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How to become a Patient Services Representative

The first step is to get a high school diploma or a GED. Some patient services representative roles require additional training. So, the next step would be to find a continued education program, technical school or community college offering certificate programs or associate degree courses in medical assisting. This specialized training provides the academic and hands-on experience necessary to meet the education requirements for many patient services representative positions.

How to become: Medical Receptionist · Medical Office Assistant · Front Desk Agent · Front Desk Manager · Dental Receptionist
These qualifications are required: RN License · CPR Certification · BLS Certification
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What skills help Patient Services Representatives find jobs?

  • Basic math
  • Bilingual
  • CPT coding
  • Clerical experience
  • Communication skills
  • Computer literacy
  • Computer skills
  • Customer service
  • Data entry
  • Documentation review
  • EHR systems
  • EMR systems
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Career progression for Patient Services Representative

Education levels for Patient Services Representatives

Based on the requirements of Patient Services Representative job openings on Indeed in the United States within the last three years.
required level of educationpercent of job openings
High school diploma or GED3.0%
Associate's degree2.0%
Bachelor's degree1.0%
Master's degree0.0%
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Expected salary by experience

Based on resume data from Indeed users who reported working as a Patient Services Representative in the United States within the last three years.
Years of experienceAnnual salary in USD
0 - 4$29,000
4 - 8$30,200
8 - 12$31,100
12 - 16$31,600
16 - 20$32,100
20 - 24$31,900
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Common qualifications for Patient Services Representatives

Certified Medical Assistant

BLS Certification

CPR Certification


Driver's License

RN License

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Common questions about career advices for a Patient Services Representative

Does being a patient services representative require any special skills?

To be a good patient services representative, you need to have excellent phone etiquette, well-developed interpersonal and communication skills, flexibility, organization skills, the ability to perform under pressure, pay close attention to detail, typing and data entry skills, administrative skills and time management. Other skills that are helpful to the role include having knowledge of medical terminology and how to use electronic medical records.

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What is the job outlook of a patient services representative?

According to the Bureau of Labor Statistics, all jobs related to customer service, including those in the medical sector, such as a patient services representative, are expected to increase by 10% by 2024.

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