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How to become a Dispatcher

If you are interested in working as a dispatcher, here are some steps you can take:

  1. First, obtain a high school diploma, GED or equivalent.
  2. Next, take the required training. Your workplace will often supply this training. Your region or state might also require specific dispatcher training (e.g., if you are an emergency services dispatcher).
  3. Take additional certifications. Your state or region might require additional certification beyond your training.

What skills help Dispatchers find jobs?

  • Typing
  • Customer Service
  • Computer Skills
  • Data Entry
  • Phone Etiquette
  • Microsoft Outlook
  • Computer Literacy
  • Communication Skills
  • Logistics
  • Windows
  • Operating Systems
  • Excel

Career progression for Dispatcher

Education levels for Dispatchers

0%8%12%79%Master's DegreeBachelor's DegreeAssociate's DegreeHigh School Diploma or GED

Based on the requirements of Dispatcher job openings on Indeed in the United States within the last three years.

Expected salary by experience

0-44-88-1212-1616-2020-24Years of experience27k28k30k32k34kAnnual salary in USD

Based on resume data from Indeed users who reported working as a Dispatcher in the United States within the last three years.

Common qualifications for Dispatchers

  • Driver's License
  • CDL
  • CDL B
  • CDL A
  • School Bus Endorsement
  • CPR Certification
  • Non-CDL Class C
  • Class D
  • Air Brake Endorsement
  • Passenger Endorsement
  • Aircraft Dispatcher
  • Guard Card
Frequently asked questions
Common questions about career advices for a Dispatcher

What skills do I need to be a good dispatcher?

There are a number of skills that make a good dispatcher. They include:

  • Communication skills: You need to speak and write clearly and ask appropriate questions to get necessary information.
  • Compassion and empathy: These qualities are particularly important for emergency dispatchers dealing with emotionally distressed callers.
  • Multitasking: The job requires being able to speak on the phone, type information into a computer system and keep track of mobile units. In an emergency situation, you might be giving life-saving help to the caller while updating emergency responders.
  • Listening skills: To collect accurate information, you need to listen carefully to what the caller says and hone in on relevant facts.
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What certifications are available for dispatchers?

The certification programs available to you will differ according to the type of dispatcher you are. For example, you can take an aircraft dispatcher certification through the ATP Flight School, or online through Sheffield School of Aeronautics. If you are an emergency dispatcher, you can take certifications through the International Academies of Emergency Dispatch.

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Do I need good typing skills to become a dispatcher?

Yes, you need good typing skills to become a dispatcher. You might even be tested on your typing ability as part of the interview process. If you are an emergency dispatcher, it is especially important that you type accurately and quickly. The typical typing speed for an emergency dispatcher is around 90 words per minute.

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