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A desktop support technician works in the IT department of a company as the first point of contact when something goes wrong with an employee's desktop computer or the companies network. Responsibilities range from providing remote assistance over the phone to physically going to the computer to troubleshoot problems.
A desktop support technician is responsible for a variety of tasks. These involve:
Some Desktop Support Technician jobs require some experience, but entry-level positions usually require less than two years of work experience.
The employment of a Desktop Support Technician is expected to increase by 10% in the next 10 years. This is faster than the average for all other occupations.
In addition to a Desktop Support Technician, other IT support jobs include help desk technicians, IT support analysts and IT support specialists. Getting additional certifications can lead to a job as a systems administrator.