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A high school diploma or GED along with on-the-job training usually qualifies you to work as a medical receptionist. Some community colleges offer associate degree programs or certificates in medical reception or medical terminology. These programs usually cover medical terminology, insurance information and office procedures and are recommended for aspiring medical receptionists. They also need strong computer skills to work with office systems and handle clerical tasks. Other critical skills include telephone etiquette and customer service abilities.
There are a number of qualities that physicians look for in a great medical receptionist. They include:
Skills you generally should have to qualify to be a medical receptionist are:
A Certificate III in Business Administration (Medical) or Certificate III in Health Administration are both good options for demonstrating the skills and knowledge necessary to perform the role of medical receptionist. Some other tips to help medical receptionists succeed include: