Office Assistant Resume Samples

Office assistants provide general administrative and customer support to a division, department, company or individual. Job duties can vary, but they commonly include answering incoming phone calls and emails, responding to inquiries, greeting visitors and clients and maintaining records and appropriate documentation.

As a best practice, reference an office assistant job description and highlight key skills, achievements and certifications that match the requirements when writing your resume. Your resume should include preferred and required skills and certification for an office assistant position.

Common office assistant skills include:

Read more: Important Skills for an Office Assistant to Master

Common certifications include:

The following Office Assistant resume and professional experience examples will help you write a resume that best highlights your experience and qualifications. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.

Read more: Office Assistant Cover Letter Sample

Ebony Moore

New York New York(123) 456-7891
emoore@email.com

SUMMARY


Empowered and motivated office assistant with over three years of experience in data entry, scheduling, and providing excellent team support.

EDUCATION


Coral Springs University
Sep '10 - May '14

Business Administration/Finance

EXPERIENCE


River Tech, Office Assistant
Jul '19 - Current
  • Accurately scheduled meetings and travel for a group of five executives
  • Enforced excellent customer service for over 1,000 clients by being a friendly bridge between client and executive
  • Meticulously executed the scanning and auditing of approximately 500 20-page files per week to ensure the accuracy of incoming client information
  • Augmented customer satisfaction by 35% by consistently delivering a professional and polite tone to clients in person and over the phone
Crane and Jenkins, Administrative Assistant
Aug '15 - Jul '19
  • Consistently delivered timely and professional services to those whom I was assisting, which increased their productivity by 15%
  • Invoiced an average of 300 clients a week accurately and efficiently
  • Decreased mistakes in travel bookings by 23%

SKILLS


  • Invoicing
  • Event planning and scheduling

Ebony Moore

New York New York(123) 456-7891
emoore@email.com

SUMMARY


A driven and detail-oriented Office Assistant with 15 years of experience in scheduling, data entry, and customer service

EDUCATION


Coral Springs University
Aug '98 - May '02

Business Administration/Finance

EXPERIENCE


Retail Ocean, Office Assistant
Jul '19 - Current
  • Remained error-free in booking hotels, flight, and conference rooms for a total of five executives
  • Provided consistent and professional service to over 500 clients weekly
  • Accurately and meticulously invoiced over 500 customers
River Tech, Office Assistant
Aug '15 - Jul '19
  • Scheduled meetings, luncheons, and conferences for a group of 10 executives on a weekly basis
  • Quickly and accurately made approximately 1,000 copies per week
  • Increased productivity by 30% proposing and implementing a new meeting schedule
Crane and Jenkins, Office Assistant
Jan '13 - Aug '15
  • Implemented a new shared calendar and improved productivity by 20%
  • Scheduled meetings and travel efficiently and error-free for a group of three executives
  • Improved invoice processing time, completed invoices accurately and 30% faster than the previous Office Assistant

SKILLS


  • Outlook
  • Excel

Professional experience examples

Office assistants can act as the face of the company. As an office assistant, you are often the first person a customer or client speaks to on the phone and the person who greets visitors. Your office assistant resume should highlight your experience demonstrating a high standard of customer service and maintaining acute attention to detail. Include keywords used in your field or area of expertise and specific information about the office environment you worked in. Be sure to reference any preferred or required skills you possess that are specifically mentioned in the job description.

Best practices for a professional experience section include:

  • Bullet points should be no more than two lines in length
  • Include a maximum of seven bullet points for recent roles
  • Keep experience to three to five bullet points for previous roles
  • Enhance bullet points with quantifiable data

Example 1:

Candidate Profile: *3 years of experience I 9 years at this job I Bachelor’s Degree in General Studies**

  • Provided administrative, technical and logistical support to a team of 10
  • Ensured customer needs were met and facilitated all communication oral and written to the appropriate vendor
  • Utilized organizational skills to ensure the on-time completion of over 30 projects

Example 2:

Candidate Profile: 12 years of experience I 4 years at this job I High School Diploma I Certification in Office Administration

  • Screened telephone calls, took messages and responded to queries including forwarding or replying to emails and correspondence addressed to C-suite level executives
  • Arranged domestic and international flights, transportation and accommodation for C-suite level executives
  • Prepared for board meetings, including drafting agendas, gathering and printing all necessary documents and organizing refreshments
  • Organized 30 events including fund-raisers, staff appreciation functions and other company gatherings

Example 3:

Candidate Profile: 6 years of experience I 4 years at this job I UX Bootcamp

  • Sourced, interviewed, hired, trained, and supervised 5 interns, providing direction and feedback on departmental projects, as well as administered schedules, updates, and performance evaluations
  • Managed and maintain front desk operations including scheduling, answering customer questions, filling client requests while providing company information to visitors
  • Assisted in the development of departmental programs, services and resources by creating content and developing strategies to promote client and customer engagement
  • Initiated marketing, data collection, and report creation of survey sent to 750+ previous customer
  • Created surveys utilizing user experience design and functions such as display and skip logic resulting in a 25% response rate increase over the previous year

Example 4:

Candidate Profile: 4 years of experience I 2 years at this job I Bachelor’s Degree in Psychology

  • Built relationships with clients, families and referrals sources via phone including hospitals, nursing facilities, assisted living facilities and doctor’s offices
  • Managed a team of 200+ caregivers
  • Coordinated schedules, provided outstanding customer service and resolved client issues
  • Promoted company services to prospective clients and families over the phone

Example 5:

Candidate Profile: 3 years of experience I 1 years at this job I Bachelor’s Degree in Music

  • Optimized efficiency of front desk operations and completed administrative tasks: scheduled appointments, travel, processed forms
  • Greeted, directed and assisted an average of 40+ visitors a day with a courteous and friendly demeanor
  • Updated website and created content for monitor slides, created Excel spreadsheets and PowerPoint presentations

Example 6:

Candidate Profile: 8 years of experience I 2 years at this job I Bachelor’s Degree in Communication

  • Verify and approve student accounts, employer contact requests, employer registrations, and job postings for the college of communication job database
  • Process payments received for alumni fees and employer sponsorships
  • Manage the job & internship fair expense and income budgets
  • Coordinate two internship courses for communication students receiving academic credit during the fall, spring and summer semesters

Example 7:

Candidate Profile: 2 years of experience I 1 year at this job I Associate’s Degree in Marketing

  • Developed an internal process for record filing, saving the company $2,500 a year in third-party services
  • Provided exceptional interpersonal, customer service, leadership and organizational skills within a fast-paced, detail-oriented environment
  • Facilitated development of office operations manual; trained 2 new office assistants, ensuring they were knowledgeable of company policies and departmental operational guidelines
  • Operated office equipment such as photocopiers, scanners, fax machines and voicemail systems

Example 8:

Candidate Profile: 9 years of experience I 6 years at this job I Bachelor’s Degree in Business Administration

  • Provided administrative support to an investment banking group SVP and three department directors including answering incoming calls, maintaining calendars, appointments and meetings
  • Overhauled record-keeping system from manual to computer-based, creating a more efficient and reliable information management system
  • Coordinated travel arrangements for three department directors including booking domestic and international flights, hotels and submitting expense reports

Example 9:

Candidate Profile: 9 years of experience I 4 years at this job I High School Diploma I Medical Billing

  • Accountable for all day-to-day business operations including budget reconciliation, payroll and scheduling
  • Onboarded six new employees including scheduling and facilitating training and processing new hire paperwork
  • Confirmed staff was equipped with necessary supplies for remote appointments
  • Answered all inbound calls, provided frontline support with questions or concerns and transferred callers to the appropriate person or department when necessary

Example 10:

Candidate Profile: 3 years of experience I 18 months at this job I Associate’s Degree in Business Management

  • Maintained the presence at the reception desk including greeting and assisting all visitors and employees
  • Coordinated packages through the mailroom including incoming and outgoing
  • Managed three part-time support staff
  • Ordered office supplies as needed including food, stationery, equipment, cleaning supplies and individual requests as needed and replenished stock as necessary
  • Processed payments received for services rendered

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