Receptionist

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What does a Receptionist do?

A receptionist is an administrative professional who works at the front desk of a business. They greet clients and visitors in a friendly manner, answer phone calls and perform a variety of administrative tasks. They may schedule appointments, direct visitors and answer general inquiries. They work with staff members including senior and executive staff, and with the general public. Receptionists may advance their careers by pursuing positions in marketing, sales or office management roles.

Working as a Receptionist

A receptionist's typical day-to-day include:

  • Greeting clients and visitors and answering general questions
  • Answering phones and directing calls to the appropriate staff members
  • Scheduling appointments, reserving rooms and maintaining the daily calendar of appointments
  • Managing client paperwork and updating records in the business's database
  • Answering emails, distributing incoming mail and managing outgoing mail

How much does a Receptionist make in the United States?

Average base salary
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77.1k salaries reported, updated at May 22, 2020
$13.59
per hour
The average salary for a receptionist is $13.59 per hour in the United States.
Most common benefits
  • Employee discount
  • Paid time off
  • Flexible schedule
  • Health insurance
  • Dental insurance

Where can a Receptionist earn more?

Compare salaries for Receptionists in different locations
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Frequently asked questions
Common questions about being a Receptionist

How can I know if I am being paid fairly?

If you’re unsure about what salary is appropriate for a position, visit Indeed's Salary Calculator to get a free, personalized pay range based on your location, industry and experience.

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Is being a receptionist a stressful job?

Receptionists may work in fast-paced work environments or have a high level of administrative responsibility. They may feel stress from having to manage high call volume and administrative requests from staff. They also serve as the face of the company and may need to resolve issues on behalf of staff members and deal with difficult customers while maintaining a professional demeanor.

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How can I become certified?

The Certified Professional Receptionist certification is administered by the National Association of Professional receptionists. The Certified Administrative Professional certification is available through the International Association of Administrative Professionals. Either of these certificates will prove your professional expertise as a receptionist and your commitment to continuing professional development.

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Do I need prior administrative experience to become a receptionist?

How can receptionists advance their careers?

How much do similar professions to Receptionist get paid?

Is there a high demand for receptionists in the job market?