A Place For Mom Employee Reviews

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4.0
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It's about the mission
Senior Living Advisor (Former Employee) –  Phoenix, AZJanuary 24, 2019
You will need your own equipment to work for this company. The program that I was apart of paid for your time and just "talk" time like some companies.
Scheduling is flexible however once the schedule is released IMMEDIATELY grab the schedule that your after and if you're unable to work the shift release it.
Pros
remote work option, flexible schedule
Cons
lack of advancement
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2.0
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Needs to work on work balance
Senior Living Advisor (Former Employee) –  Fort Worth, TXJanuary 18, 2019
Culture discourages employees from taking time off because they are terrified about missing quota. They have acknowledged a lack of both number and quality of leads but were quick to punish if you missed quota.
Pros
Work from home, flexible schedule
Cons
Lack of work balance
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4.0
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served a time of need
Senior Living Advisor (Former Employee) –  Overland Park, KSDecember 31, 2018
good place to work if you want to not be out with people. I enjoyed not having to do my hair and makeup each day and it seemed great for 4 years. The year after I realized I needed people contact again.
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2.0
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mediocre at home phone sales job
Senior Living Advisor (Former Employee) –  San Diego, CANovember 27, 2018
low paying at home phone sales, unless you put in 6 days a week or work 10 hour days to get volume leads, read all the reviews about this company, may be ok for people who know the industry already
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5.0
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Execelent company to work for
Healthcare Account Executive (Former Employee) –  Seattle, WANovember 3, 2018
Excellent company to work for. From day one, I experienced the best onboard training I have every experienced. Management was supportive and encouraged advancement.
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4.0
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Lots of autonomy
Healthcare Accounts Executive (Current Employee) –  Los Angeles, CAOctober 14, 2018
Great place to help you grow •can be challenging due to quotas. Good support and good training. Lots of market competition. Can use more mentorship. Overall a good company.
Pros
Autonomy
Cons
Quotas
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2.0
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Great employees in the trenches; wolves in the glass offices
Employee (Former Employee) –  Seattle, WAOctober 7, 2018
If you read no further, let this be your takeaway: DO NOT TAKE A JOB AT A PLACE FOR MOM.

I worked with some of the best people I have ever known when I was at APFM. I had a lot of fun, attended some great parties and had a lot of free lunches.

I also learned the hard way that just about everyone in the corporate office from manager on up is really only out for themselves. The instant they perceive an employee to be rocking the boat or giving of even a whiff of controversy, that employee will be terminated immediately, regardless of performance and reputation up to that instant. HR would prefer heads to roll than to actually have to do anything difficult. Senior leadership and/or the owners (hard to tell from the bottom levels where the directives originate) drive hard for the bottom line and care only for lining their own pockets. To say that the majority of employees are underpaid would be a dramatic understatement. Leadership attempts to compensate for this by peddling the "you're making a difference to people in need" angle, but that gets old fast.

If you want to make some great friends while being underpaid and overworked, while jerks around you get promoted and good people get canned, by all means, work for this awful company. If you value yourself in any way, run for the hills.
Pros
lots of free food, great view, fun coworkers, generally valuable work
Cons
godawful management at pretty much every level
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4.0
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Senior Advisor
Senior Advisor (Current Employee) –  Orlando, FLSeptember 20, 2018
Work from home is great unless you are a social butterfly and crave interaction. Pay is decent and it is totally what you make it- if you are lazy and cant stay focused you wont hit quota and youll make 45k a year. If you even come close to qouta you are well over 50k. And when you hit qouta your pay is between 60-70k. On my team about 70% hit qouta and others are very close. With many people on my team in accelerator which means they are in the 80-100k range. Out of my team which has 19 advisors about 5 people are usually in accelerator.
Pros
Work from home, good benefits, pay, company has good culture
Cons
Short breaks, competitive, often work 50 hours a week
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5.0
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Awesome!
A/R Generalist (Former Employee) –  Seattle, WASeptember 19, 2018
Very great work/family life balance. Many promotional opportunities. Many events showing appreciation to their employees. Trainings really help with work development.
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3.0
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Fun workplace and people, no advancement opportunities
HQ employee finance (Current Employee) –  Seattle, WASeptember 10, 2018
Great place for fun activities and social events. Environment is hard for mid-management as they will work you to the core to get stuff done. There is little to no advancement opportunities outside of sales team and salaried employees get more work than is possible for one person to complete because of staffing issues.
Pros
team, social activities, work from home on occasion
Cons
salaried employees excessive hours, advancement issues
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5.0
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Good Company. Fair pay.
SENIOR RESOURE COORDINATOR (Current Employee) –  Work from homeSeptember 8, 2018
This is a good company to work for. The management is great and the pay is fair. As an independent contractor it can be difficult to get all hours needed at certain times of the year.
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2.0
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Long hours, lead bank, all at home, in-person contact with families
Eldercare Advisor (Former Employee) –  Denver, COAugust 24, 2018
When I began there were 40 of us in a "sales class" and one year later only 8-of us were left when I quit to take another job. They pay a $25,000 draw commission and anticipate a high turnover/drop-out rate of elder advisors. New advisors have to purchase their own computers for the job. There is little overhead on the part of APFM so it is really no skin off their back to train 40 and loose 32 of them in a year. It is highly competitive sales position with many disadvantages and the more seasoned advisors in my area were getting the "good leads" as they say in Glen Gary Glen Ross.

It did lead to a sales position in an actual senior community, which for me was far preferable to sitting in my home spending countless hours on the phone talking to families versus seeing them in person.
Pros
At home, on phon all day, no actual contact with families.
Cons
At home on phone all day, no actual contact with families.
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3.0
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Structural changes negatively affecting commissions
Healthcare Account Executive (Current Employee) –  Albuquerque, NMAugust 21, 2018
I was hired by APFM with the promise of lucrative commission structures. Three months after being hired, they split my territory into fourths and changed how commission was paid. My bonus checks were reduced by 70% almost instantly. There is ultimate flexibility with the position, which is it's only perk after the structural commission change.
Pros
Flexibility
Cons
Commission Structure, Territory Changes
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1.0
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Favortism on QA Feedback
Independent Contractor (Former Employee) –  Dallas, TXAugust 1, 2018
Different employees are evaluated differently. One can get away with not following the required scripting walking away with 100% scores while someone else does the same or something less critical than that and walk away with a 59% score. It's favoritism...plain and simple. It's unfair treatment, it's "cherry picking" and just a very convenient way for them to boot out who they want simply just by giving bad scores, even if you're good. If you have a high moral standard in where you work, then this will not be for you, if you believe in fair and equal treatment that ----everyone------ "should" get, especially in a workplace environment.

You're an "independent contractor", but you'll be treated as if you are an employee. A lot of online courses to complete off the clock, always technical checks that they want you to complete that you are never compensated for...Now, they make these such that "you don't have to attend", ---but---"if you don't, you could lose your contract or not be able to get or schedule hours." Does that make this mandatory then? The answer? Yes, if they have to threaten loss of your work or your contract for not doing it.

It seems like everything here is designed to set you up for failure with the intent of having you on this program for 90 days only. That's when you see a lot of agents being "let go" due to QA scores that "they" control by the way. You also see a constant inflow of new agents. Don't get happy about this. It means they have a high turnover rate. When a program cannot keep employees, there's a reason for that, and it's not always a good
  more... reason.

Never feel that a job is "so great!" that you can't see what's going on in the dark corners that's being hidden from it's workers. Always keep your eyes and ears open and you'll soon see some things that will "bother" you.
  less
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5.0
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I love my job
Senior Living Advisor (Current Employee) –  Denver, COJuly 31, 2018
It is a great job that allows you to work from home. If you work when you are scheduled and put in the effort it is a very great job that will wind up paying really good.
Pros
Pay, remote work
Cons
Can be hard working from home
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2.0
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It's a call center, and not a very enjoyable one
Senior Resource Coordinator (Former Employee) –  Seattle, WAJuly 29, 2018
The immediate managers that dealt with the "teams" of call center reps. were good, but the job was nearly impossible to achieve the standards they required.
Pros
Ping pong table
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2.0
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greedy
Digital Marketing Manager (Former Employee) –  Seattle, WAJune 4, 2018
A Place for Mom was not a nice place to work. The leadership is greedy and only cares about making more money. They pay lip service to caring for families, but don't actually.
Pros
somewhere to work
Cons
leadership
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1.0
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Poor management!
Senior Living Advisor (Current Employee) –  UndisclosedMay 20, 2018
No quality leadership! Very Poor business decisions- the company is going in the wrong direction based on the input of a few VP’s that have been given too much power and do not have the experience or the foresight! Lack of integrity and transparency tied to same leadership!
There are a few good Managers but most follow the lead of VPs that strip morale and pressure employees. They do not value their employees nor do they listen to the front line.

They have spent masses of money to grow a Professional lead referral source! No one stopped to realize if this were as successful as they have banked on communities would not pay a referral fee to apfm! Experienced leadership would know that the revenue will never justify the labor and expenses invested! They skew the numbers in order to justify this cost and code leads as a professional referral source when they are not! Compensation for the role of those generating professional leads encourages poor leads and there is not an accurate measure of revenue!

Thus the downhill spiral of apfm. It cannot be stopped unless they bring in more experienced leadership with integrity and a fresh set of eyes. Not rocket science!!!!

Such a shame that such an excellent concept and valuable service has lost its way.
Pros
Helping families
Cons
Extremely poor management
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4.0
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Great job culture from founder
Healthcare Coordinator (Former Employee) –  Seattle, WAApril 18, 2018
CEO and founder create theme environment with outings and always keep staff in the know how regarding policy affecting the work of this industry. Well informed CEO which believes in the work being done and passes that enthusiasm to others.
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2.0
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The money is for the top
Internal Employee (Current Employee) –  Seattle, WAApril 17, 2018
A Place for Mom is a company that pretends to be doing good in the world. They don't even do good for their employees. There hasn't been a cost of living adjustment since 2013, and the 3% raise cap means APFM employees aren't even keeping pace with inflation in the Seattle Area.
Pros
Helping people find housing for seniors
Cons
Just another evil soulless corporation.
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Overall rating

3.4
Based on 120 reviews
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3.3Work/Life Balance
3.2Compensation/Benefits
2.8Job Security/Advancement
3.2Management
3.4Culture

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