Resumes & Cover Letters

How To Write a Support Engineer Resume in 7 Steps

September 9, 2021

Writing a detailed resume can help your application gain visibility and highlight your most important skills and qualifications for potential employers. Writing a good resume requires specific steps to ensure you're highlighting the correct details about your career as a support engineer. Understanding this writing process might help increase your chances of getting an interview and securing a support engineer position. In this article, we explain what a support engineer resume is, share how to write one and provide a detailed template and example you can reference when writing your own resume.

What is a support engineer resume?

A support engineer resume is a document that contains your contact details, personal skills, work history, educational credentials and other important information for a potential employer to view. It typically accompanies a job application and is one page long. Each of its sections displays relevant information for a support engineer position. For example, it might include your technical support experiences or any internships.

Read more: Why You Need a Resume (Including Resume Components)

How to write a support engineer resume

Here are seven steps for writing your support engineer resume:

1. Read the job description

Read the job description for the job you're seeking before you write your draft. It's important to understand the details and requirements of the position so that you can customize your resume for the specific job. This might increase the likelihood that your resume attracts the attention of a recruiter. Aligning your resume with the job description also allows you to include keywords to better match the employer's requirements.

Read more: Resume Basics: Types of Resumes, Examples and Tips

2. Outline your resume

After you've read the job description and understand what the employer is looking for, you can begin outlining your resume. An outline helps organize your information into readable sections for the recruiter or hiring manager, which can help make your resume look professional. There are many resume templates available online that work with most word processors.

3. Write a header

After you outline your resume, you can start writing your header. A resume header typically includes your full name, your city and state of residence, your phone number, your email address and any professional links or websites you want your prospective employer to see. This can include career website profiles, social media pages or your portfolio.

4. Write a professional summary

A professional summary is a key component of a resume because it describes your experience, skills and professional goals. This section is typically three to five sentences long and contains compelling adjectives to describe yourself, as well as your professional title to show your expertise. Here are some adjectives you can use in your professional summary:

  • Experienced
  • Dedicated
  • Passionate
  • Skilled

5. Highlight your key skills

Your skills section includes the skills that qualify you for the position you're seeking. Consider adding industry skills you've learned and any soft or transferrable skills you believe make you a valuable employee. Here are some examples of soft skills you could include:

  • Passion
  • Patience
  • Dedication
  • Ambition

You can also include hard skills related to support engineering, such as:

  • Security planning
  • Software troubleshooting
  • Database management
  • Customer service

Related: Desktop Support Engineering: Definition and Requirements

6. Add your support engineer work history

It's important to add your professional work history so potential employers can view your experience in the industry. Start with your most recent support engineer position and list your experiences in reverse chronological order dating back at least five years. If you held a single job for over five years, you might also include it. For example, if you were a support engineer for ten years, you might add that position to your resume because it shows you have substantial experience.

7. Include educational credentials or certifications

The final section of your resume typically includes your educational credentials and any relevant certifications you currently hold, such as college or technical school education. Educational credentials and certifications show an employer you have the education to support your skills. For example, a support engineer might have a bachelor's degree in computer science and several software-specific certifications.

Support engineer resume template

Here's a support engineer resume template for reference:

[Full name]
[City and state]
[Phone number]
[Email address]
[Professional links]

Professional summary
[Adjectives that describe you] support engineer with [number] years of experience [support engineer duties]. Proficient in [proficiencies or skills] and [achievements]. Looking to [professional goals].

Key skills

  • [Skill]
  • [Skill]
  • [Skill]

Work experience
[Most recent job title]
[Company name]
[Month and year of tenure]

  • [Relevant duties or achievements]
  • [Relevant duties or achievements]
  • [Relevant duties or achievements]

[Job title]
[Company name]
[Month and year of tenure]

  • [Relevant duties or achievements]
  • [Relevant duties or achievements]
  • [Relevant duties or achievements]

[Job title]
[Company name]
[Month and year of tenure]

  • [Relevant duties or achievements]
  • [Relevant duties or achievements]
  • [Relevant duties or achievements]

Education and certifications
[Most recent credential name]
[Institution name]
[Year of graduation or award]

Related: What Is Applications Support? (With Job Description)

Support engineer resume example

Here's a detailed support engineer resume example for reference:

Tyler Miller
Galveston, TX
934-345-1039
t.miller.934@email.com
www.careercrafter.net/tyler.miller.32

Professional summary
Knowledgeable and ambitious support engineer with five years of experience troubleshooting computer and hardware issues, assisting customers and identifying software-specific issues. Proficient in computer science, architecture and Agile framework, and responsible for a 10% reduction in support tickets at my last job. Looking to provide support for a company with an innovative attitude and room for advancement.

Key skills

  • Excellent communication and customer service skills
  • Proficiency in diagnosing and repairing multiple operating systems and computer hardware
  • Experience with CRM systems

Work experience
Technical support engineer
Tether Associates, LLC
March 2018–Present

  • Accept customer support tickets and provide advanced technical support and repairs
  • Perform quality assurance reviews of specific parts, customer requests and reviewed complaints
  • Help overhaul company CRM software and have increased efficiency and accuracy by 15%

Tech support specialist
Badger and Kerry, Inc.
June 2016–March 2018

  • Accepted and prioritized customer help desk support tickets
  • Talked customers through troubleshooting efforts and approved replacement parts or repair requests
  • Accepted nearly 140 support tickets each day, increasing the team's output by 7%

Tech support intern
Badger and Kerry, Inc.
February 2014–June 2016

  • Worked under the supervision of a certified tech support engineer accepting support tickets
  • Performed support ticket prioritization tasks and wrote repair requests
  • Became the first intern to complete the training program in less than one year

Education and certifications
Bachelor's degree in computer science
Galveston Technical Academy
2012

Tips for writing a support engineer resume

Here are some helpful tips for writing a professional, organized support engineer resume:

  • Use a template: Whether you're using the template above or another web template, using one can help improve the quality of your resume. A good template helps you see where information fits best on the page and how to organize your resume to display your most important skills and credentials.

  • Keep resumes to one page: It's important to keep your resume on a single page to make it readable. Employers typically prefer a shorter, more concise resume, so they might be more willing to read it if you limit it to one page.

  • Include only relevant information: It's best to keep your resume limited to only information that's relevant to the support engineer position you're seeking. Include industry experience, skills and credentials that make you a suitable match for the position.

  • Design your resume for skimming: Employers often skim, or quickly look over, resumes when they have a lot of resumes to review. Use bulleted lists to make sure employers can review your resume quickly and determine if your qualifications match the job description.

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