Increase collaboration between departments. There was far too much competition between different departments which sometimes stiffled progress and growth.
Less micromanaging and not as much pressure on people because it’s almost like they want you to get your numbers no matter what and by any means
Show more appreciation and loyalty to your management team. Listen to their concerns and take steps to remove obstacles to make them more successful
Focus more on retention instead of growth, by rewarding existing customers. Fixing the horrible software. Less micromanagement.
Be more caring to the employees
I would put employees over share holders.
Give realistic goals and terminate those who force coach to get results and also encouraged unethical sales such as putting customers into unsuspecting home services.
I would make sure that there was less drama and the leadership was less judgmental.
Actually care about my employees and help them be successful in any way I possibly could.
I would make it more gender diverse