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What does a Dispatcher do?

A dispatcher receives requests, usually by phone, and then communicates with mobile units to service those requests. Dispatchers work in a variety of service industries including emergency, trucking, courier and taxi. They normally work with other dispatchers in a communications center. With training and experience, a dispatcher can advance to a senior position.

Working as a Dispatcher

While a dispatcher's responsibilities vary according to the industry in which they work, there are duties they have in common:

  • Responding to calls in a calm, friendly and professional manner
  • Quickly and accurately collecting important information from the caller
  • Prioritizing calls according to relevant criteria (e.g., emergency need)
  • Accurately and concisely relaying necessary information to the mobile unit servicing the call
  • Maintaining a detailed record of each call

How much does a Dispatcher make in the United States?

Average base salary
9.4k salaries reported, updated at May 24, 2020
per hour
The average salary for a dispatcher is $14.81 per hour in the United States.
Most common benefits
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Health insurance
  • 401(k)

Where can a Dispatcher earn more?

Compare salaries for Dispatchers in different locations
Frequently asked questions
Common questions about being a Dispatcher

What are a dispatcher's typical work hours?

A dispatcher's work hours range from 8 to 12 hours, depending on whether you are an emergency or non-emergency dispatcher. For emergency dispatchers, overtime and overnight shifts are common. Some may be asked to work 24-hour shifts.

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Is being a dispatcher stressful?

A dispatcher is responsible for making sure mobile units get to their required location. With that responsibility comes a certain amount of stress. Emergency dispatchers have the added stress of dealing with callers in difficult situations. However, you also have the satisfaction of helping people, sometimes in extremely difficult emotional situations.

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How much do similar professions to dispatcher get paid?

Check the below indeed career pages for the detailed pay ranges for the similar professions here:

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