Retail Sales Consultant (Former Employee) – San Antonio, TX – October 18, 2018
Good Overall but cut throat when it comes to getting sick and being penalized for it. I would recommend working for them but benefits take 6months to take effect and FMLA doesn’t benefit you if you haven’t been there over a year. So Its at your risk and it’s union based so if you aren’t part of the union and pay your dues it works against you. Overall a good company but just any other company many ways to get rid of you and demean your confidence and value!
I am a father of 3 and could not stand it that I did not know when I was going to be off from work. You cant plan for anything and you have to work there for years before you get a weekend off. I would encourage those with out family to go for it but if you want some hint at stability working for AT&T as a prim tech is not for you.
Customer Service Representative (Former Employee) – Ocean Springs, MS 39564 – October 18, 2018
Assisted customers with issues with their cell phones. Set up new cell phone service and activated phones for the customer. Set up payment arrangements for customers. Enjoyed talking with the customers. Emphasis was more on selling something to the customers even when they called in for payment arrangements.
Nice coworkers, enjoyed talking with the customers
Selling to the customer when they were having hard times.
Inside Sales Representative (Former Employee) – Kirkwood, MO – October 18, 2018
At the ATT Call Center, the employees don't matter. The bottom line is the numbers. The managers are cutthroat and not supportive. There is no training, you are placed on the phone and expected to perform.
Wire Technician (Former Employee) – Savannah, GA – October 18, 2018
work day starts with the morning meeting then the team goes on to there work truck calls the customer to inform them that we are in route go to the warehouse grab any products we need for the job and head to take care of the customer hardest part of that job was having to deal with management and the most enjoyable part was satisfying the customer
Retail Sales Manager (Former Employee) – San Francisco, CA – October 17, 2018
There are some really great people there. But somehow, amidst all the talent in the company, underqualified and poor leaders get promoted, while hard working and talented leaders remain underpaid and stagnant in their career growth. The company has lost its moral compass, having senior leadership push unethical practices for short term results. The entire level 2 leadership team and many of their direct supervisors are engaged in highly unethical behavior, and eventually the company will have to address it, or lose customers. The two cannot coexist. The HR nightmare that is the sales team overshadow any discount or benefit that the company may offer. Avoid the entire retail channel and you may be ok.
Service discounts, tuition reimbursement, in-store leadership
ZERO work-life balance, managers will get calls/texts on days off, while on vacation, you never are truly off. Level 2 managers are unethical and cuthtroat, don't trust anyone.
Advanced Technical Support (Former Employee) – Bothell, WA – October 17, 2018
If you can find better, I would recommend that. There’s a big turn over rate. It’s also extremely hard working here when you have a family. The schedule changes all the time and they could careless if it effects your home life or family.
I’ve worked here for over a decade and it was very pleasant for the first five or six. Now it’s everybody out for blood and all they care about is being number one and how they get there doesn’t matter. If you’re not cutting it they’re going to fire you union or not. They pay well, however if you need to build your skills there’s not anybody to help you with that is satisfactory anyway.
Call center representative (Former Employee) – Chicago, IL – October 17, 2018
Call enter environment. Incoming calls (300+) answering billing questions, selling or upgrades. Help with disputes by reviewing and researching claims. The hardest part was making people understand all takes time. Expectations always high and we worked to ensure they were met. My first job in sales and I truly loved working and learning, Excellent training. Had some bad apples but it happens. I was sorry to leave but I moved out of state.
Sales Consultant (Former Employee) – San Francisco, CA – October 17, 2018
AT&T offers exceptional customer service and product training through their University Program. They also offer a generous benefit plan with lots of perks and opportunities to be apart of a team, win prizes, hit targets, receive bonuses, with an efficient onboarding process.