Work wellbeing score is 67 out of 100
3.7 out of 5 stars.
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AT&T Employee Reviews

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United States42,492 reviews

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3.4Work-Life Balance

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Featured review

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Great staff! Learn a lot from everyone. Everyone was willing to pitch in and help. Management encourages growth. Work life balance could be better, but overall a good company.
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Great Company, tough KPI

I enjoyed my time while working here. Great commissions, coworkers, and leadership to develop you further into your career. I wish I would've stayed longer to develop other skills.
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AT&T insights

Based on 12,988 survey responses
What people like
  • Fair pay for job
  • Ability to learn new things
  • Ability to meet personal goals


You have to constantly lie to customers about services in order to get sales. Management always encourages you to do that and you get yelled at if you dont reach your goals.
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Learning Experience

I learned a lot at my job with AT&T. I was fortunate to have a great team lead who was committed to employees development and growth. The challenging part is when you try to get promoted. Getting promoted is not an easy thing process. Company offers competitive benefits.
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Good pay but make sure to always add your checks up and make sure you write down the days you work . Lastly The manager there will talk to you disrespectful .
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No hay permanencia en el trabajo

La permanencia en el trabajo es un tema importante, contratan por outsourcing y si ya no te quieren te avisan de un día a otro. Malos tratos y preferencias entre familiares.
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Outside Sales

Benefits are great, Pay is decent and commission good, but definitely be prepared to have mentality to be your own boss and primarily independent. Also expect the territory too be oversaturated with reps working the same geographic which makes it 2x as hard to get sales.You can make good money here but you have to be focused and balanced with a plan every day.
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Great Work place

Sales goals were hard to meet sometimes but well rewarded when met. Usually the base pay was very good, and commissions even better. Many things have changed since I worked there though.
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Great benefits

Great benefits pay and incentives. Just very busy and back to back calls. But if you enjoy working the time will pass. They have a lot of bonuses you can get weekly to a prepaid card and great commission every other check. Just by doing your job. If you're great they take the top agents on a retreat. There is also a union! AT&T is great at coaching your mistakes, instead of chastising.
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No stability

Tossed out after 21 years of dedication. Made room for cheaper, less experienced managers. Long hours and managing the chaos is the easy part. It WAS a good job
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Good company to work for

Good company to work for but calls can be very stressful and as you take then back to back it can be strenuous on a nervous system. Great recognition process and excellent performance bonuses. Great management. You are expected to find most of solutions proactively but the training given is excellent.
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Changed a lot

Company has lost all loyalty to its employees. Return to office policy and indescriminate surplusses have disrupted a lot of good people's lives. Definitely not like it used to be.
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It's okay

It's an okay job if you don't have any bills to pay, a good start out sales job just to get you the experience but as it is with most retail jobs no real work and home life balance
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Good money

I worked there for 5 years and made good money, with no degree required. Hours can be tough, and your experience will depend on your management team in your store.
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Stay away from sales unless you absolutely love the culture of it!

What is the best part of working at the company?It was a great place to work until I crossed over to sales (AKA "The Darkside"). You can make a lot of money, if its worth the cost of stressing your mental health and losing a piece of your soul! No matter what anyone tells you, don't fall for the bait-n-switch...customer service is sales before service here. If you love love love sales and want to move up in a sales organization, this is may be for you. If you want to just get your foot in the door with AT&T because customer service rep is all they are hiring for and your career goals are non-sales oriented, STOP! Even the managers tell you it is hard to get out of sales unless you are a manager and/or have the education or equivalent previous experience of skills for positions outside of The Darkside. Stick to your path and move around in your lane, and through networking and skill development you can get to that fulfilling dream job where the happy people work! Good luck on your endeavors!What is the most stressful part about working at the company?Sales organization dynamics have drastically changed for the worst. Company claims to be service before sales, but the expected behaviors that if not followed will lead to coaching and disciplinary actions has nothing to do with customer services. It's all about sales where the metrics have been restructured to be customer oriented but the aggressive sales agenda is trickled down from director levels to the AM to the TM and the gumbo of sales pressure is served to the reps. So many reps are taking FMLA/LOA or coming back from - 
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A dumpster fire pushed from.onenarea to another, always cutting corners to save a dollar

What is the best part of working at the company?Good insurance. Other than that, pay is no longer competitive, ATT does all they can to take money out of e.ployees pockets and forces more work responsibilities with no incentives What is the most stressful part about working at the company?Constant micromanagement. The jobs are revolving door, turnover rate is extremely highWhat is the work environment and culture like at the company?Stressful and non existent. You never know what time you will get off, making it impossible to make plans outside of work. Work life balance is non existent
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Not worth it

Terrible place to work. Sales lies to people alllll the time. Sales support has to take up for the slack. Pay is low. Unorganized and unprofessional. Not worth it
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Cool place to work at

Fun and good coworkers, managers care about you and the team!Typically deal with customer either in person or over the phone, happy to help them with their needs!
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Who's who?

The hardest part about the job is it is all about who you know. If you don't know anyone of authority, you will get nowhere within the company! They lay off all the little people so the big bosses can keep their million dollar bonus'.


Free lunches around the holidays.


they take away the bonus' from the little people who do all the work.
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Stressful place to work

All management care about is numbers no work like balance people will rat on u if they see u chilling for 2 minutes managers sneek up on u workers won't help you if u running late
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Big changes

Constantly in a state of flux. Surplus employees, relocation, reorganization. Senior employees leaving and no one left to fill in the gaps. Work load constantly increasing.
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Overall rating

Based on 45,937 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
4.0 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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