How to become a Receptionist
Here are the steps usually needed to become a receptionist:
- Pursue education: Many employers require a high school diploma or its equivalent, though some may require a bachelor's degree
- Gain the necessary skills: Receptionists need to have proper phone etiquette and strong communication, interpersonal and organizational skills
- Gain professional experience: Previous administrative experience is beneficial though some employers will specify if they are willing to train new receptionists
- Become certified: Experienced receptionists can strengthen their resumes by pursuing a Certified Professional Receptionist or a Certified Administrative Professional certification
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Typical qualifications for a Receptionist
Skills employers are looking for
About Customer service
Skill or experience assisting customers before, during, and after purchases to satisfy customer needs.
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About Computer skills
Knowledge of or experience with computers.
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About Administrative experience
Experience or skill performing administrative tasks such as answering phones, scheduling appointments, or maintaining records.
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About Typing
Skill using a computer keyboard to type.
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About Phone etiquette
Experience practicing good manners when on the phone.
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Receptionist jobs in United States
Career progression for Receptionist
Education levels for Receptionists
| required level of education | percent of job openings |
|---|---|
| High school diploma or GED | 69.0% |
| Associate's degree | 15.6% |
| Bachelor's degree | 13.5% |
| Master's degree | 1.3% |
| Middle school education | 0.5% |
| Doctoral degree | 0.1% |
Expected salary by experience
| Years of experience | Annual salary in USD |
|---|---|
| 0 - 4 | $22,500 |
| 4 - 8 | $24,500 |
| 8 - 12 | $25,900 |
| 12 - 16 | $26,300 |
| 16 - 20 | $26,800 |
| 20 - 24 | $26,300 |
Common questions about career advices for a Receptionist
How can I become certified?
The Certified Professional Receptionist certification is administered by the National Association of Professional receptionists. The Certified Administrative Professional certification is available through the International Association of Administrative Professionals. Either of these certificates will prove your professional expertise as a receptionist and your commitment to continuing professional development.
How can receptionists advance their careers?
Experienced receptionists can use their knowledge of office procedures and best practices to apply to office manager positions. They may also use their experience working in a fast-paced, customer service role to transition into a career in sales. Similarly, they could use their knowledge of customer preferences as well as company identity and branding to transition into a career in marketing.
