What does a Call Center Representative do?

A call center representative handles inbound and outbound calls for an organization. They attend to customer inquiries, resolve customer complaints and educate customers about the organization's products and services. A call center representative can be called contact center agent, customer sales representative, or telemarketing representative. They can progress to become a call center manager, customer services director or an operations manager.

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Working as a Call Center Representative

The average day as a call center representative may consist of:

  • Receiving and resolving customer complaints across multiple communication channels
  • Attending to customers according to procedures and creating an excellent customer experience
  • Educating customers about an organization's products and services
  • Fulfilling a customer request, storing information in a database for future use and maintaining it
  • Recognizing an opportunity for up-selling or cross-selling other products and services
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How much does a Call Center Representative make in the United States?

37.4k salaries reported, updated at May 15, 2021
per hour

The average salary for a call center representative is $14.08 per hour in the United States.

Most common benefits

  • Work from home
  • Employee discount
  • Vision insurance
  • Dental insurance
  • Paid time off
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Where can a Call Center Representative earn more?

Compare salaries for Call Center Representatives in different locations

Frequently asked questions

Common questions about being a Call Center Representative

Will I be trained on the job as a call center representative?

Yes, most call centers have their proprietary software which they will train you on how to use.

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Would working as a call center representative require fast typing ability?

Working as a call center representative requires a fast typing ability. You should practice typing to improve your skills.

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I heard that call center representative work at all hours. Do I get to choose a time that suits me?

The work hours of your position will depend on the company. Be sure to ask during your interview about the available hours and whether you are able to set your own schedule.

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Can I work as a call center representative from home?