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3.7 out of 5 stars.
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AIG Employee Reviews

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United States3,289 reviews

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3.7Work-Life Balance

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AIG is a great place but...

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AIG is a great place to work if you're well establish in the higher levels or the opposite just starting. If higher up with greater years of experience the opportunity to take a leadership role and really drive the growth/maturity of the Cyber department is truly there. If just starting out in the field the opportunity to gain the experience needed for the next step is here at AIG as they grow and Mature in Cyber. Caveat being if you're mid-level, its pretty dry... mostly consisting of hand off busy work and or if you do find or lead something its often broken up or re-delegated to others as it grows or just drops off the edge of the earth and dies. This leaves lacking opportunity to own something for its technical life span and show true strength and weakness in individual skill sets. There is also no line/scope for the Cyber department positions, Leadership will be working T1, SRs will be working T1, and even the flip side of T1 somehow leading T2/T3 development projects. This makes a clear path for advancement or ownership/belonging/scope of task very convoluted.




Department Structure/ Hierarchy
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Hard, stressful, unappreciated

Not enough time to do all that is expected. Competition and combative within "team", constant overtime, hard to get a raise. Stressful and not compensated accordingly.
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AIG insights

Based on 835 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to meet personal goals
  • Time and location flexibility
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

Offers solid solutions for customers

Provides annuity and mutual funds for retirement savings. Offers competition benefits package to employees. Recently celebrated 100 years in industry.
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A job

It was a job. Management was ok depending on who you had. Schedules are based on metrics but metric system is not right 95% off the time. Constant mistakes they can’t back up
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Always changing and talks of layoffs.

Layoffs continue every year company wide and now transferring large groups of employees to other companies as consultants. Very low raises and no promotion potential as the unit keep shrinking from layoffs.
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Great place to work

Working here starting with no experience, the training process was interesting and fun. The work/life balance is amazing as well is the management and the offered benefits
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Great benefits

The company has great benefits, PTO, Volunteer time as well as random days throughout the year. The culture is very much about being inclusive and diverse.
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Good benefits and Team

Top notch people. Best in class benefits. Good work life balance. Open office environment. Excellent training and promotion opportunities if you want them.
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Best example of how to fail

This was the worst experience in my life. This company is worst when it comes to pay. you better negotiate before accepting the offer. Once you are in all you will hear is promises and no results. when it comes to pay they have a sorry story of no budget and raising fear of layoffs. they use layoffs as leverage to discourage employees from asking promotion or raise. the leadership is so poor, I am wonder how many more years will they survive. I know all the talent has already left the company and a bunch of jokers are running the show.
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Great management and exposure to sophisticated products

My job was years ago but I have friends at AIG now and have followed the firm since the issues it had during the financial crisis. It is a much more equitable firm and has a more focused product line. But its global reach is still there and still has lots of smart people to learn from
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Don't waste your time if you have a disability or health issues

If you have a disability or medical condition this company does not care they will try to force you to chose between your employment or health, and then they will eventually terminate you.
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Mandatory meetings beware someone is being laid off

With AIG I have been laid off three times unexpectedly. Great place to work. Great benefits, awesome time off… just watch out for those mandatory meetings!
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Good sense of camaraderie and good benefits

Each day was spent processing life insurance applications. Focus was on meeting the turnaround commitments and accuracy of data input. It was easy to get help when needed and for the most part, a pleasant atmosphere. Loved the PTO benefit of 2 days accrued/month.
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Don't do it.

There was a major amount of favoritism between management and 1 or 2 employees, all work they didn't want to do was pushed off on all other employees
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IT as a department doesn't actually care about business problems. They care more about satisfying work orders and covering themselves. This makes working with them a total slog. It's not their fault though, I think it really comes down to mismanagement. Poor teamwork at upper management levels leads to organizational rifts. The end result is that it takes an entire month to complete a simple change to a data feed. That being said, my coworkers have always been very professional and the benefits are fantastic.
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Overall not a bad place for a call center

- Decent hours, no weekends for depts. I was in - Fairly decent pay - Mostly good coworkersCons- Expected to handle a lot and not have enough others doing the same job- Lack of communication when changes are occurring depending on the dept.
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AIG provides great work life balance. The company culture is strong, and commitment to its core values are demonstrated through groups the company supports. Pay could be improved.
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Productive and Busy

A great job of you love customer service and don’t want advancement. Micromanaging was a bit overwhelming at times. Overall a great company to work for.
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Still under change

Company with a great history and great potential for improvement. Company has suffered from too many management and strategy changes. With the separation of life and retirement hopefully that will be the end of the huge changes which can negatively impact employees. Great opportunity to learn the insurance business and have a long term career (assuming changes are over). Has a more laid back environment vs the banking and other industries.


Great benefits e.g., paid time off and retirement plans


Frequent management and strategy changes
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Okay place to be

It is good if you enjoy routine and there are opportunities to advance beyond what you are doing and free classes you can take to advance yourself above others
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Wage compression & poor management

It seems like a decent job until you get tricked into entering a department you can never leave.Or you earn 8 raises before base pay gets increased and you’re in a high position making 10 cents more than call center but you’re explicitly denied any kind of compensatory raise.Full of lies.
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Overall rating

Based on 4,281 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.4 out of 5 stars for Culture

Diversity score

out of 100
Diversity Score
The Comparably Diversity Score tracks how positively diverse employees rate their experience at AIG.
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