How to become a Customer Service Representative

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and should be adept at using computers.

Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams.

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What skills help Customer Service Representatives find jobs?

  • Customer Service
  • Cashiering
  • Hotel Experience
  • Restaurant Experience
  • Phone Etiquette
  • Organizational Skills
  • Typing
  • Sales Experience
  • Customer Support
  • Computer Skills
  • Cash Handling
  • Data Entry
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Career progression for Customer Service Representative

Education levels for Customer Service Representatives

Based on the requirements of Customer Service Representative job openings on Indeed in the United States within the last three years.

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Expected salary by experience

Based on resume data from Indeed users who reported working as a Customer Service Representative in the United States within the last three years.

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Common qualifications for Customer Service Representatives

  • TABC Certified
  • Driver's License
  • Property & Casualty License
  • Certified Financial Services Auditor
  • Certified Notary Public
  • Food Handler Certification
  • Series 6
  • Life Insurance License
  • FINRA License
  • Certified Court Reporter
  • Series 7
  • Series 63
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