6 Health Care QA Testing Interview Questions (With Sample Answers)

By Indeed Editorial Team

Published December 14, 2021

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

In the health care industry, quality assurance (QA) specialists can help organizations maintain the quality and performance of software products, such as imaging software or electronic patient records. During interviews for these positions, employers may ask questions to evaluate your technical skills and determine your knowledge of QA processes for health care software. If you're applying for health care QA testing jobs, you may want to know some questions you may receive and how you can answer them effectively.

In this article, we provide some common health care QA testing interview questions with sample answers and offer some tips for answering these questions to help you prepare for an interview.

Related: 37 QA Interview Questions and How To Answer Them

Health care QA testing interview questions with sample answers

Review these interview questions and example answers to help you prepare for QA job interviews in the health care industry:

1. What are some common challenges in testing health care applications for QA?

While some areas of QA testing are similar in various industries, the health care sector has some unique requirements for software development. Employers may ask this question to determine how well you understand the primary responsibilities of the position. Use your response to address some health care-specific challenges for QA processes and explain how you plan to manage those challenges in a QA role. If possible, give an example of a time you successfully overcame a challenge in a previous position.

Example: "One challenge for health care organizations in software development is creating products to address the needs of various people. One application may have multiple uses for patients, administrators and providers. For those types of products, it's important to have various QA processes in place to address specific requirements for each user. In my previous position as a QA engineer, I found it helpful to attend project meetings with key stakeholders so I could understand the requirements for the final product. Then I could use that information to develop a test plan to encompass all of those conditions."

2. How can QA testing help organizations comply with security regulations?

The Health Insurance Portability and Accountability Act (HIPAA) requires health care organizations to protect patients' health information. It's helpful for QA testers to be familiar with these regulatory requirements so they can ensure all products meet security standards. In your answer to this question, demonstrate your familiarity with HIPAA regulations by addressing specific QA processes that can help organizations adhere to these safety protocols.

Example: "It's important for health care software to meet HIPAA regulations to ensure an organization remains compliant with this act. Some areas of QA that can help to ensure HIPAA compliance include authenticity, data usage, encryption, auditing and accessibility. As a QA analyst, I believe I could help to maintain compliance with regulations by completing testing while development is ongoing, rather than after its completion. This process can allow me to work collaboratively with developers to ensure we're meeting necessary regulatory requirements to protect patients' information."

3. What are some methods for testing health care software?

Software projects in health care may require different testing methods based on user requirements or regulations. During an interview, employers may ask this question to assess your knowledge of various testing methods. They may want to know your process for determining what method to use based on the specific requirements of a project. Aim to list two or three different methods in your response and discuss the benefits of each one to show your knowledge of testing options.

Example: "I have experience using several methods of software testing, and each one is beneficial in different situations. Automated testing can help save time and streamline processes by allowing QA engineers to focus on other tasks. White-box testing measures the internal structure of software rather than its functionality, which can help uncover potential errors in coding. In contrast, functionality testing evaluates the features of an application to make sure it works as expected. Verification testing measures predetermined metrics to check the software meets all requirements. This type of testing is necessary to ensure health care software complies with regulations."

Related: Software Testing Methodologies: A Complete Guide

4. How do you write a test plan and what does it include?

Writing test plans to evaluate the quality of software is a key part of a health care QA analyst's job. Employers may ask this question in an interview to determine your qualifications for the position. In your answer, describe the importance of a test plan and explain the steps you may take to write one. If you have previous experience writing test plans, provide an example of a time you successfully implemented one as part of the QA process.

Example: "A test plan describes the testing activities to identify potential errors in software before its public release. It includes information about various tests and details about when to perform them. When writing a test plan, I make sure it includes several components, including the testing objectives, environment, deliverables and risk analysis. This document provides the QA team with a comprehensive guide for testing the product. In my previous position, I created a test plan that helped to identify a significant error in the software's functionality. Working with developers, we fixed the problem quickly to keep the project on schedule."

Related: How To Write a Test Plan for Software Testing in 7 Steps

5. Would you recommend using an agile or waterfall methodology in health care software development?

Agile and waterfall are two types of methodologies teams may use in the development of health care software. It's important for QA engineers, testers or analysts to understand these methodologies so they can communicate effectively with other team members during software development. In your response to this question, briefly define each methodology to demonstrate your knowledge of both practices. Then choose which methodology you prefer and provide clear, persuasive reasons for your choice.

Example: "There are certainly advantages to both methodologies for the development of health care software. A waterfall methodology, which is a linear approach to building software, allows teams to complete projects in a specific order. This methodology may be helpful for some projects with strict regulatory requirements because it encourages high-quality documentation. The agile methodology, in contrast, supports the continuous iteration of development and QA testing. It allows for more flexibility and adaptability, which can be helpful for projects where the requirements may change.

While I've worked within both methodologies, I believe the agile methodology is best for health care organizations because of rapid and continuous technological advances in this sector. I find agile methods allow organizations to adapt more easily to changing requirements or needs while still providing a framework for software development teams to be successful."

Related: Agile vs. Waterfall: Which Methodology Is Right for You?

6. Why is QA important for the health care industry?

Quality assurance processes are essential for health care organizations to produce high-quality products to benefit providers, specialists and patients. Employers may ask this question to gauge your knowledge of QA processes and how they contribute to the software development life cycle. Your answer to this question can show hiring managers your commitment to ensuring quality products while complying with the standards of the industry. Choose one or two reasons to highlight in your response and explain how your skills or experience have prepared you to handle QA responsibilities.

Example: "Quality assurance processes are important in any software project, but particularly in the development of health care applications. Effective QA practices, such as device testing, can help predict outcomes for patients and make sure they receive high-quality products designed to improve their health. The work of QA engineers can identify potential problems with a product before a company releases it, which can help organizations maintain trust with their customers. In a QA position, I plan to use my meticulous attention to detail and strong problem-solving skills to help provide excellent patient care and streamline business operations."

Tips for answering health care QA testing interview questions

Here are some tips to help you answer health care QA testing questions during an interview:

  • Practice your answers: Before an interview for health care QA testing jobs, practice your answers to some common questions to help you feel confident in your responses. Record yourself answering questions aloud or ask a trusted friend or family member to do a mock interview with you to help you prepare.

  • Use the STAR method: The STAR method, which stands for situation, action, task and result, can help you answer behavioral questions by providing examples of times you handled similar situations. Using this method can help you show employers how your skills and experience can help you be successful in a health care QA testing role.

  • Discuss your skills: An interview is an opportunity to speak about the skills you have that can help you do the job well. In interviews for health care QA testing jobs, you may speak about your knowledge of health care standards, attention to detail, problem-solving skills or time management abilities.

  • Speak confidently: When answering a question about QA processes, speak confidently to show employers your qualifications for the position. Maintain good posture, make eye contact with the interviewer, pause briefly before answering questions and speak slowly to help show employers why you'd be a good fit for a health care QA position.


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