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A director of operations directs and coordinates activities in an organization. They also keep businesses profitable and cost-effective, from the people to the production. Also known as business operations manager or operations director, the director of operations plays a principal role in setting up and supervising a company's customer retention measures.
Depending on the field of operation, their qualifications, certifications and expertise, a director of operations may:
The Director of Operations is responsible for the operations and administrative functions of the business, ensuring the organization runs easily and effectively. The Director of Operations manages all daily aspects of the operations team, reports to the board on operation activities toward achieving business and corporate goals, and overhaul customer service activities and implements minimum standards across all contacts with customers.
In most companies, the COO is the second in command after the CEO (Chief Executive Officer) and usually the successor. The COO usually has a lot of power to influence and drive the organization. On the other hand, the Director of Operations is usually a lower role that's more restricted in scope.
A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.