18 Siebel Interview Questions (With Sample Answers)

By Indeed Editorial Team

Published August 9, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

Siebel is a popular CRM system used by a lot of companies, so there are many opportunities to interview for jobs that incorporate Siebel. These jobs can include a Siebel developer, consultant or adviser, or they may involve other primary focuses, like technical lead or customer relations positions. If you're preparing for an interview that might involve Siebel-related questions, it's a good idea to research common questions hiring managers may ask you. In this article, we explore 18 questions an interviewer may ask about Siebel, including 15 technical questions, and provide sample answers to use as a guide.

Siebel interview questions with sample answers

Here are three common interview questions about Siebel:

1. What is Siebel?

An interviewer may ask this question to understand where your basic knowledge of Siebel begins. Answer this question with a basic definition and a few of its primary uses. Siebel can do a lot, so try to provide a list that shows the strengths and variety of Siebel. Here's a list of functions you can choose from:

  • Development

  • Deployment

  • Partner relationship management (PRM)

  • Sales forecasting

  • Email marketing

  • Loyalty marketing

  • Customer contact center or help desk

  • Warranty management

  • Community forums

  • Customer portals

  • Pricing analytics

  • Product and catalog management

  • User experience

  • Mobile apps

  • Accessibility

  • Web tools

  • Usage pattern tracking

  • Various platform options

  • Reporting and analytics

  • Integration

Example: "Siebel is a package of CRM solutions like development, deployment, mobile apps, sales forecasting, marketing solutions and more."

2. What is CRM?

This question allows an interviewer to further assess your knowledge of Siebel while finding out if you understand the larger category it fits into. When answering this question, clearly define CRM and why it benefits businesses.

Example: "CRM stands for customer relationship management, and it usually refers to CRM software, which can store customer information, manage marketing campaigns and record and analyze any communication with a customer. It helps businesses stay organized and maintain customer relationships by having data easily accessible in one place."

Related: What Is a Customer Relationship Management (CRM) System?

3. What are the advantages of using Siebel?

An interviewer may ask this question to test your understanding of why the company uses Siebel. It may also tell them your CRM priorities. When explaining the advantages, try to include a justification for your choices.

Example: "Siebel is one of the top CRM systems because it meets many business needs. There are multiple categories that Siebel has solutions for, including sales, marketing, service, commerce and user experience. When these solutions are all provided by the same software, it becomes much easier for a business to integrate its various data, needs and tasks, which can make them more efficient and more profitable."

Related: Learn the Steps in the CRM Process (With Tips To Implement CRM Strategies)

Technical Siebel questions with example answers

An interviewer is likely to ask you many technical questions about Siebel to test your detailed knowledge of its operations. In some interviews for technical jobs, you might simplify your answers in case the interviewer isn't familiar with the software, but when answering specific questions like this, it may be better to use technical language and refer to specific code. This is your chance to show how well you know the software and what levels of complexity you're comfortable with.

Here's a list of 15 common technical questions about Siebel with sample answers:

1. What's the difference between fields and single value fields?

Example: "Multivalue fields have child values from a child BC and are used to configure the parent record. Single value fields will be from a base table or a joined table, and reference the column in a table."

Related: How To Get IT Jobs: 15 Career Tips

2. What is the difference between 1:1 and 1: M extension tables?

Example: "1:1 extension tables are an extension to the base table. We can use an implicit join to use the extension table's columns. We would use a 1: M extension table for parent-child relationships with the base table."

3. What is localization?

Example: "Localization involves configuring Siebel so that information can be displayed in a format specific to a local environment. This most often involves information being displayed in the local language."

4. What is a complex join?

Example: "Complex joins hold conditional mapping when a primary key and foreign key relationship are not involved. Complex joins use (1 -0,1) and (0, 1 -N) relationships, while primary and foreign key values always start from (1-N)."

5. What is the difference between horizontal and vertical in Siebel?

Example: "Horizontal Siebel is a general application available to any industry, while vertical Siebel is specific to an industry like eBanking or eInsurance."

6. What are the different types of tables used in Siebel?

Example: "There are two main types of tables in Siebel. Repository tables store metadata about Siebel objects, while data tables store Siebel user data. Both of those types have their own subtypes. For example, repository tables can include S_BUSCOMP, which stores business component information. The types of data tables are base tables, extension tables, interface tables and XM tables. "

Related: 21 Different Types of IT Jobs To Explore

7. What is the difference between an organization and a division in Siebel?

Example: "Organizations and divisions are part of the Siebel architecture hierarchy, with division below organization. Organizations control data visibility, which can't be done with the division."

8. What are EIM and EAI?

Example: "EIM stands for enterprise integration manager, and it's what you use to transfer or delete a large amount of data. EAI is enterprise application integration and allows you to integrate Siebel applications with external applications."

9. How do you import a list of values?

Example: "It depends on what hierarchies are involved, but the general answer is to use EIM_LST_OF_VAL to import parents followed by children."

10. What is the difference between bounded and unbounded picklist?

Example: "The main difference is that you can enter free text with an unbounded picklist, while a bounded picklist doesn't allow for free text."

11. What is an applet toggle?

Example: "Applet toggles identify alternate applets to use for displaying data. The two types are static, which allows you to choose an applet from a list, and dynamic, which automatically chooses an applet that references values from a parent applet."

12. Why would you use a surrogate key?

Example: "You use a surrogate key for indexing and would be used instead of a table's primary key. You might use a surrogate key instead of a primary key if the primary key is using more memory, since surrogate keys are only numbers while primary keys can include characters."

13. How do you assign responsibilities to employees in Siebel?

Example: "There are a few different ways. My main choice would be going to Administration Group > Employee, where you can add a responsibility to the responsibility field, mark it as primary, and remove the old one. Another option is in Sitemap > UserAdministration > Employees, where you can use the employee applet query to find a responsibility, add it and set it to primary."

14. How many total applets can you have in a view?

Example: "It depends on the version of Siebel you're using. In Siebel6, the maximum is eight applets. In Siebel7.7, the maximum is 16."

15. What are the different labels in Siebel?

Example: "The labels in Siebel are data storage, business and data presentation."

Please note that none of the companies and products mentioned in this article are affiliated with Indeed.

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