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A dispatcher receives requests, usually by phone, and then communicates with mobile units to service those requests. Dispatchers work in a variety of service industries including emergency, trucking, courier and taxi. They normally work with other dispatchers in a communications center. With training and experience, a dispatcher can advance to a senior position.
While a dispatcher's responsibilities vary according to the industry in which they work, there are duties they have in common:
A dispatcher's work hours range from 8 to 12 hours, depending on whether you are an emergency or non-emergency dispatcher. For emergency dispatchers, overtime and overnight shifts are common. Some may be asked to work 24-hour shifts.
A dispatcher is responsible for making sure mobile units get to their required location. With that responsibility comes a certain amount of stress. Emergency dispatchers have the added stress of dealing with callers in difficult situations. However, you also have the satisfaction of helping people, sometimes in extremely difficult emotional situations.