At my call center, it was usually back to back phone calls all day.
Countless customers throughout the day. Upselling products and services and looking for areas to make the company more money.
As a manager each day consists of reviewing performance data and coaching and developing specialists
Being yelled at by customers because managers don't take action but then blame you for not making sales
Depends on your role, a software engineer will attend daily planning meetings and provide updates on open tasks, accept new tasks. Most of the day consists of writing code, reviewing code, and collaborating with team members. This may vary depending on your director. The hours were variable depending on what time zone you live in. Most teams are made of of professionals working in multiple time zones, this means some people start 10AM your time, a full two hours after you have started your day. Very flexible environment, they believe in family first, your sick days will count against your overall rating but as a company AT&T is one of the best at balancing life and work.
Service customers for various needs
It is usually very busy your getting calls back and forth and you have to have lots of patience for customers.
High call volume with stressful sales goals to meet on each and every call, a literal check list of things you need to say to each customer for every call that your held accountable for completing.
A constant erosion of morale due to the never ending lies from senior executives and the constant layoffs.
Horrible. The managers will make want to die.