A key holder is an employee who is responsible for opening or closing a retail store and performs other administrative tasks such as organizing the store and attending to customer requests. To be a successful key holder, it is beneficial to have strong communication skills, a persuasive personality and the ability to assist other employees in day-to-day tasks at the store. You can highlight these strengths on a well-formatted resume.
In this article, we discuss what a key holder is, what a key holder resume is, how to write a key holder resume in six steps, provide a sample template and give an example of a completed key holder resume.
What is a key holder resume?
A key holder resume is a resume that people create when applying for a job as a key holder. It follows a standard resume format and includes information regarding a person's experience in similar roles, skills they've gained that are beneficial to the position and general information that expresses their ability to perform well in the role of key holder.
A key holder typically works in a retail setting, and their primary responsibility is to open and close the store each day. However, they're also trained on procedures to keep the store functioning smoothly. Typical duties include:
- Supervising the activities of retail associates
- Managing the store's alarm system
- Updating window displays according to the company's guidelines
- Creating work schedules for other employees
- Substituting for store managers as needed
How to write a key holder resume
Here are six steps you can follow when writing a key holder resume:
1. Include contact information
The first step in the resume process is writing your contact information in the resume's header. This information is useful if a hiring manager reviews your resume and wants to email or call you to set up an interview for the position. Include your first and last name, the city and state you live in, your phone number and a professional email address.
2. Write a summary of qualifications
The summary of qualifications is the first section under your contact information and is the first piece of information the hiring manager sees. The summary briefly lists your relevant experience, skills or accomplishments in a bulleted format so that the hiring manager immediately sees a list of reasons you are a good candidate for the position.
Consider writing the summary of qualifications after you've listed your experience and skills in the sections below. You can then review that information, choose three or four items you believe represent the specific strengths the employer is looking for and reformat that material for your bulleted list.
3. Include relevant work experience
Employers like to see that you have experience in related positions to ensure you can benefit their team. Try to include at least two past jobs in a similar role in the experience section of your resume. You should include your job title, the name of the business you worked at, your dates of employment and three to four bullet points describing your daily duties in that position.
Consider listing the most relevant duties that directly relate to the role for which you are applying. Employers might see that you already have many of the desired skills for the position and may be more likely to call you in for an interview.
4. Include skills related to the job
The skills section of your resume is where you can list specific abilities you have that relate to the position for which you are applying. Consider using a bulleted list of five to eight bullet points that demonstrate your most relevant skills. Try including a few keywords from the job listing in your skills section because those are the skills employers are looking for in their potential employees.
You may want to research hard and soft skills so you can show the employer you have both types of skills related specifically to the position.
Here is a list of soft skills that are useful in a sales environment:
- Time management
- Customer service
Here is a list of hard skills that employers like to see in a sales environment:
- Experience with POS software
- Money handling accuracy
- Three or more years of retail sales experience
- Extensive knowledge of products
Related: Hard Skills vs. Soft Skills
5. Add your education
Most resumes list education with the most recent degree first, so if a high school diploma is your highest level of education, that goes at the top of your education section. If you earned any other degrees after high school, you would list those first. Items to include in the education section are:
- The name of the degree or certificate you earned
- The institution where you went to school
- The city and state of the institution
- The dates you attended
Related: How To List Education on a Resume
6. Proofread your resume
When you've completed your resume, thoroughly read through it and check for any grammar errors such as punctuation, spelling and capitalization. Consider reading it aloud to ensure it is coherent and lists all of your strengths and skills relevant to the position.
Key holder resume template
Here is a sample template you can use when creating your key holder resume:
[First and last name]
[City and state]
Summary of Qualifications
[Three or four bullet points that highlight your professional skills and experience]
[City and state] [Dates worked]
- [Responsibilities, accomplishments and duties in the role 1]
- [Responsibilities, accomplishments and duties in the role 2]
- [Responsibilities, accomplishments and duties in the role 3]
- [Related hard or soft skill 1]
- [Related hard or soft skill 2]
- [Related hard or soft skill 3]
- [Related hard or soft skill 4]
- [Related hard or soft skill 5]
[Degree, diploma or certificate title]
[Name of the institution]
[City, State] [Years attended]
Example of a key holder resume
Here is an example of a resume for a key holder position:
Contact information Devon Banks
Summary of Qualifications
- Three years of experience as a key holder in multiple retail stores
- Five years of experience in a sales associate role with extensive knowledge of different POS systems, effective customer communication and ability to drive retail sales
- Increased overall sales in my department by 15% in one month
- Recognized three times with awards for excellent customer service
Key holder/sales associate
Men's Clothing Warehouse
Akron, Ohio July 2020—June 2021
- Communicated with department managers to restock the sales floor efficiently and effectively
- Assisted supervisors with daily procedures such as opening and closing the store and followed company policies to ensure the safety of employees and store products during closing
- Helped store management with daily operational policies, solved customer issues and aided in the upkeep of visual merchandising
Key holder/sales associate
Athletic Shoe Factory
Akron, Ohio March 2018—June 2020
- Shared product knowledge with customers and made personal recommendations
- Motivated employees and assisted managers to facilitate communication between workers and supervisors
- Maintained displays and regularly updated visual presentations including mannequins on display
- Strong communication skills
- Rapport-building skills
- Attention to detail
- Conflict resolution abilities
- Extensive product knowledge
- Visual merchandising
High School Diploma
Akron High School
Akron, Ohio 2011-2015*