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Frequently asked questions

Common questions about being a Dispatcher

What skills do I need to be a good dispatcher?

There are a number of skills that make a good dispatcher. They include:

  • Communication skills: You need to speak and write clearly and ask appropriate questions to get necessary information.
  • Compassion and empathy: These qualities are particularly important for emergency dispatchers dealing with emotionally distressed callers.
  • Multitasking: The job requires being able to speak on the phone, type information into a computer system and keep track of mobile units. In an emergency situation, you might be giving life-saving help to the caller while updating emergency responders.
  • Listening skills: To collect accurate information, you need to listen carefully to what the caller says and hone in on relevant facts.
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As a dispatcher how can I know if I am being paid fairly?

If you’re unsure about what salary is appropriate for a position, visit Indeed's Salary Calculator to get a free, personalized pay range based on your location, industry and experience.

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What certifications are available for dispatchers?

The certification programs available to you will differ according to the type of dispatcher you are. For example, you can take an aircraft dispatcher certification through the ATP Flight School, or online through Sheffield School of Aeronautics. If you are an emergency dispatcher, you can take certifications through the International Academies of Emergency Dispatch.

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Do I need good typing skills to become a dispatcher?

What are a dispatcher's typical work hours?

Is being a dispatcher stressful?

How much do similar professions to dispatcher get paid?

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