What does a Teller do?
A teller works in a bank or similar financial institution and is responsible for assisting bank customers with their different banking needs. Most of them are positioned behind a counter at the bank where they work and attend to bank customers across that barrier. A teller is the face of a bank in the area of their customer service as they are always the first point of contact with the customers of the bank.
Working as a Teller
A teller may function in the following ways as shown below:
- Handling clients' financial transactions like transfers, withdrawals, deposits and money orders
- Working with full knowledge of the bank's system and policies
- Dealing directly with the customers
- Handling cash and checks and executing cash transactions
- Helping the bank to stop frauds like counterfeit money since they are usually the ones handling cash transactions for the bank
- Managing ATM deposits, collecting payments and delivering balances and account information in the process
- Settling customer issues
How much does a Teller make in the United States?
Frequently asked questions
Do tellers have to stand up when attending to customers?
This will depend largely on the operational and work processes that are in place in the workplace. Some workplaces will require tellers to stand up while attending to customers, while some do not enforce this. As long as the teller is able to make eye contact with the customer, the teller can sit down while communicating with the customer.
What is the work environment for tellers?
Most tellers work in the branches of commercial banks.
What is the work schedule like for tellers?
Most tellers who work in banks work 40 hours a week. There are tellers who do work part-time for banks.