What does a Receptionist do?
A receptionist is an administrative professional who works at the front desk of a business. They greet clients and visitors in a friendly manner, answer phone calls and perform a variety of administrative tasks. They may schedule appointments, direct visitors and answer general inquiries. They work with staff members including senior and executive staff, and with the general public. Receptionists may advance their careers by pursuing positions in marketing, sales or office management roles.
Working as a Receptionist
A receptionist's typical day-to-day include:
- Greeting clients and visitors and answering general questions
- Answering phones and directing calls to the appropriate staff members
- Scheduling appointments, reserving rooms and maintaining the daily calendar of appointments
- Managing client paperwork and updating records in the business's database
- Answering emails, distributing incoming mail and managing outgoing mail
How much does a Receptionist make in the United States?
Frequently asked questions
How can I know if I am being paid fairly?
If you’re unsure about what salary is appropriate for a receptionist position, visit Indeed's Salary Calculator to get a free, personalized pay range based on your location, industry and experience.
Is being a receptionist a stressful job?
Receptionists may work in fast-paced work environments or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff. They also serve as the face of the company and may need to resolve issues on behalf of staff members and deal with difficult customers while maintaining a professional demeanor.
Do I need prior administrative experience to become a receptionist?
Receptionists typically need to have a high school diploma but don't need to have prior administrative experience unless specified by the employer. Receptionists can learn company best practices and the skills they need during on-the-job training.