24 Hour Fitness
Happiness rating is 65 out of 100
3.6 out of 5 stars.
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24 Hour Fitness Employee Reviews

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3.5Work-Life Balance

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24 Hour Fitness insights

Based on 818 survey responses
What people like
  • Clear sense of purpose
  • Feeling of personal appreciation
  • Time and location flexibility
Areas for improvement
  • Fair pay for job
  • Trust in colleagues
  • Sense of belonging
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Can be stressful, but good hours and management.

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The most useful review selected by Indeed
Coworkers and management are supportive and helpful. The job can be stressful at times, but if you like kids it's worth it. For a part time job you get good hours and a good work-life balance.
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Fun environment but unrealistic expectations and no real focus

The company has new owners every few years, this leads to short term decision making and poor culture. Club management should be paid as we’re practically on call anytime there’s a call out.Before the field can excel in one area, corporate will add in additional offerings which feels more like a distraction.Current CEO is better than previous

Pros

Fun environment

Cons

Stressful, goals can be unrealistic, lack of support from corporate
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Fun people to work with and a chance to work up the latter if you like to

Worked with a lot of fun people, however the management was poor and so was the training and directions. The directions would change daily and you could never do right.

Pros

Fun people, paid sick days and vacation days after working there for awhile

Cons

Poor upper management, very corporate culture
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Good for a start

As a new trainer I started there in 2017, my manager was great , friendly and helpful all the time ! I loved the team there and all of them was supportive !Paying wise is okay ))))And it is a huge company , so you have your opportunity to learn and grow !0

Pros

Flexible time, good gym

Cons

Healthcare ( only full time -40 hours
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Good place to gain experience

Working here was a great learning experience. The managers at the time were helpful and supportive. Most coworkers were great, some members/guests are difficult. The times that were stressful was when I would be alone at the front desk especially during peak hours. Shifts were usually always the same days and hours, but managers tried their best to accommodate your time off request.

Pros

Coworkers, shift hours

Cons

Short staffed sometimes
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Good place to work

Enjoy working here. Not too stressed. Shifts are manageable. Make lots of calls. Leads are not great. Best sales are from walk ins. Must meet daily goals.
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Great clients

Fun place to work and motivate clients to achieve their best. Compensation is low and the company doesn't care about their employees. They let the majority of the fitness instructors that worked for them for over 20 years go via a phone call.

Pros

Free membership

Cons

No other benefits
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Fun environment & great co-workers

Fun and professional environment to be in especially if you are looking to start out and grow in sales. Flexible scheduling and a lot of down time at the front.
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Great place to work with few cons

I have worked for this company for 5 years and have mostly positive things to say about it but there are some cons. The work environment is fun and upbeat. For the most part, as a manager there is work-life balance outside of when/if a team member needs help or calls out on your days off. Budgets sometimes seem outrageous but you aren’t getting fired immediately if you have a bad month. This company thrives on numbers and personal production. If you aren’t selling and you aren’t at the top of the sales productivity report, no one knows who you are. Most managers are helpful and passionate about the company but there are a few who are lazy and don’t care about your development. 2 huge negatives are career advancement and compensation. At least when you are towards the top of the “food chain.” Attaining a general manager position is near impossible unless you are willing to relocate as the positions very rarely become available. General Managers typically hold their positions for a very long time.(which tells me maybe their pay rate is worth it.) As an hourly employee, your pay rate is not the greatest for the work being done.

Pros

Flexible schedule, work-life balance, healthcare

Cons

Advancement, compensation
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Work out for free

Work out for free at any club, the best members in the world, discount on retail items, discount on personal training, some very good co-workers, made lots of friends
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They don’t care

The immense feeling of 24 hour fitness, from employees to customers, is that they don’t care about your wellbeing, stress levels, or financial stability. All they do care about is taking advantage of you for your money. Everything revolves around the bottom line.

Pros

Free gym membership

Cons

Everything else
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Meaningful work, unfair pay.

For the amount of work you do, they don't pay very well. The managers only care about sales. My coworkers were awesome, as well as the gym goers. Very friendly and open environment.
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Fun workplace

Fun workplace. Management is encouraging. Pay is not what it needs to be for trainers. Everyone has a job to do and does it well enough. Completely unstressful.
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Upper middle tier fitness brand

Lots of locations and fun working environment, you have the opportunity for obtaining compensation to meet or exceed your needs and there's plenty of opportunity for career advancement.
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Overworked and underpaid.

Overworked and underpaid is definitely an understatement. Daily tasks seemed to pile up or seem never ending due to daily call outs and poor management. Very dirty club, very disorganized.

Pros

Free gym membership

Cons

Poor pay, understaffed, poor management
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Was okay as a manager

The pressure came from having to sell a lot of memberships. Customer service wasn’t really a focus. Pretty simple job. Pay was under the average. Would have been better to work at planet fitness. Money be a bit less but their interest was in member satisfaction.

Pros

Free membership

Cons

Lots of pressure. Not a lot of customer service.
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Productive and fun workplace

Best Job I ever had. Sure do miss it. I thank 24 for helping me find my passion and my lifelong career in the fitness industry. Great staff,was thrown out there so I was able to quickly learn how to sell.
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Okay place to start

I was a personal trainer at 24 hour fitness for about a year and right off the back, the compensation was next to nothing. Managers push you to sale packages that you get a fraction for.

Pros

Free membership

Cons

low pay, next to nothing compensation
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Not great pay but easy job

Simple and easy job. Not a lot of pay but again, it’s easy work and free gym membership. Other than that it’s just a normal gym job. Customer service is important but lots of young people working so not always there
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Fun place to work

It’s a great and fun place to work if you’re young, single and have a lott of time to work on your craft. The gym is like a playground. Training is fun, but sales is NOT. And you have to be a better salesman than trainer.

Pros

Gym

Cons

Commission based
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Not the best place to work at

No breaks even when we had to acknowledge a break policy every day. Previous management was better and easier to work with. Full time is not an option. Minimum wage.

Pros

Free membership

Cons

No breaks
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Overall rating

3.6

Based on 3,199 reviews
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788
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349
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Ratings by category

3.5Work/Life Balance
2.9Compensation/Benefits
3.0Job Security/Advancement
3.2Management
3.6Culture

Ratings from women

2.9
InHerSight Score
3.0Personal Development
3.1Career Opportunities
2.5Family Support
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