How To Write a Sales Floor Associate Resume (With Template and Example)

By Indeed Editorial Team

Updated December 15, 2022

Published May 6, 2022

The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.

When applying to a position as a sales floor associate, a potential employer may request a resume from applicants. Making a positive impression with your sales floor associate resume can improve your chances of earning the position. To write an effective resume, it's beneficial to understand which elements to include and how to do so professionally.

In this article, we discuss what the important skills to include on a sales floor associate resume are, the process of writing a sales associate resume and a template and example which can offer guidance as you work on your own resume.

Skills to include on a sales floor associate resume

As you write your sales floor associate resume, it can be beneficial to focus on some skills mentioned by your potential employer in the job listing and key skills for success as a sales floor associate. Skills you may choose to include on your resume include:

Adaptability

Adaptability allows you to react to different situations while maintaining high performance standards. As a sales associate, your interactions with customers can vary widely based on factors such as their knowledge level, needs and budget. Adaptability allows you to respond to each customer, tailoring your interactions with them to increase your chances of helping them find a product they are interested in buying, resulting in more sales and increased profitability for your employer.

Communication

Your ability to communicate represents how you share information with others, both in written and verbal form. As a sales associate, strong communication skills are essential for effectively interacting with customers. Clear communication allows you to understand a customer's needs and questions. It also helps you provide guidance and responses which they'll understand. This can help you guide them towards the products they need to make the sale.

CRM software

Customer Relationship Management (CRM) software provides data and analytics on interactions with customers within an organization. As a sales floor associate, understanding CRM software and how to use it can help you analyze your performance on the sales floor. This can appeal to an employer, as it may represent your ability to grow as a sales professional within an organization. Learning what works well and assessing areas for improvement can help you create more effective sales strategies in the future.

Empathy

Empathy allows you to relate to others and understand the emotions they're feeling. As a sales floor associate, empathy can be extremely valuable when interacting with potential customers. Besides allowing you to better understand what a customer is thinking, which may enable you to more effectively serve their needs, empathy can also help you build a positive and friendly relationship throughout your interactions, which may make a customer more open to your suggestions.

Enthusiasm

An enthusiastic nature allows you to present yourself as a positive and engaged person when interacting with others. When working as a sales floor associate, it can be especially beneficial to be enthusiastic about the products you sell. When dealing with customers, your natural enthusiasm can provide added credibility to your suggestions, as it allows a customer to see you have a genuine passion for the products and believe in the sales pitch you're making.

Related: How To Be a Good Sales Associate

Problem solving

Problem-solving skills represent your ability to analyze a situation and create answers for any problems you encounter. As a sales professional, problem solving is a key skill for making a sale to a customer. When you encounter skepticism held by a customer, you can use your problem-solving skills to come up with fixes to minimize the concerns and encourage the customer to make a purchase.

Technical knowledge

Technical knowledge is your understanding of specific information related to the use of the products you sell. When applying for a sales floor associate position, pre-existing knowledge of the products available with your potential employer can be beneficial. Having a strong understanding of how their products and services work allows you to answer questions from clients more effectively and to identify the best-selling points when proposing a product to a customer.

How to create a sales floor associate resume

Here's how to create a sales floor associate resume in six steps:

1. Decide on a resume format

Choose a resume format which best highlights your qualifications for the position. If you have prior work experience, which is relevant to the position you applied to, a traditional chronological resume allows you to expand on previous work experience with your key responsibilities and achievements. If you are moving into a new career, you may choose a functional resume, which instead expands the skills section so that you can highlight your skills that you can apply well in your sales floor associate role.

Related: Top Resume Formats: Tips and Examples of 3 Common Resumes

2. Provide clear contact information

Share your name, email address and current location at the top of your resume. Placing your contact information in an easy to locate position on your resume makes it simple for the hiring manager to contact you if they have questions or wish to move you through to the next phase of the hiring process. If you have any professional certifications or degrees which apply to your position, you may choose to include them following a comma after your name.

3. Summarize your qualifications

Write a brief professional summary. Using two to three sentences, explain to the individual reading your resume who you are and why you're an excellent option for the sales floor associate position. Note any important skills or previous accomplishments you feel are best representative of your abilities and will make the most positive impression on the hiring manager.

Related: Retail Work: The Definitive Guide

4. List your education and certifications

Include any degrees or certifications you earned, as well as the institutions from which you earned them. When including certifications, choose those that apply to your potential role as a sales floor associate. Even if your area of study does not have significant overlap with sales, it is still helpful to list it.

5. Share your previous work experience

List your previous jobs in reverse chronological order. For each job, highlight the responsibilities and accomplishments you feel best represent yourself as a viable candidate for the open position. Use active phrasing to show how your actions contributed to positive results, and share specific details when available.

Related: How To Become a Sales Associate in 6 Steps (Plus Definition and Skills)

6. Highlight the key skills you possess

Write a list of the professional skills you possess which best apply to your potential role as a sales floor associate. When possible, choose skills which align with the job listing posted by your potential employer. These are the skills the employer felt were most important for a potential employee, so showing that you possess them may make you a more appealing candidate.

Sales floor associate resume template

This sales floor associate resume template shows where to place key information on your resume:

[First name] [Last name], [Degree or certification, if applicable]

[Phone number] I [Email address] I [City], [State]

Professional Summary

[Two to three sentences that highlight your years of experience, relevant skills, education or certifications and achievements as an entry-level professional]

Education

[Degree], [Major] I [Date of graduation]

[Name of School or University]

[Certification Name], [Host organization] - [Year completed or expiration date]

Experience

[Job Title] I [Employment dates] [Company Name] I [City], [State]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

[Job Title] I [Employment dates]
[Company Name] I [City], [State]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

  • [Strong verb] + [job duty] + [impact]

Skills

[Category]: [Skill] I [Skill] I [Skill] I [Skill] I [Skill]

[Category]: [Skill] I [Skill] I [Skill] I [Skill] I [Skill]

Sales floor associate resume example

Use this example as a reference when making your own resume:

Terry Wilkerson, CPSP

555-685-9663 I t.wilkerson@email.com I Boulder, CO

Professional Summary

Talented sales professional with strong customer service skills who provides a pleasant experience for patrons. This allows me to produce a high sales rate and strong average sales numbers and makes me a valuable addition to any sales floor team.

Education

Bachelor of Science in business

Northern Colorado State University

Certified Professional Sales Person, National Association of Sales Professionals – 2021

Experience

Sales Associate I September 2021–Present
Excellent Electronics I Boulder, CO

  • Assisting customers and answering questions they have about their options using my extensive understanding of the in-store and online inventory.

  • Preparing in-store displays to show priority items to customers and increase sale rates.

  • Led the store in sales for four consecutive months from May through August 2001, while working full time during my summer break.

  • Promoted to shift leader and tasked with overseeing and improving sales performance for all other daytime sales associates.

  • Upselling customers to a store membership plan, exceeding sales associate targets by an average of 13% each month.

Stockroom Worker I August 2018–September 2021
Excellent Electronics I Boulder, CO

  • Unloaded new shipments from trucks, breaking them down and sorting the contents for stocking in the appropriate warehouse sections.

  • Retrieved items from stockroom when purchased and delivered them promptly to the showroom floor.

  • Answered questions and helped customers when retrieving items from top shelves which required mechanical staircase assistance.

Skills

Customer Service: Communication I CRM Software I Enthusiasm I Friendliness I POS Software

Sales: Adaptability I Closing I Empathy I Problem solving I Technical knowledge

Explore more articles