1. Home
  2. Career Explorer
  3. Customer Service Representative
  4. Skills
Content has loaded

How to become a Customer Service Representative

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and should be adept at using computers.

Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams.

Source: The Bureau of Labor Statistics (BLS)

How to become: Call Center Representative · Customer Support Representative · Sales Representative · Administrative Assistant · Bilingual Customer Service Associate
Is this useful?

Upgrade your resume

Get an expert review of your resume.

Start a review

Typical qualifications for a Customer Service Representative

Your Indeed Profile has 4 of the 5 qualifications typically needed to be a Customer Service Representative.
Indeed users who have worked as a Customer Service Representative typically have these qualifications.
Sign in to compare your skills for Customer Service Representative jobs.

Skills employers are looking for

Note this is provided for informational purposes only. Adding qualifications does not guarantee a job interview, opportunity, or an offer.
Is this useful?

Customer Service Representative jobs in United States

Flexible Customer Service Associate (FT)
Salt Lake City, UT
$18 an hour
View job details
22 hours ago
Customer Service Representative
Fitch Construction2.3
Fairport, NY
$18 - $22 an hour
22 hours ago
Customer Service Representative (PT)
Minks Eyelash Artistry2.6
Wichita, KS
$12 - $15 an hour
in 1 hour
E-ZPass® NY Customer Service Representative
Paper Alternative Solutions2.5
Endicott, NY
$15 - $16 an hour
22 hours ago
Remote Customer Service Reps Kentucky Residents Only
Paper Alternative Solutions2.5
Lexington, KY
$16.50 an hour
22 hours ago
View all Customer Service Representative jobs

Career progression for Customer Service Representative

Education levels for Customer Service Representatives

Based on the requirements of Customer Service Representative job openings on Indeed in the United States within the last three years.
required level of educationpercent of job openings
High school diploma or GED66.8%
Associate's degree15.8%
Bachelor's degree14.9%
Master's degree1.8%
Middle school education0.5%
Doctoral degree0.1%
High school diploma or GED0.0%
Bachelor's degree0.0%
Bachelor's degree0.0%
Is this useful?

Expected salary by experience

Based on resume data from Indeed users who reported working as a Customer Service Representative in the United States within the last three years.
Years of experienceAnnual salary in USD
0 - 4$22,500
4 - 8$25,200
8 - 12$27,100
12 - 16$28,200
16 - 20$28,800
20 - 24$29,000
Is this useful?

Career insights

Frequently searched careers

Registered Nurse

Police Officer

Software Engineer


Truck Driver

Administrative Assistant


Real Estate Agent

Nursing Assistant



Dental Hygienist