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Call Center Representative Resume Samples

Writing a great Call Center Representative resume is an important step in your job search journey. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. The following Call Center Representative resume samples and examples will help you write a resume that best highlights your experience and qualifications. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.)

Cody Fredrickson

Dallas TX(123) 456-7891
cfredrickson@email.com

SUMMARY


Customer service professional committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers

EDUCATION


Coral Springs University
Aug '10 - May '14

Business Administration/Information Technology

EXPERIENCE


River Tech Flights, Customer Call Center Representative
May '17 - Current
  • In a 24/7 and 365-days call center, assisted over 100 customers daily by making airline travel arrangements, answering questions about flight schedules, and resolving complaints
  • Maintained a monthly customer satisfaction rating of 95% or higher
  • By adapting communication style to each customer, improved average talk time by 10%
  • Achieved one-call resolution 90% of the time, exceeding the center's goal of 85%
Cloud Clearwater, Call Center Representative
Current - Current
  • Evaluated the needs of more than 75 commercial customers to help them purchase the correct industrial supplies
  • Navigated a 500,000-item product catalog to research solutions for customers
  • Revised at least five help documents each month for the website

SKILLS


  • Customer Experience
  • Phone Etiquette

Cody Fredrickson

Charlotte NC(123) 456-7891
cfredrickson@email.com

SUMMARY


Seasoned Customer Call Center Professional with a 15-year history of excelling in all call center functions, including roles as an initial customer-contact representative, floor supervisor and center administrator. Adept at quickly providing creative solutions for customers and resolving the most challenging complaints.

EDUCATION


Hawaii Western
Aug '98 - May '02

Information Technology/Business Administration

EXPERIENCE


Cloud Clearwater, Call Center Administrator
Aug '14 - Current
  • Developed and implemented standard operating procedures to maintain a monthly quality service level that averaged 90% and above
  • Managed a team of 10 center supervisors and 100 customer service representatives
  • Created a rotating schedule to maximize center efficiency, resulting in a $50,000 annual savings in personnel costs
River Tech, Customer Call Center Supervisor
Current - Current
  • Managed and coached a team of 25 call center representatives
  • Utilized effective de-escalation techniques to resolve approximately 40 escalated calls each day
  • Maintained a 97% average monthly customer-satisfaction rating for my team
Crane & Jenkins, Call Center Representative
Current - Current
  • Assisted approximately 125 customers daily with making rental car reservations in a 24/7 call center
  • Consistently completed at least five live customer transfers to our hotel partners for booking
  • Promoted to advanced customer relations team to handle at least 45 VIP customers each day

SKILLS


  • Call Center Management
  • Team Leadership

Common Skills

  • Customer Service
  • Microsoft Office
  • Excel
  • Retail Sales
  • Data Entry
  • Sales
  • Powerpoint
  • Typing
  • Cashier

Common Certifications

  • Notary Public
  • CPR
  • First Aid
  • Food Handler
  • Driver's License
  • Forklift Certified
  • ServSafe
  • Medical Assistant
  • Insurance License