Top 11 Work From Home Chat Jobs

Updated March 3, 2023

Working remotely gives individuals flexibility and work-life balance that they sometimes aren't able to find with an office job. Work from home chat jobs are some of the most common remote positions you can find. Chat jobs involve supporting customers by answering inquiries and resolving issues, and they don't always require you to travel to a workplace. In this article, we'll look at some work from home chat jobs that offer individuals flexibility during their workday, including information on typical salary, job duties and requirements.

What are work from home chat jobs?

Work from home chat jobs are typically remote customer service and support positions that rely solely on online messaging or email communication. These remote positions involve answering inquiries, resolving issues and recommending products or services, depending on the position. Some work from home chat jobs offer employees the ability to work wherever they want, while others offer flexible work schedules.

Requirements for work from home chat jobs

Requirements for work from home chat jobs will depend on the specific position you are applying for. Here are just a few of the requirements you may find during your job search:

Previous remote work experience: Some work from home chat jobs may require that you have previous experience working in a remote position. This shows the hiring company that you are able to manage your work responsibilities outside of a workplace setting.
Customer service experience: Most work from home chat jobs require customer service experience because you will be interacting with clients often. If the job requires you to answer inquiries, resolve complaints or solve problems, then you should have at least some customer service experience.
Communication skills: Since chat jobs require you to communicate with customers and other team members often, it is important that you are able to clearly and effectively communicate both verbally and in writing. These jobs may require you to adjust your communication style to match that of your customers and coworkers.
Equipment: Many work from home chat jobs require you to provide your own laptop or personal computer to perform the duties. You'll likely need a high-speed internet connection for chat roles.

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11 work from home chat jobs

If you have customer service experience or have worked remotely in the past, then you may be interested in and qualified for work from home chat jobs. To help you determine which position is best suited for you, review these 11 flexible work from home chat jobs, ranked from lowest to highest salary across a wide range of industries.

1. Online guest service agent

National Average Salary: $12.09 per hour

Primary Duties: The main responsibility of the guest service agent is to ensure that guests get the information they need to get the most out of the services that the company provides. Guest service agents can work for a variety of different types of companies, but they are most commonly found in the hospitality and entertainment industries. This is the ideal work from home job because these professionals often provide guidance and information through online chat and email, which means they do not need to work from a specific location.

Requirements: High school diploma, customer service experience, written communication skills, conflict resolution experience and knowledge of products and services

2. Online customer service agent

National Average Salary: $13.13 per hour

Primary Duties: Online customer service agents typically answer customer questions and help resolve any issues or complaints coming from customers. Their goal is to ensure that customers are happy with their experience after their issues have been resolved. Online customer service agents can work for a variety of different companies across different industries, from consumer goods and technology to travel and hospitality.

Requirements: High school diploma, customer service experience, written communication skills and conflict resolution experience

3. Online customer support representative

National Average Salary: $14.29 per hour

Primary Duties: Online customer support reps provide technical and product support to customers of companies typically through online chat and sometimes through email. These jobs are typically fast-paced and may require some multi-tasking as they need to search for information or find answers to questions while engaging the customer through online chat. These professionals spend most of their time answering customer questions, addressing concerns, troubleshooting and escalating issues when necessary.

Requirements: Ability to work in a fast-paced environment, ability to multitask, customer service experience, strong written communication skills and strong typing skills

4. Remote reservation agent

National Average Salary: $14.49 per hour

Primary Duties: A remote reservation agent addresses booking requests by email and online chat for a number of different industries, from rental car agencies and hotels to restaurants and spas. Remote reservation agents typically handle high volumes of inquiries from customers across the United States. These professionals answer any questions that customers have with the goal of converting these calls to reservations and maximizing revenue.

Requirements: High school diploma, customer service experience, sales skills, strong written communication skills, ability to multitask and handle large volumes of inquiries

5. Online support specialist

National Average Salary: $15.26 per hour

Primary Duties: An online support specialist provides technical assistance to users or clients through online chat and email. Some common tasks may include helping new users set up software, addressing user support tickets, guiding users through how to complete various tasks and troubleshooting technical problems. Some online support specialists also help improve documentation and training manuals based on their experiences helping customers.

Requirements: High school diploma, technology skills, customer service experience, communication skills, problem-solving skills and hands-on experience with different technologies

6. Tech support specialist

National Average Salary: $15.53 per hour

Primary Duties: A technical support specialist focuses on providing tech support services to customers for hardware, software and other services. These professionals perform basic troubleshooting for customers before escalating when necessary. Daily duties include responding to customer chat requests, troubleshooting problems, researching issues, contacting the right party to resolve issues and escalating requests when necessary.

Requirements: Associate degree in a related field, customer service experience, technical support experience and strong written communication skills

7. Virtual assistant

National Average Salary: $15.87 per hour

Primary Duties: A virtual assistant provides a variety of administrative services to entrepreneurs, executives and businesses from a remote location. They communicate with the business team or individual they work with to understand a variety of tasks and duties. In addition to making appointments and reservations and managing calendars, appointments and emails, virtual assistants may also compile reports, make preparations for events, handle simple digital marketing tasks, manage social media and manage other projects.

Requirements: High school diploma, communication skills, customer service skills and previous experience in an administrative position

8. Remote help desk analyst

National Average Salary: $18.14 per hour

Primary Duties: A remote help desk analyst helps customers resolve a variety of technology-related issues. These professionals answer questions and troubleshoot issues relating to software, hardware, networking, virtual systems, servers, email and other technologies. Help desk personnel often address questions through live chat or email, making it an ideal work from home job.

Requirements: High school diploma, relevant work experience including other help desk or IT support positions, customer service experience and strong written communication skills

9. Remote IT specialist

National Average Salary: $20.45 per hour

Primary Duties: A remote IT specialist offers technical support for specific segments of hardware, software, telephony and other technology products and services. These professionals provide support through email and via online chat. In addition to answering questions about how to use the technology, these specialists will also provide troubleshooting over email and online chat to help customers resolve technical issues. Some IT specialists may also be responsible for recommending tech products and services to customers based on the systems they are currently using.

Requirements: Associate degree in a related field, previous experience in technical support, knowledge of products or services and ability to communicate effectively with both technical and non-technical users

10. Online travel advisor

National Average Salary: $44,104 per year

Primary Duties: An online travel advisor provides travel consultation, planning and booking services online. These individuals typically work for travel agencies or other organizations in the travel industry, though some work independently or own their own business. Online travel advisors provide a positive and personalized travel planning experience by helping customers find the travel products that are right for them including custom vacation packages and curated travel itineraries. These professionals also provide booking or reservation services for air, car, cruise, hotel, rail, ground-transportation and sightseeing tours.

Requirements: Knowledge of travel products, customer service experience, strong written communication skills and computer skills

11. Remote sales representative

National Average Salary: $58,066 per year

Primary Duties: A remote sales representative performs customer service and sales support activities such as presenting sales opportunities to leads and customers, following up on sales inquiries regarding products, services and issues through channels such as email, social media and online chat. This individual needs to be knowledgeable about the products and services they are selling so that they can recommend the best solutions for consumers based on their unique needs.

Requirements: Customer service experience, sales experience, effective written communication skills and problem-solving skills