

14. Client Services Manager
    National Average Salary: $52,869 per year

    Primary Duties: A client services manager acts as the liaison between the client and the customer service team. These professionals are tasked with overseeing all client satisfaction initiatives, fielding customer questions and complaints and working to ensure all clients are fully satisfied. They may also be responsible for managing a team of client service representatives.

    Companies with this position: Siemens, Spectrum, Cisco

 

15. Service Advisor
    National Average Salary: $55,043 per year

    Primary Duties: A service advisor generally works for an auto dealership service center and acts as the liaison between customers and service technicians. They schedule maintenance and service appointments, check in vehicles, and communicate vehicle issues and repair timelines to customers. They may also reserve rental cars, complete financial transactions and handle administrative duties.

    Companies with this position: Service King Collision Repair, Tesla, AAA

 

Skills for customer service jobs

To succeed in a customer service role, you’ll need a variety of communication skills and personal attributes such as:

  • Active listening
  • Conflict resolution
  • Empathy
  • Nonverbal communication (i.e., body language and eye contact)
  • Negotiation skills
  • Organizational skills
  • Professionalism

Depending on the position you choose, you may also need additional industry-specific knowledge and training. Practicing your soft skills can help you find positions and transfer across industries.

Related: Customer Service Skills: Definitions and Examples

Customer service positions are highly integral to a company’s success, and these professionals are essential for driving customer satisfaction and long-term brand loyalty. By taking a role in customer service, you’ll be making a valuable contribution to an organization—and by choosing one of these high paying customer service positions, you’ll be well compensated, too.

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