What does a Case Manager do?

A case manager helps clients by reviewing records, coordinating and determining health care needs. Case managers often educate patients and advocate for their health by generating treatment plans.

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Working as a Case Manager

Case managers are often responsible for the entire care cycle and are tasked with educating the patient on their options. Case managers will use effective communication skills to gather information in the form of health records and patient interviews or survey questions in order to gauge the correct treatment plan. Case manager responsibilities include:

  • Coordinate and provide client-centered care
  • Help patients make informed decisions about treatment options and care
  • Establish care plans by setting schedules, routines and assisting in contacting medical care providers
  • Monitor cases, maintain client records and log progress
  • Gauge and acknowledge patient motivational and psychological issues
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How much does a Case Manager make in the United States?

14.7k salaries reported, updated at May 5, 2021
$38,837
per year

The average salary for a case manager is $38,837 per year in the United States.

Most common benefits

  • 403(b)
  • Loan forgiveness
  • Employee assistance program
  • Health savings account
  • Mileage reimbursement
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Where can a Case Manager earn more?

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Frequently asked questions

Common questions about being a Case Manager

Is being a case manager stressful?

Although managing and the care for others can be stressful, there are steps to help. Case managers can often deal with large workloads of 50 or more cases, so effective time management strategies are crucial. Helping those who are in dire situations is also emotionally draining, so it is important to practice self-care.

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What does a typical day for a case manager look like?

While there are different types of case managers, it is a role that is people-based. A case manager will spend the majority of their day meeting with clients and families, filling out paperwork, communicating with health care providers and offices, making home visits and creating health plans.

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What is the difference between a social worker and a case manager?

Social workers help clients and families cope with life situations causing difficulty. They are licensed to treat and often counsel and provide therapy. Case managers are social workers but manage and coordinate care for their clients. They are charged with connecting clients with needed services and monitoring progress.

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