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Customer service is a large and quickly-growing field. With roles available at every experience level and plenty of opportunity for advancement, getting a job in customer service allows you to build skills you can transfer to almost any industry.
Whether you’ve been working in customer service for a while or you’re looking for a career change that allows you to earn a certain income, there are plenty of high-paying customer service jobs available.
To help you find the right opportunity, here are the top 15 customer service jobs that pay well over minimum wage.
Primary Duties: Receptionists work for a variety of organizations, usually in a front desk environment. They greet customers, answer questions, document complaints and help direct customers to the appropriate employee or department for their needs. They’re also responsible for answering phones and handling light administrative work, such as printing, copying and filing. They may also be required to check visitors in and provide guest security badges.
Primary Duties: Bank tellers work for banks and credit unions and help customers manage financial transactions. They’re responsible for greeting customers and assisting with deposits, withdrawals, transfers, money orders and cashing checks. They must also manage ATMs, count cash, file deposit slips and balance numbers.
Primary Duties: A front desk manager trains and leads all front desk staff of a hotel or resort, including the concierge, receptionists and night auditors. They ensure the lobby is clean and presentable, and handle escalated customer questions and complaints. They may also fill in with receptionist or concierge duties, such as greeting guests, answering phones and booking and retrieving reservations.
Primary Duties: Medical receptionists work for hospitals, clinics and private practices, and are responsible for answering phones, scheduling appointments, sending appointment reminders, greeting and checking in patients and other clerical duties. They may also assist with payment transactions, data entry and bookkeeping duties.
Primary Duties: A member services representative usually works for a bank, insurance company, fitness club or any other membership-based organization. They are tasked with greeting guests, answering phone calls, fielding questions and concerns, submitting guest feedback to senior employees and educating members on organization benefits, policies and procedures. They may also be responsible for upselling or cross-selling services and completing financial transactions.
Primary Duties: A concierge is usually employed at a hotel or resort and typically works at the front desk. They welcome guests, confirm reservations, show guests around the facilities and ensure they have everything they need for a comfortable stay. A concierge also answers guest questions, provides dining and entertainment suggestions, and arranges activities, transportation and restaurant reservations.
Primary Duties: Technical support representatives work either remotely or in call centers, and often on behalf of cable and internet providers or consumer electronics companies. They’re responsible for handling customer technical concerns by phone, email or chat. These professionals are tasked with analyzing, troubleshooting and resolving technical issues and determining next steps. They may also handle customer transactions such as purchases and refunds.
Primary Duties: A call center representative usually works for a contact center or telemarketing firm and handles inbound and outbound calls. They’re tasked with following call scripts, determining customer needs, researching issues and providing timely solutions. Representatives may also be responsible for suggesting and upselling products.
Primary Duties: Flight attendants are employed by private and commercial airlines. They are responsible for greeting passengers, helping people find their seats, assisting in stowing carry-on luggage, ensuring safety compliance through safety equipment demonstrations, serving food and beverages throughout the flight and providing instruction in emergencies. They also help test emergency equipment and clean the cabin between flights.
Primary Duties: Patient coordinators typically work for hospitals and long-term care facilities. They meet with patients and their families to discuss patients’ care plans and provide educational information about treatments, medications and procedures. Patient care coordinators stay in touch with the patient and their families throughout the patient’s care and evaluate and report on outcomes.
Primary Duties: A help desk analyst is an IT professional who works to help customers or internal users (such as fellow employees) resolve technical hardware and software issues. They may handle requests via phone, email, in person or by live support software. They may also help set up new equipment, ensure security compliance and run software updates.
Primary Duties: An account coordinator often works for a marketing agency and offers administrative support to senior client services staff, such as account executives and account managers. They’re responsible for tasks such as preparing and filing contracts and other documents, updating internal databases, coordinating meetings and compiling account performance reports.
Primary Duties: Client relations specialists work on behalf of many different types of organizations and are usually responsible for ensuring long-term customer satisfaction. They may handle client inquiries via phone, email or in person, field client happiness surveys, respond to online customer reviews and compile client feedback to help drive company improvements.
Primary Duties: A client services manager acts as the liaison between the client and the customer service team. These professionals are tasked with overseeing all client satisfaction initiatives, fielding customer questions and complaints and working to ensure all clients are fully satisfied. They may also be responsible for managing a team of client service representatives.
Primary Duties: A service advisor generally works for an auto dealership service center and acts as the liaison between customers and service technicians. They schedule maintenance and service appointments, check in vehicles, and communicate vehicle issues and repair timelines to customers. They may also reserve rental cars, complete financial transactions and handle administrative duties.
To succeed in a customer service role, you’ll need a variety of communication skills and personal attributes such as:
Customer service positions are highly integral to a company’s success, and these professionals are essential for driving customer satisfaction and long-term brand loyalty. By taking a role in customer service, you’ll be making a valuable contribution to an organization—and by choosing one of these high paying customer service positions, you’ll be well compensated, too.