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How to become a Front Desk Agent

The minimum requirement to work as a front desk agent is a high school diploma or equivalent. Although not required, an associate's or bachelor's degree in hospitality, business administration or a related field can enhance an applicant's resume. Industry-specific certifications offered by community colleges or hospitality organizations, are also available. One example is the Certified Front Desk Representative certificate from the Educational Institute of the American Hotel and Lodging Association.

How to become: Receptionist · Administrative Assistant · Customer Service Representative · Front Desk Manager · Receptionist/Administrative Assistant
These qualifications are required: CPR Certification · AED Certification · Food Handler Certification
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What skills help Front Desk Agents find jobs?

  • Administrative experience
  • Basic math
  • Bilingual
  • Cash handling
  • Communication skills
  • Computer literacy
  • Computer skills
  • Customer service
  • English
  • Front desk
  • Guest services
  • Hospitality
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Career progression for Front Desk Agent

Education levels for Front Desk Agents

Based on the requirements of Front Desk Agent job openings on Indeed in the United States within the last three years.
required level of educationpercent of job openings
High school diploma or GED63.5%
Bachelor's degree18.2%
Associate's degree16.0%
Master's degree1.8%
Middle school education0.4%
Doctoral degree0.1%
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Expected salary by experience

Based on resume data from Indeed users who reported working as a Front Desk Agent in the United States within the last three years.
Years of experienceAnnual salary in USD
0 - 4$22,900
4 - 8$24,700
8 - 12$26,000
12 - 16$26,400
16 - 20$26,400
20 - 24$27,100
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Common qualifications for Front Desk Agents

Explore popular schools to earn these qualifications
certification

Certified Medical Assistant

Hollywood Career Institute, LLC
55 reviews
Explore other and more common qualifications
  • certificationFood Handler Certification
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Common questions about career advices for a Front Desk Agent

What skills are needed to be a front desk agent?

As a front desk agent, you are required to have strong customer service skills, including friendly and effective communication and prompt response time to customer inquiries. Necessary technical skills include mathematics, computer literacy, and knowledge of organizational protocols and requirements.

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