How to become a Customer Service Representative
Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and should be adept at using computers.
Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.
Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams.
Source: The Bureau of Labor Statistics (BLS)
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Typical qualifications for a Customer Service Representative
Skills employers are looking for
About Communication skills
Experience or skill effectively exchanging and understanding information, verbally or in writing.
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About Customer service
Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
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About English
Proficiency in the English language.
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About Phone etiquette
Experience practicing good manners when on the phone.
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About Data entry
Experience or skill entering data into a database or computer software.
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Customer Service Representative jobs in United States
Career progression for Customer Service Representative
Education levels for Customer Service Representatives
| required level of education | percent of job openings |
|---|---|
| High school diploma or GED | 66.8% |
| Associate's degree | 15.8% |
| Bachelor's degree | 14.9% |
| Master's degree | 1.8% |
| Middle school education | 0.5% |
| Doctoral degree | 0.1% |
| High school diploma or GED | 0.0% |
| Bachelor's degree | 0.0% |
| Bachelor's degree | 0.0% |
Expected salary by experience
| Years of experience | Annual salary in USD |
|---|---|
| 0 - 4 | $22,500 |
| 4 - 8 | $25,200 |
| 8 - 12 | $27,100 |
| 12 - 16 | $28,200 |
| 16 - 20 | $28,800 |
| 20 - 24 | $29,000 |
