Frequently asked questions
Does being a patient services representative require any special skills?
To be a good patient services representative, you need to have excellent phone etiquette, well-developed interpersonal and communication skills, flexibility, organization skills, the ability to perform under pressure, pay close attention to detail, typing and data entry skills, administrative skills and time management. Other skills that are helpful to the role include having knowledge of medical terminology and how to use electronic medical records.
How can I know if I am being paid fairly as a patient services representative?
If you’re unsure about what salary is appropriate for a patient services representative, visit Indeed's Salary Calculator to get a free, personalized pay range based on your location, industry, and experience.
What do patient services representatives wear?
Usually, patients and their families see patient services representatives first when entering a medical facility or hospital. Therefore, having a professional appearance is important. Some employers require a uniform, but the typical outfit worn by patient services representatives is a collared shirt with slacks or khaki pants and clean sneakers or dress shoes.