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How to become a Receptionist

Here are the steps usually needed to become a receptionist:

  1. Pursue education: Many employers require a high school diploma or its equivalent, though some may require a bachelor's degree
  2. Gain the necessary skills: Receptionists need to have proper phone etiquette and strong communication, interpersonal and organizational skills
  3. Gain professional experience: Previous administrative experience is beneficial though some employers will specify if they are willing to train new receptionists
  4. Become certified: Experienced receptionists can strengthen their resumes by pursuing a Certified Professional Receptionist or a Certified Administrative Professional certification
How to become: Administrative Assistant · Front Desk Agent · Customer Service Representative · Office Administrator · Receptionist/Administrative Assistant
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What skills help Receptionists find jobs?

  • Administrative experience
  • Bilingual
  • Clerical experience
  • Communication skills
  • Computer literacy
  • Computer skills
  • Customer service
  • Data entry
  • English
  • Filing
  • Front desk
  • Marketing
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Career progression for Receptionist

Education levels for Receptionists

Based on the requirements of Receptionist job openings on Indeed in the United States within the last three years.
required level of educationpercent of job openings
High school diploma or GED69.0%
Associate's degree15.6%
Bachelor's degree13.5%
Master's degree1.3%
Middle school education0.5%
Doctoral degree0.1%
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Expected salary by experience

Based on resume data from Indeed users who reported working as a Receptionist in the United States within the last three years.
Years of experienceAnnual salary in USD
0 - 4$22,500
4 - 8$24,500
8 - 12$25,900
12 - 16$26,300
16 - 20$26,800
20 - 24$26,300
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Common qualifications for Receptionists

  • BLS Certification
  • CPR Certification
  • Driver's License
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Common questions about career advices for a Receptionist

How can I become certified?

The Certified Professional Receptionist certification is administered by the National Association of Professional receptionists. The Certified Administrative Professional certification is available through the International Association of Administrative Professionals. Either of these certificates will prove your professional expertise as a receptionist and your commitment to continuing professional development.

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How can receptionists advance their careers?

Experienced receptionists can use their knowledge of office procedures and best practices to apply to office manager positions. They may also use their experience working in a fast-paced, customer service role to transition into a career in sales. Similarly, they could use their knowledge of customer preferences as well as company identity and branding to transition into a career in marketing.

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