Not the best place to work
Store Associate (Former Employee) – Newark, CA – November 13, 2018
You can expect to be busy all the time. The customer demographic in regards to how they interact with workers is rude, impatient, lack empathy and very hard to work with. You are expected to know every role in the store (5 different front of the house roles) as just a store associate (the lowest position). Always understaffed so stress is very high. I learned the importance of team work/support through the lack of it. Management was bad. Very micromanaging and positive feedback was never given. Always focused on negative or what can be improved. For the 5 different store associate roles, you were tested before you can even work the role. You had to memorize recipes, sequences, ingredients, processes, and more. If you failed the test (getting more than 3 wrong), you had to retake the test while off the clock. They want you to memorize and know everything rather than have a reference sheet at stations. It was very discouraging. Workplace culture was very structured. Uniforms and image were top priority and not provided. I don't remember one day I, or any of my coworkers, weren't stressed. The hardest part of the job was the lack of support. We were expected to work on our own and when you ask for support, they look down on you for not being able to man your station by yourself. There was not one enjoyable part of the job.
management, lack of support