Easy job and used to be a great place to work when I first started but made hard by management as they TARGET employees, micromanage, lie, and management doesn’t know anything.
You have to work 6 days a week from 8 to 8, no holidays or sick days, sometimes you are forced to report only 8 hours of work even if you worked 12, if you get PTO approved your manager can take it away without explaining
To care for my mother whose health was declining.
Answered - Startek Call Center Customer Care Representative (Former Employee) - Decatur, IL
Like all call centers, At&t has a strict attendance policy. I got sick with the flu, lost my voice and could not talk or work for a couple of weeks; thus, I was terminated because of my attendance.
Answered - Customer Care Rep (Former Employee) - Sacramento, CA
The shifts and working every weekend
Answered - CUSTOMER SERVICE ASSISTANT (Former Employee) - Baton Rouge, LA
Everyone working for AT&T wants to quit, that’s the truth. Employees taking calls are open to get racist, offensive comments from customers, and Union , Managers do nothing for the employee, they say that’s part of the job. It’ s hard for a person to listen to that kind of comments.
Not enough pay, and pay structure changes consistently
My contract fhinish the job
Laid off due to company reorganization
Answered - Manager of Operations (Former Employee) - Atlanta, GA
Too far of a commute for them (not me). I truly did not want to leave as I loved this company and what I did for them. Truly believed in my work and felt a sense of accomplishment every day.
Answered - Professional - Technical Process/Quality Manager (Former Employee) - Richardson, TX