Frequently asked questions

Common questions about being a Customer Service Representative

What types of customer service representative jobs are there?

Customer service representatives are responsible for helping solve customer issues and requests. This involves specializing in customer communication using the following methods:

  • Responding to customer phone calls
  • Engaging with customers in-person
  • Communicating with customers online via chatbots or email
  • Monitoring company social media accounts and responding to customer questions and feedback on these channels

Customer service representative jobs will vary depending on the company's communication method chosen for each role.

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Can customer service representatives work from home?

Customer service agents usually work in an office and support customers online and via the phone. However, with the right technology tools, they can successfully work from home and continue to support customers.

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How old do you have to be to work as a customer service representative?

The minimum age to work as a customer service representative is 16 years old, however, many companies will require their employees to be over the age of 18. Check with the company before you apply to make sure that you are eligible for employment.

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What is the dress code for a customer service representative?

How much do similar professions to customer service representative get paid?

How can I know if I am being paid fairly as a customer service representative?