At least you work from home.
Csr (Former Employee) – Arkansas – May 27, 2018
While the training is fairly easy. I don’t believe that it actually helps prepare you to be on the phones. The system they use is very old school , which can sometimes make it more complicated to navigate when on the calls, which they expect you to finish on 5 mins. They say they have 1k+ agents, I don’t believe. The call value is ridiculous. I have worked at other call centers and let me tell you I have never literally had phone calls from the moment I clock in to when I left. The QA grading scale is done by an automated system so you have to hit marks that as a human being can be a little tricky (you can’t give your own flare). For the pay the calls aren’t worth it.