1. Home
  2. Career Explorer
  3. Front Desk Agent
Content has loaded

What does a Front Desk Agent do?

A front desk agent is a hospitality industry professional who greets and serves customers upon arrival at a hotel. A front desk agent, in collaboration with hotel management and service staff, works to ensure a pleasant overall experience for customers by handling guest check in, room assignments and check out procedures.


Is this useful?

Get career advice

Our career coaches can help you make a plan.

Schedule coaching

Working as a Front Desk Agent

Despite some variance across establishments, a front desk agent is generally responsible for:

  • Greeting guests and helping form a positive first impression of the hotel
  • Performing check-in procedures, including identity verification, payment processing and room assignment
  • Answering questions about the hotel's policies and amenities
  • Answering questions about the local area and providing relevant recommendations
  • Supporting swift and complete resolution of any guest complaints or inquiries
Is this useful?

How much does a Front Desk Agent make in the United States?

Average base salary

Average $15.18
Low $11.19
High $20.60
Non-cash benefit
View more benefits

The average salary for a front desk agent is $15.18 per hour in the United States. 107.2k salaries reported, updated at September 29, 2023

Is this useful?

Where can a Front Desk Agent earn more?

Compare salaries for Front Desk Agents in different locations
Explore Front Desk Agent openings
Is this useful?

How much do similar professions get paid in United States?


Job openings

Average $15.93 per hour

Administrative Assistant

Job openings

Average $18.70 per hour

Customer Service Representative

Job openings

Average $17.51 per hour

Is this useful?

Common questions about for a Front Desk Agent

Is a front desk agent an 'in-demand' occupation?

According to the United States Bureau of Labor Statistics, employment of front desk agents is expected to grow 5% from 2018 to 2028.

Was this answer helpful?

What is the difference between a front desk agent and a hotel manager?

While both positions perform customer service and operational functions, a hotel manager is considered the senior position and involves job duties outside of the customer-facing duties of a front desk agent. Specifically, hotel managers are responsible for overseeing all day-to-day hotel operations, managing employees and developing an effective marketing strategy for the hotel. Front desk agents can be promoted to hotel managers over time, pending strong performance.

Was this answer helpful?

What does front desk agents' typical day at work looks like?

Front desk agents can work any time of day, with establishments often organizing their employees into daytime, evening and overnight shifts. The pace of the work environment is likely to fluctuate, with a higher volume of customers during weekends, holidays and summer months. This position involves standing for extended periods of time and light weight lifting of luggage or other guest items.

Was this answer helpful?

How much do similar professions to Front Desk Agent get paid?

Career insights

Frequently searched careers

Registered Nurse

Police Officer

Software Engineer


Truck Driver

Administrative Assistant


Real Estate Agent

Nursing Assistant



Dental Hygienist