Team member (Former Employee) – Astoria, NY – May 19, 2018
The store is always busy during the summer, so i have to always be on my feet, even when there are no customers. When customers are unsure about which fro-yo to pick from, I tell them about the most popular flavor we have.
Cashier (Former Employee) – Fort Lee, NJ – February 15, 2018
The typical at work in 16 Handles is really making sure the customers are offered samples and everything in the store including then toppings are clean. The environment was not extremely comfortable because there weren't as many workers so there was always a difficulty with the schedule/
When I started this job the managers of the Stamford, CT store along with the team were amazing. We all loved being around one another, working hard but also having an amazing time. Once the owners sold the store the new ownership was not as the old ones were. They pushed all original staff out the door.
its a competative fast pace sometimes unorganized work place
Cashier/Customer Service (Former Employee) – Manhattan, NY – October 30, 2017
some days there's a lot of customers to deal with while some days there isn't. I learned that customers are number one and should always be the first ones to make happy when they enter the store ,keeping the place sanitized and clean and having to multitask at doing many different things. the management is unorganized at times and can become confusing. the place was always sanitary and clean. the hardest part of the job is having to do many things at once and lifting heavy items up and down stairs. the most enjoyable was meeting new and different diversity of people
you get tips after working there for a year the scedule is flexable
15 to 30 min breaks can only obtain sick days for the total amount of hours worked
working at 16 handles was fun. there were a few times when the assistant manager did some shady things, but overall it was a good job. the work isn't hard, just really busy after school hours and during the summer.
Job is very unprofessional and favoritism is at an all time high. General managers don't take in consideration of what employees say. When a problem is brought to ones attention, something should be done about it. Communication sucks.
Cashier/Sales Assistant (Former Employee) – Manhattan, New York – July 31, 2017
Acquired a J1 Visa to work in America, secured employment in 16 Handles. It is a self-service frozen-yoghurt business. Duties included working as a team member to provide a good customer service, responsible for the cash register, keeping the café tidy, ensuring, and assisting in customer queries. Trained in new employees within our weeks of appointment. Very friendly staff, great company to work for.
Utility Associate (Former Employee) – Elmhurst, NY – July 14, 2017
It is great place to work for Part-Time. People are awesome on what they do co-workers are friendly and so a re managers. Specially if you work in front you meet customers and interact with them. Free Yogurt!!!!
Best thing about providing frozen yogurt samples to customers
Team Member, Upper East Side (Former Employee) – New York, NY 10065 – June 15, 2017
Though I consider lots of jobs to be challenging and hard work when it comes to pleasing customers and making sure they're all provided with efficient service, this work experience gave me the best opportunity to actually learn how to make it right! I felt very proud of myself that I knew how to approach the customers and make suggestions about various frozen yogurt flavors. Even on my first day on the job, I remember customers wanting many different samples at once, it was almost as if I was multitasking but still I succeeded to keep the service as a pleasant experience.
Cashier / Customer Service Representative (Former Employee) – Boca Raton, FL – April 13, 2017
A typical shift involved Assisting customers and assuring customer satisfaction with the product. I learned many elementary job skills i.e. Basic customer service skills. Management was less involved then other jobs The workplace culture was enjoyable The hardest part of the job was N/A The most enjoyable part of the job was interacting with the customers.
Store Manager (Current Employee) – New York, NY – January 24, 2017
most of these jobs were starter jobs for me they were all flixable and understanding with schedules. i had lots of fun working with these companys and was able to make friends and network with all types of different people.
Team Member (Former Employee) – Manhattan, NY – December 21, 2016
At first, I enjoyed going to work here but that's typically what a new employee's mentality is. As I learned new skills like disassembling and cleaning the machines used for the frozen yogurt, intentionally I thought I was in the running for a raise, but that never happened. I learned more and more managerial jobs hoping to at least get a raise but still that never happened. Overall my whole time there I was lied to and used for my skills without being recognized or compensated for it
fun co workers
no breaks, no benefits, no recognition, and dishonest manegers