How to become a Front Desk Agent
The minimum requirement to work as a front desk agent is a high school diploma or equivalent. Although not required, an associate's or bachelor's degree in hospitality, business administration or a related field can enhance an applicant's resume. Industry-specific certifications offered by community colleges or hospitality organizations, are also available. One example is the Certified Front Desk Representative certificate from the Educational Institute of the American Hotel and Lodging Association.
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What skills help Front Desk Agents find jobs?
- Administrative experience
- Basic math
- Bilingual
- Cash handling
- Communication skills
- Computer literacy
- Computer skills
- Customer service
- English
- Front desk
- Guest services
- Hospitality
Career progression for Front Desk Agent
Education levels for Front Desk Agents
| required level of education | percent of job openings |
|---|---|
| High school diploma or GED | 5.0% |
| Bachelor's degree | 4.0% |
| Associate's degree | 3.0% |
| Master's degree | 2.0% |
| Middle school education | 1.0% |
| Doctoral degree | 0.0% |
Expected salary by experience
| Years of experience | Annual salary in USD |
|---|---|
| 0 - 4 | $22,900 |
| 4 - 8 | $24,700 |
| 8 - 12 | $26,000 |
| 12 - 16 | $26,400 |
| 16 - 20 | $26,400 |
| 20 - 24 | $27,100 |
Common qualifications for Front Desk Agents
AED Certification
CPR Certification
BLS Certification
First Aid Certification
Certified Medical Assistant
Food Handler Certification
Driver's License
Common questions about career advices for a Front Desk Agent
What skills are needed to be a front desk agent?
As a front desk agent, you are required to have strong customer service skills, including friendly and effective communication and prompt response time to customer inquiries. Necessary technical skills include mathematics, computer literacy, and knowledge of organizational protocols and requirements.
