What does a Desktop Support Technician do?

A desktop support technician works in the IT department of a company as the first point of contact when something goes wrong with an employee's desktop computer or the companies network. Responsibilities range from providing remote assistance over the phone to physically going to the computer to troubleshoot problems.

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Working as a Desktop Support Technician

A desktop support technician is responsible for a variety of tasks. These involve:

  • Working with users to set up desktop and laptop computers, installing company software and troubleshooting problems
  • Evaluating and testing existing networks and systems and performing regular maintenance to make sure that all the systems operate correctly
  • Troubleshooting internet systems, local area networks, VoIP telephones and Wide Area Networks throughout the company
  • Using communication skills to coordinate with vendors to resolve technical issues with equipment and software
  • Providing regular maintenance for front-end users including replacing computer equipment, keyboards, memory, motherboards and other components
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How much does a Desktop Support Technician make in the United States?

7.7k salaries reported, updated at January 14, 2022
per hour

The average salary for a desktop support technician is $20.90 per hour in the United States.

Most common benefits

  • Gym membership
  • Mileage reimbursement
  • Referral program
  • 401(k) matching
  • Health insurance
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Where can a Desktop Support Technician earn more?

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Frequently asked questions

Common questions about being a Desktop Support Technician

Do I need work experience to get a job as a Desktop Support Technician?

Some Desktop Support Technician jobs require some experience, but entry-level positions usually require less than two years of work experience.

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Is a Desktop Support Technician considered to be an in-demand occupation?

The employment of a Desktop Support Technician is expected to increase by 10% in the next 10 years. This is faster than the average for all other occupations.

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What are the different types of a Desktop Support Technician?

In addition to a Desktop Support Technician, other IT support jobs include help desk technicians, IT support analysts and IT support specialists. Getting additional certifications can lead to a job as a systems administrator.

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What type of companies hire desktop support technicians?

How much do similar professions to Desktop Support Technician get paid?