While supplying excellent customer service (Former Employee) – Detroit, MI – December 16, 2018
Working daily along with the office politics and the pressure from upper management toon supervisors to pressure employees for production. Typical company issues but it’s a fine place to gain good benefits and stable pay.
Sales Support Representative/ Back Office Manager (Former Employee) – Grand Prairie, TX – December 16, 2018
There is money opportunities but no work/life balance. Hard to move up in the company depending on your location. It is a very political company on a retail level. Wish there was a better opportunity with schedule choices for employees trying to go to school.
Senior Sourcing Specialist (Current Employee) – Tucker, GA – December 15, 2018
A typical day was some what routined. In office work in the morning and field inspections in the afternoon. I learned how to be organized and accountable. Management was very supportive. The work place was relaxed and encouraging. The hardest part was working with Contractors. The most enjoyable part was collaborating with my colleagues..
CSR - Customer Service Representative for sales (Former Employee) – Lebanon, VA – December 14, 2018
As long as you are selling they don’t care what your customer service is like. I regret working there. 3 months of my life wasted. The training does not actually prepare you for anything. The managers are ridiculous. Absolutely absurd. If you can sell and do call center work. Have at it but it’s not a good job. Regret it to the fullest extent. The managers DO NOT care about you. You are a number to them. Screw AT&T.
Great Management, Great Team Members, Financial Cash Strapped
Professional Technical Architect (Current Employee) – United States – December 14, 2018
I have been working with AT&T for many years now. I love what I do. The company is cash strapped after acquiring DirectTV and Time Warner. I am being pushed out the door as a result. I think the company needs to discontinue the stock dividend and re-invest that money back in their employees for a change.
Great Employee Discounts on Mobile and DirectTV, Diversity is Respected, Entreprenurial Culture
Medical Plan is Whimpy, Stock Dividend and Recent Acquisitions Puts Company DEEP In Debt
AT&T is what you make of it. Beware of the sewing circle culture in ALL departments
Maintenance Technician (Former Employee) – Santa Clarita, CA – December 14, 2018
There are great opportunities for advancement in a technically advanced communications company. They are truly equal opportunity. There is no more diverse company than AT&T. It is professional but the departments I worked in (construction/engineering and network services/maintenance) were relaxed. The company is demanding of timeliness and attendance and they don't relax those standards in any department. It is a very good company to work for.
Excellent pay and benefits
Poor quality in low level management. Predatorial management practices
Great work environment if your dedicated to the company.
Service Delivery & Assurance Manager (Former Employee) – St. Louis, MO – December 14, 2018
I advanced and had great mentors for the most part. I advanced pretty quick until a new boss was promoted and my advancement stopped. There is always that one boss that feels that you will take his job, so I did not advance anymore.
When I started on I heard it was a place to have a career and move laterally. In these past few years I have watched every year the company cut managers and even groups of front line employees. The atmosphere is very "will I have a job this time next year". Any "advancement" or change is now a contract period where they can cut you at any time even if you've been a permanent employee in your previous position with them because the employee "took the risk" so its justified. I saw them recently give more "surplusses" ie pink slips, and turn right around and buty brand new trucks for several managers and technicians with more seniority. Why not save employees jobs versus buy several neww trucks? The company has everything upside down with their priorities. When it comes to buying material things, they spend without reserve. However, when it comes to retention of employees, there is little thought than you are a number to them and you have very shaky ground with job security no matter how hard one may work and prove to the company. I have worked as a prem tech for several years and getting to any other side of the business is just not possible today. It was possible several years ago but not so much these days. We have mandatory 6 day work weeks. If it wasn't for the union we'd be pushing how much overtime can the company enforce on us. The wage gap between these techs and ALL other techs is ridiculous when you compare the workloads. And while I'll admit the employee benefits help outweigh some of the pay gap, those same techs getting double digits pay an hour more than wemore... are - are getting the same benefits. I saw a comment on the personal time off and using it for sick days. They were correct, you have to plan your sick day 6 weeks in advance or it counts against you unless FMLA can cover you. I had family in the company when it went by another name, Southwestern Bell, and they all say the same thing; when it became ATT, they lost their care of the employees vs their bottom line. Anyone looking in from the outside would shake their heads at the direction of this company.less
The employee benefits.
Sick time without the ability to use when needed, the pay gap between technicians who can do the same job but their "title" is different, the mandatory 6 day work weeks that can go all summer.