Sales Consultant (Former Employee) – Manassas, VA – July 27, 2016
The Culture in Spring Mobile is wonderful. The incentives to do well are great but the education needed to GET to those points are seriously choked. The classes are pointless and the numbers prove that they make no difference and it's just a waste of time. In my area the DM was amazing. When I left my exit interview was about two hours long and he really listened. The rest of the company needs to learn some more about what the culture really is, its a learned things and does not come naturally to most. One of the five rules in store is however "No recreational complaining" so there's that. Most of what I learned there wasn't taught, it was a (wo)man eating machine of chaos and rip your hair out lessons.
A typical day goes either one of two ways. You sit on your butt after you open the store and clean what hasn't been done by the crew the previous night in closing and you take the classes required that week and wait for a customer to come in approximately once every thirty minutes and attempt to hammer down a sale with an accessory for each device you end up selling and the insurance as well as the best you can to sell any DTV or Direct Life and in some parts of the country some U-verse. Now that's most days. On the off days you are trying to keep your head attached while you help multiple people at once and trying to tell customer service what you really want and them telling you something you know isn't right and getting to another representative who has worked there for more than a week who actually knows how things are supposed to work.. or trying to tell a customer inmore... store that you can't do what a corporate store can or that what customer service told them is all trash and that they are either completely in the green or that they were lied to about something because a rep felt lazy and didn't want to figure out the right answer.
All in all, once things level out the company isn't bad to work for, the competition is great and the DM and RM are seriously great. The upper management comes to the stores often and meet everyone and even teach some of the new guys a thing or two. SM's are seriously underpaid and AM's don't get much of a management experience.less
District Manager (Current Employee) – Naperville, IL – May 20, 2018
Spring went from the company who is known for paying reps minimum wage to one that is severely understaffed. The put profitability above safety and a positive work environment. What they say and what they do are often different things. Culture has been lost through the many changes the company has gone through.
Entertainment Consultant (Current Employee) – Fort Worth, TX – May 14, 2018
I've worked with serveral wireless retailers, and Spring Mobile is one of the best. If you work hard you will be compensated fairly. Some management is better than others as with any job. If you aren't into sales this probably isn't the job for you as it is very goal oriented. Sales focuses will change pretty often along with promotions so everyday is a new day.
Sales Representative (Former Employee) – Kirkland, WA – May 11, 2018
Spring Mobile doesn't pay it's employees enough, nor is it very commission-based. Even if it paid more, it couldn't make up for management practices or the amount of repetitive training videos that they make you watch each day.
Business Assistant Manager (Current Employee) – Roseville, CA – May 11, 2018
Very slow during the mid day and business picks up around 5 after people are off work. Overall if you put in hard work and consistent effort you will be successful as an assistant manager or store manager. Retail sales consultant do not have the potential to make a decent wage. Recent compensation changes made achieving a $50,000 annual salary very difficult so if you're interested in a good job while you're in school Spring Mobile is a great choice. It is not a company I would consider starting my career at, however.
Good commission when busy and great practice with customer service
Too much time without seeing customers can halt motivation and effort in employees.
I can not describe in words how bad this place was to work. You are better off working for corporate. Very poor commission very poor base pay. I had a guy come up from anther store to help one weekend he was a traveler for them he was cool
Retail Sales Manager (Current Employee) – Addison, IL – May 8, 2018
would not recommend, lied to since day one, no development, no coaching, no raises, schedule is not guaranteed, location is not guaranteed. hardest part of the job is sitting all day with no customers.
no structure, cuts corners, misleading, pay is horrible, boring
Sales Manager (Current Employee) – Charlottesville, VA – May 7, 2018
I loved the job for a really long time. I gave all I had to this company. But the work/life balance really killed me. I was working over 100 hours a week with nothing to show for it. The money is great when it is great. But when it isn't it makes coming in to work 14 Hour shifts kind of dreadful. They take care of 98% of their employees but I was a "one-offer" as they liked to call me where I was losing money. All in all, I lost more money than I made here. Whereas other managers and staff made double what I was making for the same job and working less hours.
Benefits, paid conferences, paid mileage, paid time off, vacation packages, discounts on services and products, flexible hours for employees.
Managers are overworked, high turnover rates, not enough work/life balanced.
Representative (Former Employee) – Union, NJ – April 26, 2018
My time at spring mobile could have been better. The pay structure was horrible and if u were not pushing DTV you were not making money. im sure its still the same, DTV/Home services or bust. Dont expect a big paycheck if u arent in a location with ppl who u can sucker into DTV or DTV now. You wont like the out come. But at lease you will have a firm understanding that everyone u work with knows "The pay could be alot better.. expectations of selling a DTV could be more realistic. Good luck to all who are still trying to pursue a career in spring.. because ur gonna need it.
Sr. Technician (Former Employee) – New York, NY – April 25, 2018
Although the pay and the benefits are great. The job security is not reliable. The expected work schedule can range from 40 to 50 hours with no over-time pay. Projects overlap work hours and into off hours with no compensation.
worked long hours some with out help. did a lot of fixing former employees problems. district manager was not local which added a harder step to getting things approved. the training process was lengthly and did not help much.
Business Account Manager (Current Employee) – TX – April 24, 2018
Absolutely horrible company. I started off getting promoted being a top seller, and every month hit my goals and exceeding them was making around $80k and they kept up talking everything being in management and how it will only get better... so they just made a compensation change to be better yet now our pay is cut $2k a month for exceeding the same goals and working just as much. Just avoid at all costs, it’s not worth missing family and always being stressed out at this business. If you work for At&t work for the corporate not spring mobile
manager (Former Employee) – Sacramento, CA – April 24, 2018
worked here became a manager and realized how replaceable they treat their employees. change your pay structure constantly and nickel and dime you endlessly I could not allow my regional to treat my employees as she did and was canned for it. if your in small town pay can be great but you are played half what corporate makes. spring is OWNED BY GAMESTOP
Sales Representative (Former Employee) – Carlinville, IL – April 23, 2018
I loved working with spring mobile. The people were great and so was the vibe. My boss was really cool and laid back but stern at the same time, he was an amazing guy to work with and if I could work there again I totally would.
Thank you for giving us a shot, and even more for leaving us this review. We are glad you were touched by our vision and that you were able to see its value. We wish you all the best for your future!
Job Work/Life Balance
Business Account Executive (Current Employee) – Centralia, IL – April 17, 2018
Spring is an ever-changing company. With rapid growth, it seemed as though the company did not plan procedures out correctly. We would have changes then one week later another change was made. Very inconsistent
Entertainment Consultant (Former Employee) – Houston, TX – April 10, 2018
What you learn in the training is not applicable to the floor, and dealing with the customers. Management is worried about their chargeback, There not worried about training you to be a better salesmen and problem solver as far as dealing with the customer.