How To Become an Employee Experience Manager in 6 Steps

By Indeed Editorial Team

Published May 6, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Employee experience managers perform important work helping organizations measure employee sentiments and improve company culture. If you're interested in a career as an employee experience manager, it's helpful to learn about the role and its requirements. By discovering what employers look for in candidates, you can develop the correct qualifications for the position.

In this article, we explain what an employee experience manager is, describe some of their common job responsibilities and list steps on how to become an employee experience manager.

What is an employee experience manager?

An employee experience manager is someone who works within an organization to understand employee sentiments and satisfaction. They often work as part of a company's human resources (HR) department to develop metrics for evaluating employee experience, create strategies to improve employee satisfaction in their roles and discover new technologies to help them better assess employee feelings. Many companies use employee experience managers to better understand how employees feel about their roles and about the company.

Related: 17 Ways To Improve Your Employee Experience Strategy

Employee experience manager responsibilities

An employee experience manager's responsibilities can depend a lot on factors like their specific job description, employer, industry and company size. Here are some common employee experience manager duties:

  • Develop reliable key performance indicators (KPIs) to analyze employee sentiments

  • Create and distribute surveys to collect timely employee feedback

  • Communicate survey and data results to management teams

  • Hold meetings with employees and managers to understand team dynamics and needs

  • Establish rewards and incentive programs to boost employee morale

  • Educate leaders and employees on ways to improve company culture and communication

  • Host appreciation events for employees

  • Establish strategies for attracting new employees and keeping existing team members

Related: What Is an Employee Attitude Survey? Definition and Key Benefits

How to become an employee experience manager

If you're interested in becoming an employee experience manager, here are some steps you can take:

1. Earn a bachelor's degree

Most employers look for experience managers with at least a bachelor's degree. It's helpful to get a degree in a field like human resources, business administration or a related subject. These degree programs can help you learn useful knowledge and capabilities that may aid you in your career.

Related: Degrees for Human Resource Careers at Different Education Levels

2. Develop relevant skills

There are many skills that can help employee experience managers in their roles. Developing these skills can help you maximize the success you find in the role. Here's a closer look at skills worth developing if you're interested in the job:

  • Communication skills: Communication skills can be very important for experience managers because they often communicate with managers, team members and members of the human resources team to develop strategies and learn about employee experiences. These skills can help them listen effectively and communicate expectations successfully.

  • Problem-solving skills: Sometimes, employee experience managers might discover employees' sentiments don't reflect the company's goals for their employees. In these instances, problem-solving skills can help experience managers develop effective strategies and initiatives to improve employee opinions.

  • Management skills: Employee experience managers might oversee portions of a company's operations or manage other members of their human resources team. Management skills can help them lead others successfully.

  • Analysis skills: Analysis skills are another useful skill for experience managers because they often have to design and evaluate survey results and other employee data. Analysis skills are important for developing worthwhile conclusions and effective responses.

Related: Soft Skills for Human Resources: Definition and Examples

3. Gain experience

Experience working in human resources or designing employee-based initiatives can help experience managers qualify for positions that interest them. In your initial roles, strive to gain experience in areas you may encounter as an experience manager. This might include hosting employee events, developing employee-focused initiatives, conducting surveys and developing strategies to improve the employee experience.

Related: How To Become a Human Resources Manager

4. Get certified

There are several human resources certifications you can pursue to help you excel in your role and qualify for more advanced opportunities. Consider browsing job descriptions of roles that interest you to see if the employers you want to work for have specific certification requirements.

Other professional development efforts can also boost your career. Try to find conferences, courses and continuing education opportunities that can help you in your role. Staying up-to-date on field best practices and advancements can be helpful too.

Related: 13 HR Certifications to Further Your Career

5. Update your resume

When you're ready to apply for positions, update your resume to reflect your skills, experience and certifications, if you have them. You can use job postings to help you write your resume. Look at the language descriptions use to talk about their vision of an ideal candidate. Replicating this language in your own resume serves multiple purposes. One benefit is that it can make it easier for employers to envision you in the role because your resume shows you possess the skills and qualifications they're looking for in a candidate.

A second reason is that many employers use special scanning software to review electronically submitted resumes for specific keywords. If your resume contains these keywords, your chances of moving forward in the hiring process may be higher. Many companies write the keywords they want to see in their job descriptions. So, by using the same language in your resume, you can show employers you have what they want to see in an employee experience manager.

6. Pursue continuing education

While a bachelor's degree may qualify you for some roles, many employers look for candidates with more advanced education on their resumes. Pursuing a master's degree in your chosen field can help you elevate your career and increase your earning potential. Again, looking at job descriptions for the positions that most excite you can help you learn what employers want to see.

Employee experience manager salary

The average national salary for an employee experience manager is $77,067 per year. Earnings can depend heavily on factors like experience, education level, employer and geographic location. Certifications, continuing education and relevant job experience can be useful ways to grow your earning potential and qualify for more advanced opportunities within human resources departments.

For the most up-to-date salary information from Indeed, please click on the link provided.

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