36 Interview Questions for Technical Account Managers
Updated October 17, 2022 | Published September 2, 2021
Updated October 17, 2022
Published September 2, 2021
Phil Lombardi is a business and technology writer with a bachelor's degree in information technology. He previously helped small businesses promote their services and products. In his spare time, he creates computer programs to conduct sports analyses.
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When preparing for an interview, it's helpful to consider what questions an interviewer may ask you to help you prepare efficient answers. If you're pursuing a technical account manager position, there are several types of questions interviewers may ask to learn more about your background, experience and skills. Learning what some of these questions might help you succeed in your interview and increase your chance of receiving a job offer.
In this article, we list 38 example interview questions for technical account managers and provide some sample answers to help you prepare.
10 general questions
Here are some general interview questions for technical account managers:
How do you track what you've done and what you need to do?
How do you plan to go about meeting your sales quotas?
What do you know about our company?
How do you stay current on the latest industry trends?
How do you determine whether a prospect is a fit for your products?
What do you consider your most significant professional achievement?
How do you identify and evaluate new business opportunities?
What do you know about our product line?
How important is technical knowledge for success in this position?
What do you think are your biggest professional strengths?
10 questions about background and experience
Here are some questions an interviewer may ask about your background and experience:
What do you like most about your current job?
Why did you leave your last job?
How does your work experience make you a good candidate for this job?
What are your career plans and how does this job fit into them?
Can you explain a difficult challenge you've faced in your career and how you overcame it?
How many years of experience do you have in this field?
What are the top three things you enjoy about working with customers?
How would you describe your management style?
How did you first start in this industry?
Can you tell me more about your education and training?
11 in-depth interview questions
Here are some in-depth questions an interviewer may ask:
Can you tell us about a time you had to make a tough business decision and how you determined the best solution?
Can you describe three situations in which you demonstrated strong interpersonal skills in the past year?
What do you think of the company's current strategic direction?
What do you think of the company's recent acquisitions?
What do you understand about the term "client relationship management"?
How do you handle a client who requests add-ons?
How do you manage a client who's never used your product before?
What approach do you take for managing client expectations?
What do you consider the best way to scale a product?
How would you communicate the technical aspects of a product to nontechnical users?
What is a prospecting campaign database?
5 technical account manager questions with sample answers
Here are some examples of interview questions with sample answers:
1. Can you describe how your previous work experience relates to technical account management?
The interviewer may ask this question to gain insight into your level of experience in performing tasks essential to technical account manager positions. You may describe the most relevant roles in previous organizations and some responsibilities that provide evidence of your qualifications. Try expanding on the tasks and responsibilities most relevant to your job and helped develop your skills.
Example: "I worked in sales and marketing positions within the past five years. My professional experience started with an internship in a large corporation, and I then got a permanent position in a small retail business. The large corporation sells software solutions to businesses and directly to customers. The small retail business is a customized design and manufacturing company that's known for its excellence in design and innovation. In this position, I managed the marketing and sales department and coordinated with the marketing team on various promotional activities."
2. Can you describe your soft skills and how you used them in previous technical roles?
The interviewer may ask this question to get a better understanding of your nontechnical experience and interpersonal abilities. To answer this question, you may describe specific situations where you displayed soft skills, such as problem-solving, critical thinking or interpersonal communication. Try to provide detailed and concise examples of these skills from your previous position.
Example: "I've been a part of several teams and always have provided additional support to my fellow team members. I'm also well-organized and good at multitasking. For example, I once helped a team member organize their project by utilizing new software application features. Although I helped with this additional project, I still completed my tasks on time."
3. Can you describe your best technical skills?
An interviewer may ask this question to determine your ability to perform essential work duties. Because technical account managers typically have well-developed technical skills to develop and sell their products, it's important to answer this question precisely. When answering this question, you may list technical skills you have advanced experience with and give examples of when you've used them.
Example: "I've been very passionate about technology since college, and I'm extremely good at learning new software and operating systems. As a professional, I've written several programs for my employers. I have a well-developed knowledge of software and hardware issues, and I can easily fix them. My technical skills include writing computer programs, hardware troubleshooting, networking and operating systems."
4. What do you believe are the most important steps to help generate leads?
Developing strategies for generating leads is an important component of many technical account management positions. An interviewer may ask this question to gain insight into your experience in this area and determine whether you know common strategies. When answering this question, try to provide a list of steps and explain the benefits of each step.
Example: "I believe the first step is to learn about the product and its benefits. This can help convince the customers of your ability to provide them with a solution. The next step is to identify the market and prepare a marketing plan. Include a well-defined strategy for the product, the product's metrics and information about competitors. You also can create promotional campaigns through PR, marketing and advertising to help generate additional leads. The last step is to follow up and maintain good relationships with customers."
5. Can you tell us about a time you used your skills to solve an important problem?
Employers may ask this question to understand your problem-solving abilities and your thought process when managing challenges. When answering this question, consider a situation where you were the primary support to the team and explain how you found a solution. Also, try to provide additional steps you took beyond your role to mitigate the issue in the future.
Example: "I'd been working for a company for over a year when I had to help our technical support team understand how a new program worked. I first explained the purpose of the software and how it worked, then I guided the technical support team through the installation process. I worked closely with the team after the installation to answer additional questions and concerns they had about the program functions."
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