When preparing for a branch manager interview, it's can be helpful to review potential questions. Branch manager interview questions often access your background to determine if you're qualified for a position. Taking the time to review these questions can help you prepare well-thought-out answers with real-life examples. In this article, we provide a list of potential branch manager interview questions and offer some example responses.
General branch manager questions
Here are some general interview questions that a hiring manager may ask potential branch managers during an interview:
- Can you tell me about yourself?
- Where do you see yourself in the next 10 years?
- Why are you interested in this position?
- What would you say is your biggest weakness and how have you overcome it?
- What challenges do you expect in this role?
- Are you comfortable leading a team of employees?
- Do people respect you?
- What keeps you motivated?
- What's your greatest accomplishment?
- What do you like about your current job?
Questions about experience and background in branch management
The following are some potential interview questions an employer may ask you to learn more about your experience as a branch manager:
- What experience do you have in banking?
- What types of coworkers do you find challenging to work with?
- Can you describe a problem you encountered as a branch manager or in a leadership role? How did you resolve it?
- What do you think makes you a great branch manager?
- In your own words, what are the top priorities of a branch manager?
- Do you have any prior experience in a management role?
- Can you provide an example of when your ethics were tested?
- What is your approach to discipline?
- How do you organize and prioritize your work?
- Can you share a time when you helped mentor someone? What improvements were made?
- What lessons have you learned from past mistakes you made at work?
In-depth branch manager interview questions
This section includes some branch manager interview questions that may require a more detailed response:
- What would you do if you had an employee that was underperforming?
- If hired, what are the first five things you would do in this role?
- How would you handle a stressful situation?
- How do you go about making decisions? Do you seek input from others?
- Can you describe a situation when you had trouble communicating with another employee? How did you make sure they understood your message?
- How would you make sure customer issues were addressed promptly?
- Can you give us some ideas of how you would increase the branch's revenue?
- What information helps you make forecasts?
- What would you do if a customer was unhappy with our bank's policies?
- How would you assign responsibilities? What information would you need to know about your team members?
Interview questions with sample answers
Here are some interview questions you may respond to in a branch manager interview with explanations of what the employer is looking for and sample answers:
How do you think your previous employees would rate you as a branch manager?
This question helps the hiring team see if you can develop relationships with your team members and whether you treat them fairly. It also helps show how you perceive yourself and the effect your actions have on others. When giving a response, maintain a positive tone about your employees.
Example: "I feel my previous employees would give me an excellent rating in my role as a branch manager. When hiring new employees, I made sure to get to know them on a personal level and welcomed them to the branch. I also held regular check-ins to see how my employees were doing and if there was any way I could help them."
What efforts do you take to make sure you evaluate your employees without bias?
The interviewer may ask you this question to understand how you would go about preventing bias in the workplace. This is an important skill to have as a branch manager since it allows you to review employees based on their overall performance and not on personal preferences. In your answer, provide tactics you may consider using to judge fairly.
Example: "When evaluating my employees, I would make sure to set a standard goal for everyone to achieve. I also would implement a grading scale of performance metrics to use for each employee so that everyone is graded the same. One final tool to help me avoid being biased would be to ask for peer review to get opinions from others."
How would you hire new staff? What criteria would you use when selecting new staff members?
Employers often ask this type of question to understand how you would help them in the selection of new employees. Your answer can help show what you value in employees. In your response, mention how you would see if the employee is a good match with the other team members. Also, mention that you would consider their skills and work ethic.
Example: "When helping select new staff, I would take a few things into consideration. First, I would make sure that the individual was qualified for the position. This would include evaluating their resume to look at their past experiences and finance-related skills. I would also want to see if the individual had a dedication to the industry. One way I might do that is by asking them what their professional goals are."
What have you done in the past year that has helped you develop professionally?
Professional development is important in showing employers you have a dedication to the industry and are looking for ways to become the best you can be. Try to include improvement activities that are related to this position. For instance, consider mentioning any additional training you have or banking books you read.
Example: "Recently I completed the certification program to become a Certified Branch Manager. I was looking for ways to acquire skills in my role as a branch manager and felt this training would help me improve. This program was very rewarding and helped challenge me to look at branch managing in a different way."
Can you share a scenario where your personal connections helped you succeed in your work?
Since a branch manager role requires networking to help improve a bank's relationships, employers may ask you this question. How you answer can also show whether you work well with others. When answering, try to think of a specific example that shows a time when working with others helped you perform your work.
Example: "One time a business I worked for needed to find a funding source to help pay for a very big project coming up. Since an alumnus from my college recently posted about a grant his company had, I reached out to find out more and see if my company could apply. We ended up submitting an application and were able to afford the project thanks to funds provided from the grant."
Tips for succeeding in your branch manager interview
Here's some advice for how to do well in your branch manager interview:
- Prepare examples. While preparing for potential branch manager interview questions, come up with some example scenarios to share with the employer.
- Do research. Before the interview, look up the company you're interviewing with to learn more about their organization and values.
- Arrive early. To help make a great first impression, try arriving at the interview 15 minutes early so that you can get settled before the interview.