Front Desk Receptionist Resume Samples

Writing a great Front Desk Receptionist resume is an important step in your job search journey. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications.

The following Front Desk Receptionist resume samples and examples will help you write a resume that best highlights your experience and qualifications. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.

Malik Rabb

Houston TX(123) 456-7891
mrabb@email.com

SUMMARY


Customer-oriented Front Desk Manager with 15+ years of experience providing first-rate service to hotel guests, streamlining processes and managing world-class, highly efficient customer service teams.

EDUCATION


HAWAII WESTERN
Jan '97 - May '01

Hospitality

EXPERIENCE


TRADELOT, Front Desk Manager
Jul '19 - Current
  • Streamlined guest check-in process by rolling out new hotel reservation system, making it 5X faster to check-in
  • Supervised 25+ front desk team members, reviewing shift logs, creating schedules and conducting performance reviews
  • Reorganized back-office filing system, making it quicker and easier to retrieve documents
CRANE & JENKINS, Front Desk Receptionist
Aug '15 - Jul '19
  • Reserved hotel rooms over the phone, collected payments and cancelled/refunded bookings
  • Communicated with housekeeping and maintenance departments to resolve guest complaints and requests
  • Served as the Texas location's sole translator for Spanish-speaking guests, contributing to a 10% improvement in customer satisfaction ratings

SKILLS


  • Excel

Sofia Flores

Wichita KS(123) 456-7891
sflores@email.com

SUMMARY


Friendly and energetic Front Desk Receptionist with 3+ years of experience providing exceptional customer service to patients in a healthcare environment. Skilled at facilitating efficient flow of patients from check-in to check-out.

EDUCATION


GREEN VALLEY STATE
Jan '11 - May '14

Business Administration

EXPERIENCE


TRADELOT, Front Desk Receptionist
Jul '19 - Current
  • Greet arriving patients professionally and cheerfully, making sure all of their paperwork is filled out and ensuring each patient feels important
  • Verify insurance, submit prescriptions and collect copays and deductible amounts
  • Keep waiting room and front desk area clean and tidy at all times to create a welcoming environment
  • Improved accuracy of patient demographic data by developing new questionnaire form for patients to fill out at each appointment
RETAIL OCEAN, Front Desk Receptionist
Aug '15 - Jul '19
  • Reduced no-show rate for patient appointments ~10% by implementing process for making appointment reminder phone calls 2 days in advance
  • Handled 50+ incoming phone calls per day, scheduling appointments, answering patient inquiries and taking patient health and insurance information
  • Checked patients in and out of the clinic, explaining benefits, ensuring all paperwork was complete and collecting copays, fees and outstanding balances

SKILLS


  • Microsoft Office
  • Data Entry

Common Skills

  • Communication Skills
  • Customer Service
  • Data Entry
  • Event Coordination
  • Excel
  • Microsoft Office
  • Organizational Skills
  • scheduling
  • Time Management

Common Certifications

  • Certificate: Personal Assistant Specialist (CPAS)
  • Certified Administrative Professional
  • CPR/AED
  • Driver's License
  • First Aid
  • Food Handler
  • Microsoft Office Specialist
  • Passport
  • ServSafe

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