Customer service representative

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How to become a customer service representative

Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and should be adept at using computers.

Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations.

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams.

Source: The Bureau of Labor Statistics (BLS)

What skills help customer service representatives find jobs?

  • Customer service
  • Computer skills
  • Sales experience
  • Organizational skills
  • Restaurant experience
  • Hotel experience
  • Cashiering
  • Typing
  • Time management
  • Phone etiquette
  • Merchandising
  • Retail sales

Career progression for customer service representative

Education levels for customer service representatives

2%19%20%60%Master's DegreeBachelor's DegreeAssociate's DegreeHigh School Diploma or GED

Based on the requirements of customer service representative job openings on Indeed in the United States within the last three years.

Expected salary by experience

0-44-88-1212-1616-2020-2424+Years of experience19k24k28k33k38kAnnual salary in USD

Based on resume data from Indeed users who reported working as a customer service representative in the United States within the last three years.

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