This was the most stressful position I have ever engaged in
Member Services Agent (Former Employee) – Sherwood, AR 72120 – March 7, 2019
After 12 weeks of strenous classroom training and testing I have ever experienced in my life which I might add more than half the class failed at, they throw you to the wolves in the nesting stage. They want you to be able to navigate proficiently I might add 5 different software programs on one little bitty screen. Are you kidding me? Its hard enough to work 3 at a time but 5? And they have a verbatim script that you absolutely cannot sway from or you get demoted for it. They use Call Miner to monitor your metrics. What? How rude!! All this should be accomplished in only 2 little weeks? All for only $11 an hour? I couldn't believe it and I would reccommend unless you are really good at remembering scripts to stay away from this company. They want you to help the members of these gyms but always look out for the owners of the gyms. They tell you what you can and cannot read on the members contracts which I feel is a conflict of interest and might even be illegal. I was let go from this company and boy was I happy because I was going to resign they just beat me to it.
one trainer made a racial remark during class and had to be replaced.
Administrative Operator (Former Employee) – Sherwood, AR – February 21, 2019
Responsible for answering multi-line Interaction Client system for over 300 employees and appropriately routing incoming calls. Responsible for referring non-routine request from club members, club owners, vendors for information to appropriate personnel. Responsible for greeting and directing victors to their proper destination, keeping up with visitor logs and checking badges in and out. Responsible for receiving and distributing facsimile, Assist in working MS Tasks from Member Service with I740 system and Outlook over 100 a day as well as Bankruptcy paperwork for the members and Club owners using I740 system. Assist with other administrative tasks as needed with a professional and neat customer facing representative.
Customer Care Representative (Former Employee) – Work at Home – February 10, 2019
Awesome company, I actually miss this job. Pay could be better but there was plenty of room for growth. I loved the split shifts they offered, huddle was always via Skype. Training was very hard but much needed.
Customer Service Representative (Former Employee) – Remote – January 2, 2019
It was stressful and it really blows that you must take the cursing and disrespect on top of threats... They are so strict as well. Don't expect any emergency that comes to without pro or leave it you get an occurrence.
Director of Operations Technical Support (Former Employee) – Sherwood, AR – October 31, 2018
Never worked for a company where they focus solely on how bad people do versus focusing on celebrating success. Also, never worked for a company that openly belittles and bullies their employees and see it as a way to motivate them to perform better.
Customer Care Agent (Former Employee) – Arkansas – October 4, 2018
Don't ask questions and do not seek clarification on anything. It will be misinterpreted. You are expected to be a brick wall and a robot that nods your head yes or else become a number in their extremely high turnover rate.Their supervisors must leave their personal feelings at the door upon clocking in. The "friends atmosphere" leaves room for favor and discrimination.
Work from home
High turnover, Mixed information, Immoral business practices, encourage lying to customers, encourage misleading new hires, billing system is a con job
Member Services Representative (Former Employee) – Sherwood, AR – September 21, 2018
The company lacks empathy for its' employers but requests the employees to have it for the callers. They do not have a beneficial structure when it comes to taking time off which is why their overturn rate is one of the highest I have known to date. This company is constantly hiring to fire. The pay is too low for the amount of work they require. Training is difficult and full of information. Again pay does not compensate for work required. Most callers are angry because they're constantly being lied to by the gyms this company does billing for.
Work at home opportunity
Needs etter management, paid vacation and sick time
ACCOUNT REPRESENTATIVE (Former Employee) – Huntsville, AL – September 19, 2018
they want their employees to refrain from using words, like however, well, for example because it sounds abrupt to the customer. They are not addaptive to the southern lingo, the way we talk. The health insurance is not great. The managers micro manages in a wrong way. My experience there was awful.
monday thru friday job with weekends off
too strict on the verbiage for a southern worker, they don't like words like; however, for example, These are people who don't understand southern lingo, also the health insurance was not great, promotion from within was very difficult.
HOME CUSTOMER SERVICE REP (Former Employee) – Sherwood, AR – August 3, 2018
This job is a work from home job. The hours are from M-F 6am-9pm. You get weekends off. The training was a no nonsense kind of training. If you even missed one day you would be sooo behind because of all of the material they cover in one day. The training is on video chat and you have to pass some tests to move on to the next part of training. If you didn't pass you were fired on the spot.The whole staff is very friendly and accommodating. My boss was a real sweet supervisor. I think the only thing I didn't like is talking to some of the members about their monthly gym memberships being passed due. Some people just don't understand simple math. Which I don't get but that's neither here or there. You made some collection calls to the members. OUT of 100 plus calls you made to someone about them being past due. You probably only speak to 2 or 3 people. No one ever picks up their phone. But overall this was a great place to work.
Work from home, staff, benefits, raises, work only M-F
Member/Client Service/ Mail Processing/SUP/Trainer (Current Employee) – Sherwood, AR – June 25, 2018
Abc financial is a friendly place to work. Everyone is always smiling and in good spirit makes you really not want to have a bad day at work. I started off in office and eventually worked from home which was more exciting.
You are able to work from home
You don't get a chance to interact with your fellow coworkers due to working from home
CUSTOMER CARE REPRESENTATIVE (Current Employee) – Sherwood, AR – June 7, 2018
You have the ability to work from home. However when it comes to the job you have to have tough skin. You are not able to hang up on customers who bash you. You are sort of like a collection company. You call members who are past due. Our biggest client Planet Fitness does not like for us to do anything with the member's accounts yet they send their member's to us when there is a problem and we cannot help them. It is a very fast paced environment. With a split shift you pretty much work all day. You have mandatory shift bids every June and December. You get great benefits. No sick time or vacation time. No discount on gym memberships. The maximum you can get from working just as a normal worker is $14 an hour. However, if they do not set you up with that training you are stuck at $11.50. Training is easy and the only thing that is constant at this job is change.
Work from home, benefits
Hourly wage, customer attitude, and minimal promotions
East Coast Regional Sales Director (Former Employee) – Bolivia, NC – May 31, 2018
Loved every minute of the job. The organization was very professional and the culture revolved around family, trust, and professionalism. It was disappointing that they had to do a overall restructure.
While the training is fairly easy. I don’t believe that it actually helps prepare you to be on the phones. The system they use is very old school , which can sometimes make it more complicated to navigate when on the calls, which they expect you to finish on 5 mins. They say they have 1k+ agents, I don’t believe. The call value is ridiculous. I have worked at other call centers and let me tell you I have never literally had phone calls from the moment I clock in to when I left. The QA grading scale is done by an automated system so you have to hit marks that as a human being can be a little tricky (you can’t give your own flare). For the pay the calls aren’t worth it.