36 Support Worker Interview Questions (Plus Sample Answers)

By Indeed Editorial Team

Published April 29, 2022

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Support workers have the huge responsibility of caring for people with illnesses and disabilities. Facilities that hire these professionals require candidates to undergo rigorous screening processes. By preparing for your interview, you can demonstrate your patience and ability to provide high-quality care.

In this article, we list 36 support worker interview questions and provide sample answers you can use to prepare your own.

General questions

Support worker interviews often begin with the hiring manager asking general questions. This approach allows them to make the candidate feel more comfortable and evaluate how their personality would apply to the role. While your answers to these questions might seem low stakes, they can set the tone for the rest of the interview and influence the hiring manager's perception of your abilities. Here are 11 general questions to prepare for before interviewing to be a support worker:

  1. How did you hear about this position?

  2. Do you consider yourself more introverted or extroverted?

  3. Why do you want to be a support worker?

  4. What is your greatest professional accomplishment?

  5. What is your greatest professional weakness?

  6. Would past coworkers and supervisors describe you as a patient person?

  7. What do you like to do outside of work?

  8. What type of work environment do you prefer?

  9. What do you like least about the support-work field?

  10. What skills differentiate you from other candidates?

  11. How flexible is your work schedule?

Related: 10 Common Support Worker Skills (Plus Tips for Becoming One)

Questions about background and experience

Support workers are responsible for the well-being of vulnerable populations. Therefore, agencies that hire these professionals want to make sure they have the appropriate qualifications to meet patient needs. Consider preparing for these 11 interview questions about your background:

  1. How long have you worked as a support worker?

  2. What's your highest level of education?

  3. Are you CPR and first-aid certified?

  4. What other certifications or licenses do you have?

  5. What duties did you perform in past support-work roles?

  6. Describe your experience working in a patient's home.

  7. Tell me about a time when you worked in a hospital or clinic.

  8. Do you have experience caring for patients with disabilities?

  9. Are you comfortable with monitoring a patient's medication needs?

  10. Tell me about a time when you cared for an elderly patient.

  11. Describe your ability to perform light housekeeping duties.

Related: How To Write a Support Worker Resume (With Steps and Tips)

In-depth questions

In-depth questions allow interviewers to get to know candidates even better and ensure that they can provide high-quality patient care. Interviewers may present various scenarios to evaluate your response or ask you to demonstrate industry knowledge. Here are 11 in-depth interview questions to consider preparing for:

  1. Tell me about a time you demonstrated leadership skills.

  2. Describe your process for evaluating a patient's needs.

  3. How do you measure whether a patient is receiving the proper care?

  4. Provide an example of considering a patient's dietary restrictions.

  5. How important is physical fitness to your role as a support worker?

  6. What improvements do you think are necessary for the current health care system?

  7. Tell me about a time when you worked with a challenging patient.

  8. Do you find that teamwork is an important part of your career?

  9. How would you safely transfer a patient from a wheelchair onto a toilet?

  10. What technology do you use to perform your duties?

  11. How would you manage a medical emergency?

Related: How To Write a Support Worker Cover Letter (With Example)

Interview questions with sample answers

Here are a few interview questions with sample answers so that you can better prepare for your support worker interview:

1. Do you get attached to your patients?

Employers recognize that it's normal for support workers to become attached to their patients. This type of bonding expresses empathy and emphasizes that you keep their best interests in mind. While it's appropriate to demonstrate your empathy in response to this question, you can also highlight your ability to maintain professional boundaries.

Example: "As an experienced support worker, I've found that it's hard not to become attached to patients and their families. I empathize with those who face various conditions and require help with daily tasks. While I find it easy to connect with patients, I never let my personal feelings prevent them from getting the care they need."

Related: How To Write a Personal Support Worker Cover Letter in 3 Steps

2. How do you communicate with a patient's family?

You can expect employers to ask about communication in your interview, as support workers ask patients about their symptoms and collaborate with their peers. Employers might also ask about your ability to communicate with families. In your answer, try to discuss what communication methods you use and why it's important to update the patient's family.

Example: "Although I've always understood the importance of communicating with a patient's family, one experience helped me solidify the concept. My facility assigned me to a new patient, and the family expressed to me the poor communication of the previous support worker. I made an extra effort to provide daily updates and assure the family that I was adhering to the patient's medication needs and dietary restrictions. The family was beyond satisfied with my communication efforts, and I continue to implement this approach with every case."

Related: How To Write a Support Worker CV (With Template and Example)

3. How do you plan personal development activities for a patient?

Support workers have busy schedules, as they're responsible for helping a patient with hygiene tasks and performing light chores in their homes. Another important responsibility is promoting the personal development of a patient. If an employer asks you this question, try to emphasize the importance of personal development and how you would plan appropriate activities. You can describe techniques such as evaluating the patient's goals and utilizing the resources available to you.

Example: "While my role as a support worker requires me to care for a patient's basic health, I feel it's also a good opportunity to promote their personal development. I plan activities according to the patient's goals and available resources. For instance, when I cared for an elderly patient in their home, I helped them achieve their goal of socializing more by helping them travel to community outings."

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