How to become a Front Desk Agent

The minimum requirement to work as a front desk agent is a high school diploma or equivalent. Although not required, an associate's or bachelor's degree in hospitality, business administration or a related field can enhance an applicant's resume. Industry-specific certifications offered by community colleges or hospitality organizations, are also available. One example is the Certified Front Desk Representative certificate from the Educational Institute of the American Hotel and Lodging Association.

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What skills help Front Desk Agents find jobs?

  • Front Desk
  • Hotel Experience
  • Hospitality Experience
  • Customer Service
  • Phone Etiquette
  • Computer Skills
  • Cash Handling
  • Guest Services
  • Upselling
  • Computer Literacy
  • Office Experience
  • Medical Office Experience
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Career progression for Front Desk Agent

Education levels for Front Desk Agents

Based on the requirements of Front Desk Agent job openings on Indeed in the United States within the last three years.

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Expected salary by experience

Based on resume data from Indeed users who reported working as a Front Desk Agent in the United States within the last three years.

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Common qualifications for Front Desk Agents

  • CPR Certification
  • AED Certification
  • Driver's License
  • Bartender License
  • Certified Medical Assistant
  • First Aid Certification
  • Certified Medical Administrative Assistant
  • Esthetician License
  • X-Ray Certification
  • Certified Notary Public
  • Certified Fitness Instructor
  • MAST Permit
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Frequently asked questions

Common questions about career advices for a Front Desk Agent

What skills are needed to be a front desk agent?

As a front desk agent, you are required to have strong customer service skills, including friendly and effective communication and prompt response time to customer inquiries. Necessary technical skills include mathematics, computer literacy, and knowledge of organizational protocols and requirements.

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