Customer Service

Customer service professionals are responsible for addressing customer needs and ensuring they have a positive experience. To perform a customer service role, you need to use customer service skills. This skill set includes qualities like active listening, empathy, problem-solving and communication. Customer service skills are used in many jobs at every level. In this article, we offer two resume samples along with tips to create a customer service resume that stands out to employers.

Resume samples (1/2)

slideSlide 1 of 2
Cody Fredrickson
Austin, TX | (123) 456-7891 | cfredrickson@email.com
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Education
CORAL SPRINGS UNIVERSITY
Aug '10-May '14
Bachelor of Science in Business Administration
Experience
TRADELOT, Customer Service Representative
Jul '19 - Current
  • Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
  • Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
  • Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM
  • Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
  • Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
CLOUD CLEARWATER, Customer Service Representative
Aug '15 - Jul '19
  • Received #3 Customer Service Representative in the Western Region award (out of 500+ reps)
  • Made 30+ outbound calls per day to follow up with customers who were overdue in their payments
  • Spearheaded customer referral program, increasing customer base by 15% in less than 6 months
  • Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks
  • Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques
Skills
  • Fluent in Spanish
  • Proficient in Microsoft Office
  • Outbound/inbound calling

Resume samples

Cody Fredrickson
Austin, TX | (123) 456-7891 | cfredrickson@email.com
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Education
CORAL SPRINGS UNIVERSITY
Aug '10-May '14
Bachelor of Science in Business Administration
Experience
TRADELOT, Customer Service Representative
Jul '19 - Current
  • Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
  • Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
  • Trained and mentored 4 new employees on conflict resolution, JIRA, and Zendesk CRM
  • Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
  • Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
CLOUD CLEARWATER, Customer Service Representative
Aug '15 - Jul '19
  • Received #3 Customer Service Representative in the Western Region award (out of 500+ reps)
  • Made 30+ outbound calls per day to follow up with customers who were overdue in their payments
  • Spearheaded customer referral program, increasing customer base by 15% in less than 6 months
  • Helped develop new customer service rep training program that cut training time in half from 1 month to 2 weeks
  • Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques
Skills
  • Fluent in Spanish
  • Proficient in Microsoft Office
  • Outbound/inbound calling
Ivy Haddington
Denver, CO | (123) 456-7891 | ihaddington@email.com
Summary
Engaging Senior Customer Service Representative with 15+ years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
Education
LONGFORD TECH
Aug '00-May '04
Bachelor of Science in Psychology
Experience
RETAIL OCEAN, Senior Customer Service Representative
Jul '19 - Current
  • Handle 250+ inbound calls per week, answering customer inquiries and resolving issues
  • Track trends in customer feedback and collaborate with management to determine the root cause of issues
  • Created 10 customer service email scripts used across the company to interact with customers
CRANE & JENKINS, Customer Service Representative
Aug '15 - Jul '19
  • Answered an average of 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders
  • Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings (25% above average)
  • Revamped customer service phone scripts, raising customer survey ratings by 40%
TRADELOT, Customer Service Representative
Jan '13 - Aug '15
  • Resolved over 100 customer complaints per week via phone and in-person
  • Reduced average customer representative call time by 90 seconds with intuitive intranet site
  • Single-handedly created customer service representative training manual, reducing onboarding process from 8 weeks to 6 weeks
Skills
  • Fluent in French and Spanish
  • Complaint resolution
  • Service-based selling

Related Resume Samples

Shuttle Driver