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What does a Director of Operations do?

A director of operations directs and coordinates activities in an organization. They also keep businesses profitable and cost-effective, from the people to the production. Also known as business operations manager or operations director, the director of operations plays a principal role in setting up and supervising a company's customer retention measures.

Working as a Director of Operations

Depending on the field of operation, their qualifications, certifications and expertise, a director of operations may:

Play a leading role in compiling company budget, growth and development plans.
Execute plans to maximize company growth and asset development.
Create operational strategies to challenge theft and stock losses and put into practice initiatives to reduce significantly company costs.
Cooperate with the leadership of the company to build an environment of joint obligation and accountability.
Drive employees and obtain leading performance reviews to ensure a committed and proficient workforce.

How much does a Director of Operations make in the United States?

Average base salary

5.7k salaries reported, updated at Jul 02, 2020

$100,522

per year

The average salary for a director of operations is $100,522 per year in the United States and $12,150 profit sharing per year.

Additional compensation

Profit sharing

$12,150

per year

Most common benefits

Employee assistance program
Gym membership
Health insurance
Flexible spending account
Dental insurance

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What is the role of a Director of Operations?

The Director of Operations is responsible for the operations and administrative functions of the business, ensuring the organization runs easily and effectively. The Director of Operations manages all daily aspects of the operations team, reports to the board on operation activities toward achieving business and corporate goals, and overhaul customer service activities and implements minimum standards across all contacts with customers.

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What is the difference between a COO (Chief Operating Officer) and a Director of Operations?

In most companies, the COO is the second in command after the CEO (Chief Executive Officer) and usually the successor. The COO usually has a lot of power to influence and drive the organization. On the other hand, the Director of Operations is usually a lower role that's more restricted in scope.

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