How to become a Patient Services Representative
The first step is to get a high school diploma or a GED. Some patient services representative roles require additional training. So, the next step would be to find a continued education program, technical school or community college offering certificate programs or associate degree courses in medical assisting. This specialized training provides the academic and hands-on experience necessary to meet the education requirements for many patient services representative positions.
What skills help Patient Services Representatives find jobs?
- Medical Office Experience
- Medical Terminology
- EMR Systems
- Phone Etiquette
- Customer Service
- Patient Service Experience
- Front Desk
- Medical Records
- CPT Coding
Career progression for Patient Services Representative
Education levels for Patient Services Representatives
Expected salary by experience
Common qualifications for Patient Services Representatives
- Certified Administrative Professional
- Certified Medical Assistant
- Certified Medical Administrative Assistant
- CPR Certification
- Driver's License
- Certified Phlebotomy Technician
- Heartsaver Certification
- Pharmacy Technician Certification
- Medical Billing Certification
Frequently asked questions
Does being a patient services representative require any special skills?
To be a good patient services representative, you need to have excellent phone etiquette, well-developed interpersonal and communication skills, flexibility, organization skills, the ability to perform under pressure, pay close attention to detail, typing and data entry skills, administrative skills and time management. Other skills that are helpful to the role include having knowledge of medical terminology and how to use electronic medical records.
What is the job outlook of a patient services representative?
According to the Bureau of Labor Statistics, all jobs related to customer service, including those in the medical sector, such as a patient services representative, are expected to increase by 10% by 2024.