AT&T Employee Reviews

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Love my position
Facility Specialist (Current Employee) –  Earth City, MOJuly 16, 2018
Love my position just looking for career advancement & more one on one customer service contact with customers. Prefer to be customer facing or assisting via phone service or chat
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Great Job Ruined By Poor Manager
INTEGRATED SOLUTIONS CONSULTANT (Current Employee) –  Akron, OHJuly 16, 2018
AT&T I feel has always been a fair company to work for. They are trying to change things up and adding channels like the In-Home channel which are great until they put managers are their last chance in there. Then this person changed all the schedules we were promised and wont work with anyone.
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over worked and not valued as an employee
Technician/Installer (Current Employee) –  Gainesville, GAJuly 16, 2018
The best part of AT&T is the pay, and that is it. You have long hours working out side, and dealing with irate customers is just the start. Management uses scare tactics and will give a formal for anything. No one wants to be working there, including management.
Pros
pay
Cons
everything else
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Stressful work environment with little direction from upper management
Wire Technician (Current Employee) –  Tuscaloosa, ALJuly 16, 2018
There isn't really a typical day at At&t because the days vary so much according to work load. At At&t I have learned to adapt to an ever changing work environment. I am on my second manager at At&t. The first manager was very poor and was fired for falsifying company documents. My current manager is a slave driver and cares more about making numbers than he cares about the well being of the technicians that work under him. The hardest part of my job is working in extreme weather conditions and tight spaces. The most enjoyable part of my day is before the work day starts and being amongst fellow technicians.
Pros
discounts on at&t products and services
Cons
long hours, not enough pay, extreme working conditions
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Productive and fun
Lead Customer Service Rep (Former Employee) –  Little Rock, ARJuly 16, 2018
A very nice place to work for with great benefits they take very good care of a workers free lunches always incentive programs AT&T has a rotating schedule so there's not a set schedule with them
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Very High Stress
Advanced Technical Support for I-Phones (Former Employee) –  Bothell, WAJuly 16, 2018
Not enough training was given, there were not enough people available to help you when you had a complicated situation, it was a very fast-paced go-go-go environment.
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chill place to work
Sales Associate (Former Employee) –  Highland, CAJuly 16, 2018
was a chill place to work with some good benefits like maternity leave, discounted rate for services, and flexible hours... was hourly plus commission
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what learned
Wireless Sales Specialist (Former Employee) –  Phillipsburg, NJJuly 16, 2018
attt love there agent but they love their customer more '
hardest part is the calls
ilove working at attt because of the people and my cx
att doesn't not car about there agents
Pros
fre cable
Cons
no benfits
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working for att is a typical job
customer service (Former Employee) –  1100 w grove parkway tempe azJuly 16, 2018
Working there technically through a contractor, but pace is closed down there now. That being said it was a typical place to work with good atmosphere if you had friends or made them. Had coffee room/break room. Nothing impressive or long term to work for or progress. Contractors getting promoted to employees was a bit of a challenge as it seemed like you had to be buddy with someone/managers to get any kind of advancement. i was in the first and second bracket for stats and still did not manage to make it. closed down now so i hear.
Pros
good people
Cons
no advancement.
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Fun job
Retail Associate (Former Employee) –  Walla Walla, WAJuly 16, 2018
Working at AT&T was an exciting job, it was a new platform that I had never experienced before. You must be good at upselling and sales in general to do well at this job. Commission and perks are paid to those who can sell the most, and customer service definitely falls behind sales. This was a unique experience and one I'm glad I took, though it was not my cup of tea. At&t is a nice company to work for and treat their employees fairly.
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Great company to build and maintain satisfying career
Area Manager - Logistics and Plug (Former Employee) –  Harris and Dallas County, TXJuly 16, 2018
AT&T provided great opportunities for advancement, training, and diversified work experiences. AT&T offered outstanding health and life insurance options with a great paid time off benefits. AT&T allows you to be a good contributor with a lot of opportunities to provide ideas and work process improvements with rewards for successful implementation.
Pros
Great work culture, paid time off benefits
Cons
Increasing Health Care Insurance Premiums but Still Reasonably One of the Better Companies
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Its a nice place to work.
Took calls from customers (Former Employee) –  Memphis, TN 38134July 16, 2018
This is a nice job to have when you are fresh out of high school or college. It's good enough to get you through your life when you don't have that many bills. However, this job is not enough live on. If you are trying to support a family this is not the job for you.
Pros
Good for a short period of time.
Cons
No promotional prospects.
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The most enjoyable part of my job
sales (Former Employee) –  Houston, TXJuly 16, 2018
Creating a solution with multiple product sets and presenting to a customer, then winning the deal! Working with diverse people that are willing to share knowledge and work as a team.
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Review
Facility Technician (Current Employee) –  Hattiesburg, MSJuly 16, 2018
I have been with the company for 18 years. The pay is good. The insurance used to be great, but now it is good. Job security is not what it used to be.
Pros
Benefits
Cons
Job security
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Cable install & Internet trouble shooting
Technician (Former Employee) –  Des Moines, IAJuly 16, 2018
Install, upgrade the new equipment if required and repair residential satellite TV products,service calls and trouble-shoot satellite products, and complete work orders properly...
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Fast Paced, Fun, Updating Environment
Advanced Technical Support Representative (Former Employee) –  Oklahoma City, OKJuly 16, 2018
AT&T strives to be up to date in the technology and entertainment fields. One of the requirements is to be able to think 'outside of the box' since some problems require unique solutions.

Management however does its best to make sure that the employees have a fun place to work using incentives and fun games that employees can earn prizes.
Pros
Health Care Benefits, Regular Raises, & Various Discounts
Cons
Attendance Point System & Strict Stat Requirements
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It's a big corporation
Customer Service Associate (Former Employee) –  Reynoldsburg, OHJuly 16, 2018
Not always the best. But then it's work. They pay very well. Great vacations and sick time and flex time. Some managers were great some were horrible
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good place to work
Wire technician (Current Employee) –  Alpharetta, GAJuly 16, 2018
good place to work, good upportunities to advance, as long as you dont mind working in the heat. managment can be frustating at times and not understand as most of them were never field technicians
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AT&T Directv is a Bad Place to Work
Customer Care Associate (Current Employee) –  Boise, IDJuly 16, 2018
AT&T Directv is a terrible place to work. High turnover rate monthly. Micro-Managed daily; Wages are not enough for the area to live. Initial training is a 1/3 of what one learns in 6 weeks. 2/3 of the job is learned on the floor. Extremely frustrating dealing with angry customers everyday (retention) and at times loud music is played in your work area, making it very hard at times to listen to your customer. Not a professional atmosphere to work.
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Great Union.Bad management
Wire Technician (Current Employee) –  West Palm Beach, FLJuly 16, 2018
Learned a lot about customer service over 10 years. Very demanding job trying to meet the needs of customers and the metrics of the company. Without cheating the numbers, you can not possibly meet the expectations of the company.
Pros
Guaranteed 40 hour work week
Cons
Management has unrealistic goals for techs
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Overall rating

3.8
Based on 29,686 reviews
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